Shoe Palace Reviews 

I honestly believe that these bad reviews are rival stores because I have made about 6 purchases from Shoe Palace and I have nothing short of five stars to give to them. My product items were on point and although the shipping is slightly slow, I received them safely and securely. Thank you Shoe Palace, you have one happy customer.

canceled my order and said its backordered but restocked the same shoe and same size for 3 straight days, crooks and people on a group said shoe palace sent them a replica.

Horrible customer service. My package was lost with fed ex and they don't do refunds or ship the other shirt. I have too wait 4-8 weeks too see if fed ex will refund me.

When to a store in Aurora Mall in Colorado took 10 minutes to be acknowledged due to employees talking to each other. Was going to get some Nike Air Diamond turf shoes that was in stock and was told they couldn't sell them to me because they were on hold for an employee. Horrible customer service.

sent some dirty ass shoes these kobe 9 were worn tried to take back to store now have to pay shipping back and a restocking fee

I will NOT be ordering from Shoe Palace EVER AGAIN. First of all, shipping is ridiculously TOO HIGH. I placed a $150 order, and shipping was $28. Ridiculous. Then, one of the items they sent was DIRTY! I want to send this item back, but it will cost MORE THAN THE ACTUAL ITEM TO DO THAT, SO NOW IM STUCK WITH A DIRTY DEFECTIVE ITEM! How do you not check items for defects before you ship it?? Only reason I can think of is they DONT CARE. THEY DO NOT VALUE THEIR CUSTOMER, THEY ONLY VALUE MONEY AND MAKING A PROFIT. BY ANY MEANS NECESSARY!

The shoes I ordered from them appear to be counterfeit. They are misshaped I’ve emailed pictures and no one has responded. I will never wear these shoes and feel I’ve been scammed. Beware of the authenticity of the product you purchase from them

Whitney was amazing very helpful and friendly shoepalace is lucky to have her!

I have two different sizes shoes and I have already emailed them 3 times and no response and my other two packages are in Limbo. This is so frustrating because I have to pay for shipping back to shoe palace for they're mistake plus it's additional restocking fees which I shouldn't have to pay so I need some kind of clarity from Shoe palace because this is ridiculous and I can't take it back to one of their stores. They won't accept the shoe cause I ordered the shoe online but I purchased 6 items but it's coming from 6 different locations so I won't be shopping at this establishment ever and I'm sharing my experience so you're informed about this inconsiderate business practices

Shoe palace at Main Place sucks. Went in to the store three employees were chatting away, nobody bothered to greet us. Spent 10 minutes waiting for someone to reach out and help us but they didn't move from the register. Finally we went to them to show us some shoes, bad attitude when we asked to see some selections. When we finally made our decision, cashier didn't bother to look up at us. Another employee had to open the register to help us out.

After receiving a used item i called and talk with Mr Henry he said i should return the item and i would get a full refund which i
did received 3 days after returning the item thank you Mr Henry

Never received my item Jordan’s 14, purchased them December 13th, my package last scan was December 17th in the same state I live in which is Ga. I contacted FedEx who in return told me since shoe palace used smart post they have to file a claim, the problem is getting in contact with shoe palace, the better business bureau need to ban this company, heck just read the reviews, this company doesn’t have any customer support whatsoever, buyer beware, run as fast as you can. Thank goodness I used Afterpay and I was able to get them involved since I can’t reach shoe palace! My emails have went unanswered and phone calls is just waiting for hours with no answer!

My daughter used my card to make an online purchase shoe palace canceled my order twice .
After some time they finally sent me a pair of shoes .
When we opened package box was torn and looked as if someone was using it as a baseball .
When we opened box it had two different shoes we went to nearest shoe palace to get are money back they said they couldn’t do nothing about it .
We would have to call customer service when you call customer service no one answers just a machines with few options long story short they are just giving us the run around I would not use them for online orders your better off using the Nike app or sneakers app where exchanges and customer service is best .

I'm pretty much nervous after reading the reviews. I just ordered my first pair of shoes, Jordan 11 from this company. Will definitely post my opinion when received.

I ordered 1 pair of Jordan XI “Legend Blues” on 12/14/24 the shoes didn’t even sell out fast, i got a confirmation and all and they cancelled my order the next day in the afternoon for no reason!

I ordered shoes as a gift for my son. The shoe box was substantially damaged and taped (shipping box was fine). Shoe Palace deliberately shipped a damaged box. Customer service has not replied to my email regarding the damaged box.

Update 12/25/24 - Returned shoes via FedEx including signature confirming receipt of package at Shoe Palace. I have not been refunded for the shoes (which were never removed from the damaged box). Shoes were returned within 14 days.

Bought 3 pair of a limited (70 dropped) PF Flyers with hand signed, numbered shoe boxes and limited edition art cards in the box. Shoe Palace shipped two of the pairs in plastic bags. Obviously they arrived with boxes destroyed and one of the cards missing. Customer service response "We did nothing wrong with the shipping, why don't we refund your shipping charges." Maybe you should consider making me whole on the order, they said nothing they can do. That's funny because I contacted PF Flyer and they graciously offered to send me two blank shoe boxes and I contacted the artist, Kickstradomis, and he offered to resign the boxes. Yet Shoe Palace said nothing could be done hmmm. I asked them to cover the shipping expenses of sending the boxes back and forth to be signed, they said no!!! If you're spending your hard earned money shop somewhere else that cares.

I don’t write many reviews on here BUT Shoe Palace is a horrible experience in customer service and they completely lack honesty!!!! They don’t honor their own policies demonstrating ZERO integrity and trustworthiness. I purchased a pair of Jordan’s exactly one week ago at the University of Texas Guadalupe location. Clearly the receipt says I can return shoes within 14 days for a refund….In reality when I returned the Jordan’s to the store, again 7 days later, I was told by the employee that they would not issue a refund and they wouldn’t even allow me to simply exchange them for a more comfortable shoe. So I would DEFINITELY not recommend that anyone ever do business with Shoe Palace, at least not the University of Texas location in Austin, TX.

Shoe Palace at Palm Desert mall is horrible. All of the shoe palaces are over priced. I always find my shoes online for cheaper; I mainly would only buy clothing there, but I’ve spent well over $500 in one month alone. The location in Palm Desert, CA was by far the worst experience I ever had at these stores. The manager there is super unprofessional and has a nasty attitude. I even witnessed him being rude to his employees. They also place price tags on things and then ring it up at a different price with no explanation. That is fraud! I will not longer be shopping at shoe palaces stores after my experience and learning about so many others’ bad experiences…they lost a good customer at all locations after that.

I ordered a pair of shoes, which I received. However, one of the shoes looks worn and does not match the other shoe. After multiple emails to customer service and phone calls with no response, it appears I’m giving up because I don’t want to waste any more of my time chasing this. Sounds like I’m taking an L unfortunately. Definitely my last shopping experience with shoe Palace.