It is easy to order from the website. I don't understand why they ask for reviews of items, but the website never posts them against the item. It would be helpful if the item review was published. Del... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website is easy to navigate with excellent illustrations. But the quality and beauty of the bracelets in real life go above and beyond the photos on screen or in the brochure. I am very pleased wi... See more
Company replied
Having used Shipton's for many years. Special occasions. Anniversaries. Birthdays. But also for the ". Just because gifts" Those times when words aren't quite enough. And the choices given by Shiptons... See more
Company replied
Another purchase I am very pleased with. Arrived very quickly well within the time estimated. Ordered The Tree of Life and free Secret Sparkle earrings as a birthday gift, I will be very happy to p... See more
Company replied
Company details
Written by the company
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
Contact info
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , United Kingdom
- 03453045080
- customercare@shiptonia.co.uk
- www.shiptonandco.com
4.3
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Warm, friendly and helpful staff
Warm, friendly, helpful, efficient and knowledgeable staff. An extensive range of lovely products, good value for money. Fast delivery.
28 November 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your feedback. We’re happy to hear that our team’s warm, friendly and knowledgeable service stood out to you, and that you’ve enjoyed the range and value of our jewellery. It’s great to know your order arrived quickly too.
Very good service 💯👌👌
26 November 2025
Unprompted review
Reply from Shipton & Co
Thank you for the wonderful feedback! We’re so pleased to hear you received such good service. It’s lovely to know everything went well, and we hope you enjoy your purchase.
Lovely items, good service.
I have ordered from shipton & Co for a good number of years now, and I have always been very pleased with my items and had good service.
5 November 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your continued support over the years. It means a great deal to us. We’re delighted to know that both our jewellery and our service have consistently met your expectations. We’ll make sure your kind feedback is passed on to the team.
Lovely
Very nice ring, fast and efficient service and well packaged
18 November 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We’re delighted to hear the ring arrived quickly, beautifully packaged, and just as you’d hoped.
Impressive response
Delivery seemed late so I rang and was promised special delivery the next day, which worked perfectly.
25 November 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. I’m sorry your parcel seemed delayed at first, but I’m very glad our team were able to step in and arrange Special Delivery to get it to you the very next day. We appreciate your patience, and we’re pleased everything arrived safely.
Always have good experience with this…
Always have good experience with this company. Friendly and helpful staff. The damaged item in my package was swiftly replaced. This is an unusual occurrence as the jewellery is of a very high standard and beautifully packaged.
24 November 2025
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to share your experience. We’re so pleased you’ve consistently had good service from us, and that you found our team friendly and helpful. I’m glad the damaged item was replaced quickly for you — issues like that are very rare, as you say, but we always want to put things right straightaway.
excellent service staff very helpful
7 November 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind words. We’re so pleased to hear you received excellent service and found our staff helpful.
Excellent item and excellent service
15 November 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We’re really pleased to hear that both the item and our service hit the mark for you.
Beautiful ring and free gift
Beautiful ring and free gift. Lovely packaging ,quality goods and service. Ilook forward to placing my next order. Thank you.
24 November 2025
Unprompted review
Reply from Shipton & Co
Thank you for your lovely comments. We’re really pleased to hear you’re happy with the ring, the free gift and the packaging. It’s great to know the quality and service met your expectations.
Beautiful craftsmanship
Beautiful craftsmanship and choice of jewellery, lots of offers too. Shipton is a good company to deal with. One of my orders was lost in transit and a further order was sent to replace it.
4 November 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We're very sorry one of your parcels went missing along the way, but I’m glad we were able to put things right quickly with a replacement. We’re always here to help and it’s wonderful to hear you feel we’re a good company to deal with.
Hopping along to Christmas
Not only was I pleased with the delivery and packing, but the item ordered is lovely and I hope will be a lovely Christmas gift.
10 November 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind words. We’re so pleased to hear your order arrived safely and that you’re happy with the piece itself. It’s wonderful to know it will be given as a Christmas gift — we hope it brings just as much joy to the recipient as it did to you.
A wonderful experience
Ordering is easy and delivery is prompt. Goods are wonderful.
7 November 2025
Unprompted review
Reply from Shipton & Co
Thank you for your lovely feedback. It’s great to hear that ordering is straightforward and that your items arrived promptly — and we’re so glad you’re enjoying the jewellery itself.
Waited for 20 min for customer service…
Waited for 20 min for customer service to answer, waste of time I wanted to know how long the droplets were on the necklace as it gives you no idea in the catalogue. It makes you wonder are they WFH.
12 November 2025
Unprompted review
Reply from Shipton & Co
We’re very sorry to hear about the delay in getting through to our team and that a size was missing from our catalogue description. We’ve been exceptionally busy recently, but please rest assured our customer service team works from our head office and our UK-based call center, not from home.
In future, you’re very welcome to send any queries directly to customercare@shiptonia.co.uk and our team will be happy to help. If you would like to send us an email with the product in question - we will ensure your question is answered. Thank you for your feedback.
Easy website
Easy website. Clear detail of items. Good returns system. Friendly and helpful people when using the phone.
1 November 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your kind words! We’re delighted you find our website easy to use and our team friendly and helpful — that’s exactly what we aim for.
Easy to use website but the free gift…
Easy to use website but the free gift was the wrong colour
3 November 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re glad you found our website easy to use, but we’re sorry the free gift wasn’t the colour you expected. We didn’t want to delay your order, so we sent an alternative colour as the one shown is now due back in stock in January. We appreciate your understanding and will pass your comments to the team to make this clearer in future.
Reply from Shipton & Co
hank you for your kind feedback. We're so pleased your order arrived safely and in good order once again — we really appreciate your continued support!
Great service as always
Great service as always. My necklace came well packaged and is lovely. It is much bigger than expected and quite striking design. It is a gift and I am sure the recipient will love it. The free jewellery box is very attractive too but not worth the amount it says in the book/online.
23 October 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We’re hapy to hear you’re pleased with the necklace and that it made such a striking impression — we’re sure the recipient will love it too! We also appreciate your honest comment about the free jewellery box; your feedback helps us to continually improve how we present our offers.
Shiptons are quality for goods, service and delivery
I have been ordering from Shiptons for many years, and so too has my daughter. They items are really lovely and well made, the service on ordering and delivery is excellent. The staff in all departments are friendly, polite and knowledgeable. If refunds are required they are just as good. I would recommend Shiptons as second to none.
10 October 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your wonderful feedback and for being such a long-standing customer — it truly means a great deal to us. We’re delighted to hear that both you and your daughter continue to enjoy our jewellery and service. I’ll be sure to pass your kind words on to our team.
Great value excellent service.
18 October 2025
Unprompted review
Reply from Shipton & Co
Thank you for your lovely feedback! We’re so pleased you found both the value and service excellent — that’s exactly what we aim for. We look forward to serving you again soon.
Very pleased with my order which…
Very pleased with my order which arrived on time
20 October 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind words! We're so glad your order arrived on time and that you're pleased with it. We hope you enjoy your purchase and look forward to welcoming you back soon.
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