Shoes International Reviews 

733
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

My daughter wanted the black patent doc martin lyric flatform style shoes for school, but we couldn't find them in the shops in a size 5. We stumbled upon shoes international while searching online... See more

Rated 4 out of 5 stars

As the shoes I ordered were not available I telephone the helpline, the lady I spoke to offered me an alternative colour, which I excepted. Also the half sizes make all the difference as I have an inb... See more

Rated 5 out of 5 stars

Shoes International have always been most helpful with any queries and promptly respond to ensure customer satisfaction. Have searched all over but Shoes International still maintain best value fo... See more

Rated 5 out of 5 stars

I've bought several pairs of Waldlaufer shoes from Shoes International. All have been at a good price, packaged well and delivered very quickly. Will definitely buy from this company again. Also if... See more

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4.8

Excellent

TrustScore 5 out of 5

733 reviews

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4.8

All reviews

(733)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery, pleasent seller

I placed my order around Thursday midnight and recieved the shoes on Monday (I live in Sweden). In the parcel there was a nice letter from the seller. I rate Shoes International with highest grade! Thank you!

10 August 2013
Unprompted review
Rated 5 out of 5 stars

First class service

I am very satisfied with the service of Shoes International. Upon receipt of my shoes I had to ring Shoes International to ask how to open a buckle on Scholls sandals. My call was dealt with very promptly and courteously. I also did not have to wait long for my order although I am in France. I would recommend Shoes International to anyone and have already given the phone number to my sister in Devon.

9 August 2013
Unprompted review
Rated 5 out of 5 stars

fast delivery, well packed

Received my shoes within six days in The Netherlands.
They were properly and carefully packed (with attention - in a way you don't see often anymore in The Netherlands, especially not when ordering on line) with a handwritten note included. Nice!

8 August 2013
Unprompted review
Rated 5 out of 5 stars

Excellent experience. Very professional services.

I have bought a pair of shoes. The goods were delivered quickly (1 business day). Unfortunately the shoes did not fit my feet shape and had to return them. The funds were credited to my account as soon as the company received back the shoes.

The communication process was excellent. I was very impressed by the high standard of customer service and I will buy again from this company.

7 August 2013
Unprompted review
Rated 4 out of 5 stars

Good choice and quick delivery

I got quick responses to my order. Unfortunately two of the styles proved to be unavailable in my size, after they had been shown online as being in stock.
However, what I was was able to order came through quickly and well packaged. They were happy for me to check a different size before deciding which size to return and they processed my refund for items returned very quickly too. There was also good phone service when I needed to speak to someone.

7 August 2013
Unprompted review
Rated 5 out of 5 stars

Excellent!

Service was great! I was buying a present to send to a family member in the UK from Australia and there were no issues at all! The shoes I am told are very comfortable and arrived in super quick time!

7 August 2013
Unprompted review
Rated 5 out of 5 stars

Friendly and very prompt and helpful

The shoes I ordered were out of stock so were ordered from France. I was informed of the remaining choice of colours in the same style that were in stock by friendly email and my order was received very quickly.

5 August 2013
Unprompted review
Rated 3 out of 5 stars

excellent customer care resolved problem of their making

I ordered UK 9.5 shoes but was sent USA 9.5 = UK 9!
Profuse apologies from customer care and replacements sent after I had returned wrong size. Then slow to refund my return postage but all ended well after phone calls. Would use again.

4 August 2013
Unprompted review
Shoes International logo

Reply from Shoes International

Dear Mr Chaddock

Thank you for your review. Of course it is not acceptable that we sent you the wrong size and I am disappointed to hear that we were not quick to refund your shipping - I will be looking into this aspect of your return.

This was our first season with Sebago and unfortunately with your order we were caught out by the fact that the American size is printed in large numbers on the front of the box. Since this incident we have reinforced the need to check the UK size with this and other US brands - in addition to having plans to introduce our own barcodes and sizing system which should eliminate this sort of error.

I am very pleased and relieved to hear that we have not lost your future custom - I am confident we will do better with your future orders.

Kind Regards

Mike Small
Shoes International

Rated 5 out of 5 stars

Couln't be better

Great customer service. Kept in touch the whole process. Prompt delivery, got what was paid for.
Would deal with again.

3 August 2013
Unprompted review

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