It is easy to order from the website. I don't understand why they ask for reviews of items, but the website never posts them against the item. It would be helpful if the item review was published. Del... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website is easy to navigate with excellent illustrations. But the quality and beauty of the bracelets in real life go above and beyond the photos on screen or in the brochure. I am very pleased wi... See more
Company replied
Having used Shipton's for many years. Special occasions. Anniversaries. Birthdays. But also for the ". Just because gifts" Those times when words aren't quite enough. And the choices given by Shiptons... See more
Company replied
Another purchase I am very pleased with. Arrived very quickly well within the time estimated. Ordered The Tree of Life and free Secret Sparkle earrings as a birthday gift, I will be very happy to p... See more
Company replied
Company details
Written by the company
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
Contact info
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , United Kingdom
- 03453045080
- customercare@shiptonia.co.uk
- www.shiptonandco.com
4.3
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Well priced beautiful jewellery + free…
Well priced beautiful jewellery + free gift and money off tokens.
Have used many times and always pleased.
22 October 2025
Unprompted review
Reply from Shipton & Co
Thank you for your lovely feedback and for shopping with us so often! We're thrilled you enjoy our jewellery, special offers, and little extras. Your continued support means a lot to us.
My thoughts
I have purchased jewellery items from Shipton a number of times over the years (latest being Oct 2025). All in all satisfied with the customer communication and care, the management of returns, secure packaging and the jewellery items look attractive, soundly made and worthy.
22 October 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind review. We’re glad to hear that you’ve been happy with both our jewellery and our service, including communication, packaging, and returns.
Excellent service.
Always have had good service from Shipton & Co.
Excellent quality jewellery at remarkable prices.
5 October 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your kind words and continued support. We’re happy to know you’ve always received good service and that you’re happy with the quality and value of our jewellery.
Shipton are great I would definetly recommend without hesitation !!!
Over a ,number of years I have bought several necklaces which were well designed, of top quality nests and much admired. This necklace was made of cheap quality beads in horrible colours and definitely did not match up to expectations !
However I have ordered two Blossom flower bracelets and I hope the will as good as my three lovely necklaces which I purchased earlier this year.
22 October 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. I’m so sorry to hear that this particular necklace didn’t meet your expectations — that’s certainly not the quality you should expect from us. I’ll make sure your comments are passed to our design and quality teams for review.
I’m really pleased to hear, though, that you’ve loved your previous necklaces and that you’ve chosen our Blossom Flower Bracelets — we’re confident they’ll live up to your earlier pieces.
The company is easy to deal with
The company is easy to deal with. Ordering is simple, packaging very good and postage fast. I have bought a number of items in the past and always look at their catalogue when celebrations are due.
10 October 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your kind words. We’re so pleased to hear you find ordering with us easy and that your parcels arrive quickly and well-packaged. It’s lovely to know you return to our catalogue for special occasions.
Bought a lovely ring
Bought a lovely ring. Arrived promptly, well packaged.
14 October 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your kind review! We’re delighted to hear you love your ring and that it arrived quickly and safely. We hope you enjoy wearing it and look forward to welcoming you back again soon.
Beautiful bracelet
Beautiful bracelet and well worth the wait as the first one went missing in the post The help team were extremely helpful and a replacement was sent out promptly
I have bought from this company’s shops on several occasions but this is the first time that I have bought on line I would have no hesitation of ordering from them this way again
17 October 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your kind words. We’re so sorry your first parcel went missing, but we’re very glad the replacement arrived safely and that you’re pleased with your bracelet. It’s lovely to hear that you’ve shopped with us in our stores before, and we’re delighted your first online experience was a positive one.
Beautifully made presented and packaged.
I was absolutely thrilled when I opened the box and saw the beautiful brooch I had ordered for a friend's birthday. It was exquisitely made and I could almost make out the expression on the horse's face. One I have seen in real life many times. Not only was the jewellery beautiful but the service was excellent too.
8 October 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your review. We’re so pleased you loved the brooch. We’re also delighted our service matched your expectations and hope your friend enjoys their special birthday gift.
Staff very helpful
Staff very helpful, had a bit of an issue getting my product but when my ring arrived it was brilliant, staff kept me informed
1 October 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind review. We’re so pleased to hear you’re happy with your ring and that our team kept you updated along the way. We really appreciated your patience and understanding while we resolved the issue.
A very satisfied customer.
I have ordered from this company on a few occasions. Service has always been very pleasant with a prompt delivery. I am happy to recommend them to anyone.
Thank you Shipton andCo.
6 October 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your kind words and continued support. We’re really pleased to hear you’ve been happy with both our service and delivery. It means a lot to us that you would recommend Shipton & Co — we truly appreciate it.
Very happy customer
I had to return one item (amethyst ring) from my order as the colour of the stone was not as per the catalogue. I was offered an exchange up to £10 more than the value, which was good and I found one a bit more than that but used the £10 voucher I'd had with my original order. I was able to return it Freepost and I was kept up-to-date by Sunny with progress. My alternative ring was turned around by Sunny in 24 hours and I was surprised to find not only was a £5 voucher enclosed but a lovely amethyst keyring! How's that for service?
13 October 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your kind feedback. We’re really pleased we were able to find you a replacement ring you loved and to have turned it around quickly for you. Wonderful to hear you appreciated the little extras too.
Easy to order on line and delivered…
Easy to order on line and delivered promptly
10 October 2025
Unprompted review
Reply from Shipton & Co
Thank you for your review! We’re so pleased to hear your order arrived promptly and that you found the online process easy. We hope you’ll shop with us again soon.
Went the e tra mile to ensure that my…
Went the e tra mile to ensure that my wedding anniversary present to my wife was delivered on time for our anniversary, great communication and very friendly staff
1 October 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your thoughtful review. We’re delighted we could help ensure your anniversary gift arrived in time for the special day. It’s lovely to hear our team’s communication made a difference.
Reply from Shipton & Co
Thank you for your feedback. We’re so pleased to hear your gift arrived safely and in perfect condition.
First Order experience
This was my first order from Shipton & I had a problem, completely my error, on the shipping address.
Customer service & support were excellent. Sunny replied quickly to my queries & addressed the problem most efficiently.
The actual pieces themselves are lovely, high quality & imaginative designs. I’m very happy with the value & with all aspects of the company. I shall certainly be using them again.
6 September 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for taking the time to share your experience. We’re delighted to hear that Shipton was able to help resolve the issue quickly and that you’re so pleased with your jewellery. Your kind words about our designs and service mean a great deal to us.
Some items are beautiful
Some items are beautiful, some items broke, I dont understand WHY I had to rebuy some items, some items go to charity shops, some items get "stolen"....... ONGOING cycle. October 2025
9 October 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re so sorry to hear that you’ve had mixed experiences with your orders — that’s never what we want for our customers. All our jewellery is covered by a 60-day money-back guarantee, so if anything arrives damaged or doesn’t last as expected, we’re always happy to replace or refund it.
You mentioned some items being “stolen” — if you mean something went missing in transit or after delivery, please do contact us directly so we can look into this for you right away.
Wonderful Experience in Scarborough Store
The staff in Scarborough are both professional very pleasant their service is second to none. I have always been satisfied with my purchases and friends have loved gifts from Shiptons
4 October 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We’re happy to hear that our Scarborough team have looked after you so well — they’ll be thrilled to know their service made such a great impression. It’s also wonderful to hear that your friends have loved their Shipton gifts.
Very good value.
Easy to order from the catalogue. Items well
wrapped up, delivered with care and promptly.
Very attractive items, bought for Christmas presents.
Two Real Lapis Pyramids, unusual and will look lovely displayed where they can attract the light
on the window sill or mantelpiece.
Very good value as they were in the sale.
Very reasonably priced.
8 October 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your review. We’re so pleased to hear that your Lapis Pyramids arrived and that you’re happy with their quality and value. They sound perfect for catching the light on a windowsill or mantelpiece — such a thoughtful choice for Christmas gifts!
Easy to order online
Easy to order online, great selection of jewellery and gifts. The item was very well packaged and I was kept informed of when my item would be delivered.
25 August 2025
Unprompted review
Reply from Shipton & Co
Thank you very much for your feedback. We’re pleased to hear you found our website easy to use and that your order arrived safely. It’s great to know you were kept informed throughout the delivery process. We really appreciate your support and hope you’ll shop with us again soon.
Excellent
Have used this company over many years and have always been pleased with their products, many have been better quality than expected for the price.
Free gifts are genuine gifts and not sub-standard freebies.
A bit slow on delivery but I know to order in advance of need.
Overall an excellent company to deal with.
30 September 2025
Unprompted review
Reply from Shipton & Co
Thank you very much for your thoughtful feedback and for being such a long-standing customer. We’re glad to know you’ve been pleased with the quality and value of our jewellery and gifts over the years. We appreciate your understanding on delivery times and your continued support — it really means a great deal to us.
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