Shipsurance Reviews 

This company is a joke and very unethical. They try to weasel out of paying for any damage claims regardless that you have your items protected. They come up with the oddest reasons to not pay an insurance claim. I had bubble wrapped an aluminum mini cupcake pan but yet that is not sufficient enough for protection. This company should be shutdown as they don’t provide legitimate protection. Please do not feed this company anymore business. There is a reason why they have so many complaints. I will write my review on every platform there is so other people are not being deceived.

We use Shipsurance through our Shopify store for all of our international orders and have had wonderful experiences each time we've had to file a claim. Customers have no issues following their prompts to complete their portion of the claim and the waiting periods to file have never been an issue. Communication is clear and consistent throughout the claim process and payments are quickly received once the claim is processed. 10 out of 10 recommend to anyone who ships items of value, especially internationally when packages are often lost or damaged.

I LOVE shipinsurance! Been using them for a while through shopify and the exprience is awesome. Zero hussle claim handling. Huge difference than UPS claims for example who will drag you to death!

Shipsurance took care of my issue quickly. The box of cookies we shipped were ruined due to the carelessness of UPS however, Shipsurance came to the rescue and refunded my company the entire amount we insured the cookies for.

Great customer service and turn around time!

They're great! The process is pretty easy, and the claim checks are emailed fast.

SmallBizOwner was exactly correct with this company. We had a claim denied because one side of a completely blank box was taped closed with tape that had the logo of the product inside. The product damaged by UPS and this was their way of not paying. If I could post a picture of the box with the one piece of tape on the bottom side of the box you would realize how ridiculous this company is. We have been shipping online for 25 years using UPS directly with their insurance and never had an issue. This is the insurance Stamps.com supplies at an extra cost and is a scam. AVOID this company. They deserve a “0” star

Very good experience with using their shipping insurance. Reliable, provide the documents we need for customers quickly, and are true to their policies.

Affordable, professional service I highly recommend and use every day. Claims, when needed, are easy for sender and recipient.

Be warned: this company will deny a DAMAGE claim if there is any kind of logo on the box--it does not make sense at all. We were not trying to collect for theft, in which case their policy would sort of make sense--- but a sturdy box was damaged & denied because of printed box. This is an easy way for them to collect your $$ and get out of paying for a claim. Absolutely ridiculous! They would not even discuss with us. I would avoid this company and just work directly with UPS.
After writing this review, Shipsurance posted a snarky reply, which pretty much displays the level of professionalism and customer support you can expect from the company.

RESPONSE TO SHIPINSURANCE REPLY:
I already told her and sent her the email but it wasnt sufficient she wanted ANOTHER email after I asked the recepient to talk to her local post.
The claim was paid in full and we were asked to pay it back to you today. So total scam.

_

ITS A SCAM INSURANCE. We had a package going oversees. The package has not scanned since Oct 31st. After the customer emailing us and contacting their local post several times we opened a case with them who asked us to wait for 40 days for international packages. We of course waited. After the 40 days passed they asked our customer to accept a link in which they state they have not received the package. They approve the claim and paid us and thus, we reimbursed the customer. 90 days later Emily reaches out saying the package was delivered and we should pay them back. I contact the customer, she tells me she HAS NOT received the package. This was not sufficient evidence for Emily that insisted I ask the customer to contact her local post yet again (she had contacted them several times in the 40 day period while we was waiting for the package).
After 90 days plus I refuse to ask my customer for the money I refunded her back. So its basically a Scam this insurance because I acted 100% based on what the resolution of their claim was. So for them to come months later to tell us “ohh but it was delivered” its just ZERO protection for us a shop- so why buy this insurance? AVOID

We pay for insurance coverage through Shipstation. We had a package that FedEx lost and Shipsurance told us we needed FedEx to deem it a loss before we could be paid out on the claim. So we did that, which means the package will be marked a loss and we would get our reimbursement from Shipsurance.

When we provided photos we use a packing tape that has just our logo on it, and they denied the claim because it "alludes to the contents." No where in their policy does it specifically call out branded packing tape, but instead they have a clause that can be used to essentially deny any claim because Shipstation also uses branded shipping labels.

I am willing to bet we spend $20K annually with Shipsurance and they've been the worst to deal with. I had better luck dealing with FedEx than I did this company.

So I had to mail a package that contained an expensive laptop, clothes, and other items. Therefore I chose to pay for shipsurance just in case anything happened and to make the delivery fast and secure. But even though I paid so much for the insurance and fast delivery, I had a terrible experience with delivery. The package was completely damaged, there were signs of the package being tampered with, items were missing, and everything was soaked In water. The computer was completely damaged and so I put in a claim for my damaged and missing items. However shipsurance basically tried to claim that it wasn’t covered?? What was the point of shipsurance then?? I don’t understand at all what they meant as to how it wasn’t covered at all?? The laptop is COMPLETELY unusable and I am MISSING items! This is absolutely the worst customer service I have experienced!! I truly am baffled by how they are trying to tell me that nothing is covered. I would give this experience NEGATIVE stars if I could but one star is unfortunately the lowest I could go. So if you are considering to buy insurance to cover anything important be cautious of this company! Nobody has been trying to help me and I have been getting turned down. I am looking to take further action because this is completely unacceptable.

Deceptive and abusive. Shipsurance allows patrons to overpay for insurance without warning them that they won't pay replacement cost, but instead pay only the last sale price of the item. They bank money from huge amounts of people insuring to replacement value. Buried in their terms they say that they will only pay the purchase price of a recently sold item. If you get a $1000 item for $500 in an auction, they will let you pay for $1000 of insurance and will only pay out the $500 sale price plus shipping costs.
I insured a shipment. The shipper dropped the box too heavily and damaged the item despite all the bubble wrap the shipper had used and the fact that it was in the factory case. I made a claim with shipsurance for the insured amount. Shipsurance did the following. 1) asked for proof of ownership. (so I provided the Paypal receipt). 2) used the Paypal receipt I provided to prove ownership to establish the instrument value (I paid about 50% of replacement value in an awesome deal) 3) Required several repair estimates (you couldn't repair it for less than the cost of the instrument). 4) Paid me the purchase price, not full replacement value of the instrument which I paid to insure. 5) Blackballed me from further business with Shipsurance. (That is fine with me, but they also blackballed the guy I bought the instrument from whose only involvement was to give me a good deal, pack, and ship the instrument.)
I'm looking forward to the class action where some enterprising lawyer sues Shipsurance for all the money they take by allowing people to routinely inadvertently overinsure their items.

I read the fine print carefully before using this sketchy company. I shipped a phone that was lost in the mail. I met all the requirements for reimbursement. ShipInsurance won’t pay. Requiring documents like trade in agreement that don’t exist and were not part of the insurance contract terms. Pursing my claim against ShipInsurance through legal channels since there’s no basis for requiring extra unnecessary irrelevant documents. BEWARE.

UPDATE: The reply from Shipsurance (below) tells me to contact my claims rep. However, I do not have one. I purchased Shipsurance insurance coverage through Pirate Ship. So there’s no claim number, no claim rep, no toll free number or customer service. Everything goes through PirateShip, giving ShipInsurance a layer of insulation. I do have a lot of frustration and wasted time. Shipsurance has my phone number and I would like to be contacted by phone.

I cannot begin to say what a joke Shipsurance is. DO NOT USE THEM IF YOU WANT TO BE PROTECTED.

UPS damaged a motorcycle engine that was shipped. They took no care of it even though fragile was all over the box. It was very well packed and protected andof course if not handled properly damage will happen. Looks as if UPS dropped it off the back of their truck a couple of times and rolled it around.

Emma Rodgers at Shipsurance wanted us and/or the customer to get quotes from a couple of motorcycle shops to see if the engine can be refurbished. Keep in mind the customer bought a brand new engine....Why should we refurbish it for the customer? That's not what was purchased. Motorcycle shops did not want to get involved and if they were to they wanted to test the engine to find out the damage. That is very costly to do considering the labor and installation involved, along with trying to take time out of our day dragging around a motorcycle engine. In short, impossible to do. Emma also asked what we think it's worth to sell it as is. Can't do if we don't know the all the damage and that's besides the external damage that can be seen since it's a motorcycle. We sell them new, not fix or refurbish them and don't sell used or refurbished items.

They are trying to deny the claim. Why buy insurance? The engine is over $5000 and insurance was purchased for protection from damage during delivery. They wanted many hoops to jump through to even file the claim and then deny it????

This a an absolute joke of a company and a fraud. If I could use more colorful words on here to emphasize how bad they are I would.

DO NOT USE THEM FOR INSURANCE COVERAGE! You will just waste your money and jump through many hoops just to get your claim denied. We will be looking into all legal avenues to take and make them responsible for this.

I insured 4 expensive wheels, tracking of UPS marked as delivered, they never got delivered and claim got denied because the tracking was showing delivered.

I just started the process to file my first claim and it's clear that they (and USPS) assume that I am lying. I dropped my package in the mail collection box in my neighborhood as I have been for months, and for some reason this package was not scanned in and is showing that the post office has not received the package and only a label has been created. For 2 weeks I have been trying to get some level of an informative response from USPS to no avail. Today when I filed my claim Shipsurance responded saying I need proof that the package was received and I need to reach out to USPS. If I had proof the package was received, I would be talking to the post office not Shipsurance. It's unfortunate that most of these shipping applications use Shipsurance. I don't have confidence that Shipsurance will refund the product I lost. I may have just as well saved the money I spent on insurance to also save myself of the headache of filing a claim for a shipment no one believes I shipped. But now here I am, and I need the value of my product back, so I will continue to fight for my refund.

Even the "customer service" responses to these complaints show that customer service is not a priority for ShipSurance.

Shipsurance is the only insurance I trust. I know my claim will be handled quickly and reasonably with an appropriate resolution reached usually within 48 hours. It’s a huge stress relief!

Shipsurance handled my claim very well. Their software was straight forward and the communications were clear and quick. Disposition was also very quick.

I normally purchase Shipsurance on higher dollar sales I have in my Etsy shop (handcraftedbyperdita) "just in case." Unfortunately, I had to use the insurance when one of the pottery items I shipped arrived broken. Filing an on-line claim was easy and my claim was processed quickly (payout within a couple of days). I will definitely continue to use Shipsurance in the future!