SHOES.COM Reviews 

Scammers !!! Product does not match! They send something completely different from what is indicated in the photo!

Zero stars. Shipping is like a slow boat from China. They use FedEx smart post which is really FedEx Dumb post where your item sits at a each transfer location for DAYS. NEVER AGAIN.

The site worked well, and the variety of shoes is great, but the customer service is terrible. I found the shoes I saw in a brick and mortar store, at a slightly better price; but, I tried contacting Customer Service. All the rep did was to read the same information that shows up on the site, I ended the call abruptly over this nonsense. Free shipping is the plus, but the reps are beyond bad.

So first I try to order my shoes with my debit card, but the website decides that my address doesn't match my debit card... it does. So they place a pending hold on my bank account for 3 business days, and I have to pay with PayPal to place my order. I have selected overnight shipping, but apparently when you pay with PayPal you don't get overnight shipping and they automatically change your shipping address to match whatever address you have placed on your credit card on your PayPal profile... never mind that it might be outdated or not the location that you actually want your shoes to ship to. Because Shoes.com knows better than you do where you want your shoes to be delivered to. On top of that when they assure you that they have cancelled the order, be assured they HAVE NOT in fact cancelled the order, they are still shipping those shoes out to you because they in face know better than you do that you want those shoes and you want them at that outdated address you haven't used in 3 years. Buyer Beware, Never do business with these people, they are terrible.

I bought two pairs of these shoes in two different colors. ALL ASICS that I have owned in the past (too many to count) are Size 12. These were size 12 as well and are too short. When I tried to exchange they were pretty much sold out. Now I have to return both pairs and cannot exchange for the same shoe at no charge. And I am being charged a total of $15.90 ($7.95 each) for a restocking fee because Shoes.com does not have the same shoes in my size. I will never do business with this company again.

Really very bad experience for me because I lose my money and stuff too and really very worst costumer care I call lots many times to know about my stuff they answered and after they cut of my call lots many times so, I’m tired..

I agree with the majority of the reviews for this company. Customer service is poor. They do not stand behind the quality of the products. I recommend Zappos!

I purchased a pair of shoes from Shoes.com on Jan 7, 2021. On receipt of the shoes found they did not fit. I contacted Shoes.com with my online portal (their site) to request return. They sent me a return authorization and requested I sent by UPS. I went to UPS next day and via their scan code returned the shoes. Althought not required I paid extra $2 to UPS to secure package. Shoes.com returned the shoes back to me and said they could not accept due to damage packaging. I have the package in my hand with NO damage. I contacted their customer service and requested a refund and they said NO becuase the package was damaged. Their excuse for damage is shipping label affixed to the box. Consumers should be aware of their unethical deceptive trade practice.

Sizing was wrong on their website. I wore for 10 minutes outside because I thought I would just get used to them. Nope. I call them and they refused to exchange because I was honest with them and told them I wore outside. Crappy company. Don't do business with them unless you know what size you are in the product you are purchasing

Very poor operation.
1. Ordered shoes for Christmas. Right before Christmas they canceled order and stated they didn't have the product any longer. This is even though they accepted the order online and charged my card weeks before.
2. Returned another pair of shoes bought for Christmas. They sent back to me and refused the return. Never worn and sent in return period (I'm writing this review 1/8/2021). Called today and their reasoning was we sent back in wrong box. Not sure what that means but that's what they said.
3. Even though they refused return we had four charges on our credit card for the return in the same amount. They stated would drop off, but why would they charge the card?

Amazon has changed the online shopping world for
everyone and Shoes.com is simply not a viable option and they have little to no customer service. 100% will not shop at Shoes.com again.

Placing an order was an hour-long experience, which should have given me a clue. I ordered three pairs of Skechers - same style, different colors - in size 9, which proved to be soo large, and I returned them and ordered the same in size 8.5. Shoes.com did not have one color and I was charged a re-stocking fee for all three returns. They advertise free shipping but the restocking fee is buried in the woodwork somewhere. Dealing with this company by phone is incredible. I will never, never order from the firm again and I have unsubscribed from their e-mails. There are currently 203 complaints to Better Business Bureau, which should tell us something..

Didn't even know this place existed. I went on Walmart.com saw these black sperry duckboots for $53! I was like I'm buying these for my wife for Christmas. Everything went well at checkout, it said before I checked out they would be here before Christmas. Got a confirmation number all was great. I kept a check on my order which by the way it never left the processing stage. I got an email on Christmas Eve that they have been delayed! Ok I emailed back and ask when I would be receiving them because they never mentioned it in the email sent to me about the delay. A week later still no response from the company. I email them again and not a word. So of course I ask Walmart for help in this matter. They tried calling them it went straight to voice mail. Not even a greeting just a leave a message after the beep is all. So they were of course very apologetic and I'm in the process of getting my refund. But that's not the point its a huge disappointment that my wife can't get them, she works so hard and never buys herself anything. We can't just go out and buy a pair if $100 boots like that. I just wish this company could have been more reliable because that kind of discount would have been such a blessing. Don't waste your time, its a huge disappointment.

Beware of Shoes.com. I will never use them again. Their customer service is useless. I ordered a pair of shoes for my daughter for Christmas and FedEx left them behind our garage in the rain where they got soaked. The packaging was ruined and the leather shoes were wet.
I contacted Shoes.com asking if I could send them back for a replacement. I was told that their policy is that I HAVE TO DEAL WITH FEDEX. They said they filed a complaint with FedEx and that FedEx will call me within 10 days. That was a month ago.
I have contacted Shoes.com three times since then only to be told that the policy is that the customer has to deal with FedEx. They do not care that I don't have a Christmas gift for my daughter. They just don't care at all. They got paid, so now it doesn't matter to them. It's all my problem now. I am beyond upset.

Placed an order for 2 pair of shoes. One did not work out and I kept the other. Ordering was easy and came in good time. Not happy that upon returning they charge an $8 “restocking fee.” No thanks. I’ll only order from ZAPPOS from now on. Free shipping and ACTUAL free returns.

Awful service, I placed an order in September and still haven't received anything. I tried to claim via Paypal who just said they said it has been delivered but when i contact them they say it is being shipped and to be patient. AVOID!!

They do not respond to emails sent to them.

Still waiting for my shoes ordered in July. Every time I email this company for a refund they refuse saying order has been shipped so not there problem wish I'd read reviews before ordering .this Company is a scam just to take your money

Last month i ordered a pair of Dr. Martens from here. Sadly, they shipped me the wrong size. I called as soon as I received the package. Return policy was I reorder and ship the incorrect ones back for refund OR i ship the shoes back, wait for them to process the return, call back once they received them and reorder. I chose to ship the wrong item I received back. Once they received them i was NOT notified via email like I was told I would. Called back to reorder to my surprise they were out of stock. NOW I have been waiting weeks for them to issue a CREDIT to my account. Followed up again today to be told i should be receiving the "expedited" refund within 24-48 hours AND i should be getting that email explaining this.....I wish I would've read the review on this company before ordering....POOR POOR customer service. DO NOT ORDER from them.

I ordered a pair of Skechers Relaxed Fit shoes, they were way too big & I returned them immediately without ever wearing them. They refunded my Paypal account, only to immediately cancel the refund. I called Britt in customer service. She told me that my refund was cancelled on accident and I would be refunded that day. She further explained that it would take a couple days for Paypal to show the credit. Eleven days has passed and Paypal has never received a credit. Now I can't get an answer from Shoes.com. They are scammers and should be avoided.

Wish i had checked reviews before ordering. It has taken 32 days to arrive and the product looks cheap and to small. I feel sorry for anyone who falls for the same trap