Sherborne Upholstery Reviews 

PLEASE READ THE REVIEWS ON HERE BEFORE YOU BUY ANYTHING WITH SHERBORNE UPHOLSTERY NAME ON IT AND SAVE YOURSELF A LOT OF STRESS AND UPSET, BECAUSE WHEN YOU HAVE HANDED YOUR MONEY OVER THEN THEY ABSOLUTELY DO NOT CARE !!!

I paid £1060 for this chair, there is no way could any older person or anyone with disabilities be able to use it.
Part of the letter to Andrea Spence, Customer Services, Sherborne Upholstery....
The side of the chair has got a very sharp industrial staple sticking out, I have cut myself quite badly on it and bled a lot, this was a shock and a really upsetting experience and I would not have expected the quality or the workmanship of this chair to be so poor considering the amount of money it cost me being £1060 , I would have expected better with it being a British make.
Also, to get it to recline requires for the back of the chair to be pushed back with quite a lot of force with the persons back it’s a cantelever strong spring and it is painful to do it, while in the reclined position the back of the chair constantly is putting a lot of pressure on my spine and neck as I have to keep the force of the pressure on the back of the chair as it is constantly pushing me forward making it impossible for me to be able to relax in it.
The Consumer Rights act make it an implied term of the contract that the goods be as described, fit for purpose and of satisfactory quality.
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I took photos of the Industrial staple and also of the bad deep cut and sent them to Sherborne.
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Reply from Andrea Spence at Sherborne...
As your contract of sale is with Rooms, I am afraid there is little we can do for you, we cannot get into a debate that is ongoing between yourselves and your retailer.
I hope you can get this resolved.

Kind Regards
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I did try to resolve the problems with the place I bought it from and they offered to send someone with a hammer to bash the staple back in. I said I could do that myself BUT it wouldn’t solve the other problems would it. They refused to do anything about it, they refused to take the chair back.

EDIT…
I have just read the positive reviews on here.
Please don’t be fooled by their customer service for buying spare parts.
Before I bought the new recliner chair from them I ordered a spare part for my old recliner chair and they were very helpful and lovely..and that being the reason I spent all that money on a brand new recliner from them..because I trusted them.
Save your money, stress and mental well being because it was a whole different scenario when I had problems and couldn’t use the new recliner. Never pay them cash use your credit or debit card to pay, the bank is very helpfull in these situations in giving you your money back.

A complete waste of £4600 for a Super King adjustable bed, two visits from their repairer one in two weeks of delivery, and less than a year old another visit as the bed recliner on both sides near the headboard had bowed by 2 inches and the mattresses had kinked, according to the report no manufacturing faults were found, had loads of photo's but have fallen on deaf ears and no chance of refunding or replacement of the faulty items except a goodwill gesture by the retailer only one half, after a rather rather disturbing discussion he would do no more, so much for customer service very very disappointed.

Have lost money after these 2 Sherborne sofas were delivered with this smell of mould coming from the arms and wings. The retailer has been busy trying to protect their money and denied the smell even though everyone coming into the room when the doors were closed could smell it. It is almost impossible to prove a problem like this if the retailer is not supportive. The retailer has now sold on the faulty Sherborne furniture and charged me £720 for the privilege when it was not my fault in the first place and should have gone back to the manufacturer Sherborne. I would never buy Sherborne Furniture again and never recommend anyone to do so. Out of pocket and 4 months of hell with the worry.

We bought 2 armchairs and a sofa from this company 6 years ago.The frame on one of the chairs is broken and so the chair is un usable.I contacted the company and the attitude is one of..its out of guarantee now so nothing to do with us.
I am sure no one expects to have to buy another suite after 6 years .They claim their furniture is " Robust".I think anyone would agree that the frame on a robust chair should last far longer than 6 years.
Don`t waste your money.In my own experience the furniture is poorly made,and the company dismisive.

I have always wanted a reclining armchair, but they’re too big and ‘old man’, the long johns and string vest of the furniture world. But whenever I was in a department store, I would try one out, luxuriate in the unaccustomed comfort and marvel that there really were chairs that didn’t contort one’s spine and supported one’s head. I would recline and have a little kip while my dear wife bustled about on important matters and the passing public gave me dirty looks. But I have retired now and have a huge pile of delightful books to read and time to read them, so I bit the bullet and procured, online, a 1832 Roma Royale Dual Motor Lift & Rise Recliner. I’ve been in seventh heaven ever since.

KEEP AWAY from this company in case you have a problem. Unfortunately I didn't think to check here before searching for furniture. They are supposedly reputable and make high quality goods. Untrue. I waited over 5mths for my order and saw faults at delivery, more in the following days. They could not all be rectified on site so I was told via my supplier that they would take it back and refund me.
I emailed them with photos of all the problems, how it passed any quality control I can only guess! I received no acknowledement of my mail and was told on the phone to deal with my supplier. What good company doesn't respond to customers? I'm asking for some compensation as I now have another long search and months with no furniture. I await the outcome through my supplier. I'd never recommend these people on principle despite some of their furniture being ideal for smaller rooms.
I also learnt when my suite was collected that there was a missing part which should have locked the chair back in place! That makes 7 faults in total.
I have now had my refund but despite my supplier arguing my case Sherborne refused any compensation. Disgusting.

We purchased this suite 2/3 years ago and at the time of this review the suite has lost a great deal of the colour, the leather used in the construction is very poor quality, having looked at a few review sites on the internet it is clear to me that this is a common complaint amongst their other customers. I for one will never use this company again.

Received Sherborne settee and chair in July this year. Settee comes in 3 parts. One side has never fitted correctly since day of delivery and this was pointed out. An independent company have sent 2 fitters and today we have had Sherborne rep, but are still unhappy. We have plastic sticky caps on which fall off, and a loose screw, and there is no alignment on the back

There is something seriously wrong with this company. Their sofas come in two sizes, which is brilliant. I rang to ask whether there was any guidance on which size would be suit me as a client. They couldn’t tell me – I should ask the retailer. How would the retailer know unless someone at Sherborne told them? Somebody in the company’s design team must have had particular human body sizes in mind when they designed the different sizes – so why can their customer relations team not tell me?

I contacted Sherborne recently regarding a spare part I required for my riser recliner chair which my parents bought over 20 years ago, as the chair was so old I had little hope that the part would be available and I would have to buy a new one, as the pair of chairs belonged to my late parents they had great sentimental value to me, therefore it was with great joy when the part arrived unexpectedly through my letterbox free of charge, what great service this is, I only wish other companies were so loyal to their customers, thank you to all those involved in making me a very happy bunny 😃

I purchased a leather recliner settee, & 2 chairs from this company. Had bought their furniture before with no problems. However, after 6 years & much care taken with it, was disappointed to find that the seat at one end of the settee was getting very "floppy". I contacted the company, who really didn't want to know, & said that it was caused by sitting too close to the corner!!
As it is a 2 seater settee, I can't imagine how you would sit any other way when sharing with another person.
Neither of us are overweight so dread to think what would have happened if we had been!

Purchased a 3 seater sofa, armchair and a recliner rocker, lovely furniture comes with a 5 year guarantee - that is not worth the paper it is written on. We have had the furniture for 3 years and the middle seat of the sofa offers no support at all, when you sit on it you almost sink to the floor, not what you expect from expensive items. Have contacted Sherborne twice by email and snail mail and they have not even responded to my complaint. Lovely glossy brochures but do not touch them with a barge pole!