Shirley Aquatics (1984)ltd Reviews 

147
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being extremely helpful, friendly, and always ready to provide expert guidance on animal care and aquarium setups. Consumers also appreciate the wonderful selection of quality products, noting that their purchases consistently arrive smoothly and meet all customer expectations. Some reviewers were not happy with the quality, mentioning that several fish unfortunately died shortly after being brought home and introduced to tanks. A few individuals also reported encountering occasional poor customer service experiences or witnessing concerning issues regarding fish tank maintenance inside the local store.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful, friendly,... See more

Product

Customers consistently report positive experiences with product offerings, highlighting the phenomenal... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and helpful staff members who... See more

Customer service

Consumers find customer service to be exceptionally positive and helpful. Reviewers frequently highlight the... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding their fish purchases. Consumers frequently praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gina and mark helped us today choose our tank and everything we needed to go with it, we was taking our time as so many options however they was very patients and was very helpful we will definitely b... See more

Rated 5 out of 5 stars

I love shirley aquatics and have for decades, from the huge koi ponds to the tiny nano tanks set up to gaze into another world...but this trip was awesome thanks to celia!! I'm redoing a huge paluda... See more

Rated 5 out of 5 stars

Went along to the aquatics shop at Valletta farm for some snails. Met two very help full ladies Cecelia and Gina who were absolutely lovely they found me four snails they were so professions and help... See more

Rated 5 out of 5 stars

I ordered my Beefheart discus food from Shirley Aquatics. Delivered the next day by DHL, came in insulated box with freezer packs in to keep it cold. Arrived perfectly as expected. Also this will be m... See more


Company details

  1. Aquarium shop
  2. Aquarium
  3. Pet shop

Information provided by various external sources

Tropical Fish Aquariums. Buy Oase Pond Pump & Filters. Marine Fish & Reptile Shop Online and Koi Carp & Aquarium Suppliers


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(147)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding delivery to Canada

Hi..I ordered an air action figurine and it was bought and delivered in 6 days... totally wow. I have family that I send Christmas cards across the pond to and it take 2-3 weeks.. thanks so much.... great experience shopping at Shirley Aquatics..truthfully Corey Earle from Canada.

25 October 2012
Unprompted review
Rated 5 out of 5 stars

Customer Service second to none with great prices.

I ordered a vast range of products from Fluval Carbon to Plecostomus Tablet Food to Carbon Filter Pad to Ceramic Rings for my fantastic aquarium. Products prices were very competitive if not a lot less on some products (trust me I did my research). Customer Service was excellent, constant contact until my order arrived safely. I would not hesitate in recommending Shirley Aquatics. I personally had a 5 star service. Keep the prices competitive and i will 100% not be looking elsewhere in future. Many thanks again.

Mr Patel (London)

23 October 2012
Unprompted review
Rated 5 out of 5 stars

Great Price with Super Customer Service

The price of most of the products are quite good, much lower than the price you would get from your local shop.
They have a superb customer service which will keep you informed about your order until it is safely delivered. The order is sent in a nice secure packing to have it delivered to the destination safely.

28 September 2012
Unprompted review
Rated 5 out of 5 stars

A Great Deal with Fast Delivery

Net Float Packs (at a better price than from the manufacturer) together with an exceptional delivery service (DPD) that keeps you informed from leaving the store to arriving on your doorstep (together with an e-mail to let you know the arrival to within an hour).
A fast and hassle free service from a first class retailer and I will definitely be back to Shirley Aquatics again. Buy with complete confidence. Highly Recommended.

12 September 2012
Unprompted review

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