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Shinjiru - Malaysia Reviews 

418
•
TrustScore 5 out of 5

4.8

Web hosting company
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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, online reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt responses, noting that reliable assistance is always available whenever needed. People highlight that technical issues are resolved efficiently, thanks to knowledgeable staff members who guide users through every step. Consumers also appreciate the reliable hosting services, which offer competitive pricing and stable performance for various online needs. Long-term users emphasize the consistent professionalism and dedication shown by the team over many years of service. Many reviewers express complete satisfaction, mentioning that communication channels like messaging platforms work exceptionally well.

What people talk about most

Customer service

Customers report highly positive experiences with customer service, praising the 24/7 availability and rapid... See more

Staff

People report positive experiences with staff, highlighting the team's professional, knowledgeable, and... See more

Response time

Clients share positive opinions on response_time, consistently highlighting top-notch and prompt support.... See more

Service

Reviewers mention positive feedback about service, highlighting fast and professional support that assists... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received prompt response to a redirect request. The support guy even explained very patiently to me what a DNS server was. Shinjiru is currently my top choice when it comes to domain registrations and... See more

Rated 5 out of 5 stars

Assistance and support from the team are truly impressive. The team are really understand what kind of problem the user facing, so the solution or advise are easily to solve the issue. KEEP IT UP GUYS... See more

Rated 5 out of 5 stars

Customer Service is always on top. they has solve almost all my problems so far. I have migrate to them since 2022 and they are always been helpful to me. Really grateful for it.

Rated 5 out of 5 stars

Shinjiru - Malaysia is simply the best. Their online tech team 24/7 really supports what we need anytime! With their good pricing as well it's amongst the best providers in town I would say! And Joe w... See more

Company details

  1. Web hosting company

Information provided by various external sources

Shinjiru is a one-stop IT provider for cloud and web hosting services. For many years, we have been one of the most successful and prominent web hosting providers in Malaysia. Through many years of hard work and dedication, we have developed solutions for all market sectors and have grown to offer traditional web hosting solutions as well as cloud based web hosting solutions. Through technological innovations, we continue to strive to offer our customers new and improved ways of going online. We understand that going online is no easy feat so rest assured! Shinjiru will be there for you every step of the way!

Contact info

4.8

Excellent

TrustScore 5 out of 5

418 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.8

All reviews

(418)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Stable product & Excellent support

Our company has used Shinjiru's Dynamail Premium for 6 years, it is always up and stable.

Also their Customer Support via Telegram is excellent, they're prompt in reply and knowledgable.

Keep up the excellent work!

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Thank you for your commitment to excellence

I wanted to take a moment to express my sincere appreciation for the outstanding support provided by Shinjiru Team. Recently, we encountered a complex issue that fell outside the typical scope of services, yet your team approached the situation with unwavering dedication and expertise to provide technical guidance, and our Internet service resumed.

Their willingness to go the extra mile, coupled with their prompt and professional responses, not only resolved our issue but also reinforced our confidence in choosing your server hosting services. This level of support is truly exceptional and has had a significant positive impact on our operations.

Thank you for your commitment to excellence. We look forward to continuing our partnership with the knowledge that we are in capable and reliable hands.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Awesome

Awesome, responsive and solutions provider from the Support Team of Shinjiru.

Thank you!

Bgrds
Martin Lim

20 June 2024
Unprompted review

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