Shipbymail Reviews 

606
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the service as reliable and efficient, often highlighting the speed of delivery once packages are processed. Many appreciate the excellent customer service, noting prompt and helpful communication, which makes the overall process smooth. People also commend the careful packaging and the convenience of being able to ship products from Canada internationally. However, some customers also noted that the final shipping costs were higher than initially estimated or expected, with concerns raised about pricing transparency and discrepancies in weight calculations. Additionally, a few reviewers experienced delays in package processing or delivery, which sometimes took longer than the advertised timeframe.

What people talk about most

Delivery service

People report positive experiences with delivery service, with many customers praising the speed and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction and... See more

Product

Reviewers highlight positive aspects of product, often noting the ability to obtain items not otherwise... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing dissatisfaction over high and... See more

Customer service

Users describe positive interactions with customer service, highlighting the staff's great communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a reliable service! I've used Ship By Mail many times now, and they never disappoint. Every item has arrived safely, and the process always works exactly as it should. It's rare to find a service... See more

Rated 5 out of 5 stars

It took a whole life to process the package(4 days though they marketed max 2 business days) though once processed it was super fast to deliver. The customer service took more than 48h to answer thoug... See more

Rated 5 out of 5 stars

I was looking everywhere for a camera that was sold out across the US when I came across it in stock in the brand's Canadian store. They could only ship to a Canadian address so I came across Shipbyma... See more

Rated 5 out of 5 stars

I was apprehensive but desperately needed a product for my small business from a Canadian vendor that no longer ships to the U.S. so I decided to give ShipByMail a try. It was easy to set up an accou... See more


Company details

  1. Courier service
  2. Group Buying Service
  3. Shipping and postal service
  4. Shipping service

Information provided by various external sources

ShipByMail is an affordable Canadian Parcel Forwarder which gives you a free Canadian Address to shop your favourite Canadian merchant. Sign up now and start shipping from Canada to the USA and internationally.Pay the merchant yourself or use our BuyFo...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

606 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(606)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LEGIT!

Seamless! No phone calls or emails required. Clear instructions on how it works and what to expect. Excellent automated communication and quick turnaround.

Thank you! Really came through for me and will be my go to in the future when I need to proxy from Canada to US.

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Really impressed

Really impressed, will definitely use again. Very easy to check status via the dashboard. Received and shipped my package same day. Very professional service.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Very quick response

Very quick response. Very knowledgeable and extremely helpful to get the information in a timely manner.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

First time was a charm

I used ShipByMail.com for the first time after checking all the competitor reviews and was glad I did. Easy to use, quick turnaround and competitive prices. Thanks also to Emma who packaged the parcel.

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, trustworthy, hassle-free. Highly recommended. Special thanks to Emma and Rebecca for the great customer service!

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

The website interface made it easy for me to use, and I was instantly given a Canadian address when I signed up. The whole process went smoothly, and I was able to get my package for a reasonable shipping cost. I will definitely be using them again!

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Honestly…5 stars IS NOT ENOUGH!!

Honestly…5 stars IS NOT ENOUGH!!!
The service by Shipbymail is SECOND TO NONE! I’m SO GLAD I found their site! What made me trust trying this out was their BBB rating & that they were open to being registered with them. I appreciate my hassle free experiences I’ve had with them . ZERO DRAMA…ZERO ISSUES… just straight forward FAST SERVICE! Thank you!!! My only request is for Shipbymail to PLEASE expand their business so I can shop from the UK too & ship through them! If they did that, seriously, there would be no reason to any have any other forwarding services out there! God bless you Shipbymail… I may be late in the game finding out about them but I’m glad I did & evaded all the other terrible service out there!

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable

Convenient, user-friendly, great customer service- just impeccable all around. From initial site registration to receiving my package and everything in between, i couldn't fault this service if i tried. In particular, their "BuyForMe" option is very convenient and saves a lot of hassle. Gladly rating 5-star and highly recommending.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Great customer support, great prices

I was very concerned about getting my parcel forwarded to me at first but in the end I was very happy with the service. I contacted customer support for something that was entirely my problem but they kindly helped me out anyway. Would definitely recommend Shipbymail and will likely be using it again in the future.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

My sister got her Christmas present…

My sister got her Christmas present early! Despite the chaos of the holiday season, the process of shipping my package was quick and precise. The system kept me up to date every step of the way. Both shipping and insurance options are well laid out and prices were very reasonable relative to alternative forwarding service. Overall very satisfied with my experience! ☺️

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent site

It was easy to communicate with staff. They packaged my order safely and even showed pictures when they received it before shipping it out to me. Overall a very good experience and I will be purchasing from them again

25 October 2023
Unprompted review

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