Shipbymail Reviews 

606
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the service as reliable and efficient, often highlighting the speed of delivery once packages are processed. Many appreciate the excellent customer service, noting prompt and helpful communication, which makes the overall process smooth. People also commend the careful packaging and the convenience of being able to ship products from Canada internationally. However, some customers also noted that the final shipping costs were higher than initially estimated or expected, with concerns raised about pricing transparency and discrepancies in weight calculations. Additionally, a few reviewers experienced delays in package processing or delivery, which sometimes took longer than the advertised timeframe.

What people talk about most

Delivery service

People report positive experiences with delivery service, with many customers praising the speed and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction and... See more

Product

Reviewers highlight positive aspects of product, often noting the ability to obtain items not otherwise... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing dissatisfaction over high and... See more

Customer service

Users describe positive interactions with customer service, highlighting the staff's great communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a reliable service! I've used Ship By Mail many times now, and they never disappoint. Every item has arrived safely, and the process always works exactly as it should. It's rare to find a service... See more

Rated 5 out of 5 stars

It took a whole life to process the package(4 days though they marketed max 2 business days) though once processed it was super fast to deliver. The customer service took more than 48h to answer thoug... See more

Rated 5 out of 5 stars

I was looking everywhere for a camera that was sold out across the US when I came across it in stock in the brand's Canadian store. They could only ship to a Canadian address so I came across Shipbyma... See more

Rated 5 out of 5 stars

I was apprehensive but desperately needed a product for my small business from a Canadian vendor that no longer ships to the U.S. so I decided to give ShipByMail a try. It was easy to set up an accou... See more


Company details

  1. Courier service
  2. Group Buying Service
  3. Shipping and postal service
  4. Shipping service

Information provided by various external sources

ShipByMail is an affordable Canadian Parcel Forwarder which gives you a free Canadian Address to shop your favourite Canadian merchant. Sign up now and start shipping from Canada to the USA and internationally.Pay the merchant yourself or use our BuyFo...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

606 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(606)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast

Super fast, good communication, reasonable prices... I am a fan and will continue to utilize their services.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service everytime

Excellent service everytime! I have used ship by mail many times now and never had any issues. Items have always arrived safely and the service works as described. Highly recommended!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

I changed my forwarding service to…

I changed my forwarding service to shipbymail and honestly I don't regret it, they are really the best. And they are very honest unlike the competitor I was with. Thank you for everything SHIPBYMAIL

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Fast and reliable

Nothing to complain. Costumer support fast and helpful. I would definitely use their service again.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, although there were problems (not caused by them). Customer support IS available. Always polite and very professional. Very recommended.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

No nonsense, efficient, and trustworthy

I never usually write reviews for websites or anything, but this one deserves it. Package forwarding seems to be a scene with a lot of sketchy and questionably trustworthy actors, so I was a bit skeptical or worried about trying any of them, but shipbymail does the whole thing with no nonsense. I was pretty impressed with their processing times too, as my package was in their system within a day of shipping, despite saying it could take multiple. Cost of shipping internationally is a bit of a pain point, but I don’t think that’s the company’s fault, nor do I think you are going to find other services to be much different, at least not trustworthy ones. So if you’re prepared to spend the extra money, I couldn’t find anything bad to say about shipbymail.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely trustworthy!

Absolutely trustworthy with a higher-end order. Emma carefully packed my fragile item (thank you so much!), they shipped fast, used express courier (UPS), fair prices close to what it would cost me and my item arrived safe and pristine! I'm so happy I found Shipbymail!

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent way to ship internationally!

Ship by mail made the process very easy with the directions. Everything was seamless and shipping updates were provided often. Shipping time was great! I was very impressed with this company and would definitely recommend them and use them again!

22 February 2024
Unprompted review

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