www.shoespie.com Reviews 

Very patient and helpful. Nicest customer service I've worked with before. Figured out all of the problems I was having.

Awful service do not buy!!!! I ordered my shoes and had no confirmation of my order only a paypal receipt for the money taken from my account. I emailed them directly and no response so I opened a dispute on paypal. I eventually received a response on paypal dispute saying my order was confirmed.
I ordered size 5.5 uk but as I had no confirmation of my order only the paypal receipt with the amount I had no idea what has been ordered.
When my shoes finally turned up after a long wait they were a size 3.5 which were obviously too small.

I contacted Shoespie by email numerous times to ask for a refund but have had no response at all. Their customer service is awful, do not but from this site as all they want is your money and do not care about anything after that.

Just seen Shoespie's response below - Ironic that someone finally answers my email on this complaint site and not directly to me, I had sent 5 emails to Shoespie and had NO response!!!

I love shopping this website I’m very sceptical on shopping have had some bad experiences with them but I would recommend and have my friends shop this website the return policy is great the only thing I suggest is double check your order before submitting your order. Love this website and will continue using it.

shoes always order some from the Internet, because they are more beautiful and different than in the store. I often had bad experiences, but this is not the case with this website.
Their shoes are high-quality, beautiful and comfortable. I recommend that you order a one and see for yourself that they are very good

I ordered the most OMG pair of shoes from Shoespie for my birthday party. When I queried the arrival time, they weren't going to make it in time, but the Customer Services team were lovely and even gave me a goodwill gesture to keep my order.

To my total and utter disappointment the shoes don't fit. I double checked and definitely ordered a UK Size 6, not US 6, but they're too small. Because of the faff in trying to return them to the USA, I'm trying to sell via eBay, but am tempted to keep them and put them on a shelf at home and build a shrine to their awesomeness!

I just received my second order from shoespie. Although, I am generally cautious about online businesses, but I have to say that this company is well run and just as good as a store front operation. They delivered the merchandize as promised and on time, and at the price advertised.

Shoes came a little big for me but I gave them to a friend and she looks amazing in them. I am so jealous!

Excellent service. shoes which I've bought arrived one week late. But I really like this style and quality, my friends also want to buy one.

The shoes were like on pictures. Very fine.

Quality of products: 5/5 stars
Shipping (Incl. Track and Trace): 1/5 stars
Webshop Quality and Experience: 5/5 stars
Price of products: 5/5 stars
Customer Service: 1/5

17/25 total = 3.4 stars overall

I ordered 4 pairs of shoes 16. April. I got 2 pairs today, 06. May. I think I will receive the other 2 pairs the following days.
After I completed my 'as guest' order, I paid by Paypal. I got my order confirmation nearly immediatly. Also my payment confirmation came instant. When I tried to track and trace my order, it was impossible, because I ordered as guest, and after that I created a shoespie account. But I had no chance to add my order afterwards. So there was no track and trace. Beside that, they havent sent me any track and trace info via email to give me any hint when my order will arrive. When I contacted the customer service about my status, nothing happend - no reaction. Maybe because the whole planet is shopping at shoespie and they have no resources. Thats why Shipping and Customer Service have only 1 stars. They can do better.

i Placed an order on behalf of a work collegue after warning her of how bad this company is after listening and reading their review online, she insisted she wanted a sandals and place an order on 4 february. l only realised yesterday when i went to their website it says the item has been delivered but at the bottom it s says your order is in the factory,on the tracking area but there is absolutely no details when you click on it. l have sent them 5 emails, the chat does not work just to know what is happening as i have not receive any item and its very embarrassing everyday this lady asking of her item at work cus i was the one with a paypal account.
i just wanted the money back so i can give it back to her and no one seems to be replying or even acknowleging my emails. Please DO NOT BUY FROM THIS COMPANY.. CONSUMER SERVICE IS ZERO.

ZERO STARS!!!
i'm so sorry but my experience was very disappointing .. I did only one order, 2 months ago, (i ordered 3 pairs of shoes) they send me a first mail where it was written that one pair of shoes was out of stock and they said me to choose another pair..at this point I have chosen another pair and after 3 weeks they sand me another mail where was written that another pair of shoes (ordered first time) was out of stock.
in conclusion after 2 months (maybe more) I have not seen yet my shoes!!!!!!!! is it possible????

If I could give this site 0 stars I would, awful service! I ordered the cutest platform heels March 1st only to receive them today and to find they sent me the wrong shoe and it was cheaply made, you can literally make this shoe with $10 and I made $100 !!! Ugly. I wish I did more research before buying off of this site. Never again. I do not recommend this site to anyone and customer service is a joke. I've sent emails with no response and the live chat is very unprofessional and cannot answer anything for you. Just turn the other way and go to a real store. Thank me later.

I ordered some adorable wedge heels on 2-13-15 and it is now 3-24-15 and I haven't received them! I've sent two emails!! I really love the selection of heels but if it takes this long to get my order I don't want to order again! Please says its just a mistake!!

Shoes recived. Thanks to shoespie delivery team. They work really fast. Didn't expect that ))))

Order and paid for shoes on 2/19/15. Today is 3/9/15 I contacted the company and was told they are making the shoes. They didn't have an ETA. The radio buttons to cancel or dispute orders didn't work. The Live Chat was a JOKE!!! They do not communicate. I had to contact my bank as well as Paypal to make them aware of the transaction. They will delete any bad reviews... Don't shop with them...

I ordered stilleto green shoes and I am verry satesfied. They are well made, there is no visible glue, damages...They look classy and expensive. And what is the most important they look same as it's pictured.
Well, at the end I did not have any big expectations so I was pleasent surprised when they arrived.

I ordered my boots and received as expected, no complaints!

I ordered a pair of boots on 10/31/14 and paid an additional $23 for expedited shipping (2-5 day shipping). As of today, 11/11/14, my order still hasn't been shipped. I filled out the form for a return call yesterday and I have received no response. I did however, start receiving calls from other venders as my information had been sold (my phone starting ringing off the hook about an hour after I filled out the info for a call back). The live chat option doesn't work and no one will return any inquiries. I have tried to cancel my order for a refund with no luck. My next step is to contact my bank to start a dispute and try to receive a refund for product not received. I am out $144.

Shoes are overpriced for its cheap quality. Decided to return it but they emailed me back saying that I should not because it will cost me more. It took them VERY long to reply. They only refunded me $10 but I paid more than usual because of the custom charges. Never ever buying from this site again.