The delivery procedure was open and very convenient. Their customer support team answered my questions regarding the order in a very timely manner. Loved the glass miniature flower bouquet I bought, a... See more
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Review summary
Created with AI, based on recent reviews
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I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted how... See more
Company replied
Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in... See more
Company replied
I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When th... See more
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Company details
Written by the company
We are your trusted source for all modern home decor items!
Contact info
United States
- hello@moderny.co
- www.shopmoderny.com
4.0
Great
464 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Shipping time not too bad at all
Shipping time not too bad at all. Beautiful ornaments, well made and very safely packed…
18 November 2024
Unprompted review
Reply from Moderny
Thank you so much for your feedback! We’re thrilled to hear that your ornaments arrived safely and that you’re pleased with their quality. Ensuring our items are beautifully crafted and carefully packed is a top priority, so it’s wonderful to know we hit the mark for you.
We’re also glad the shipping time met your expectations. If there’s anything else we can assist you with or if you need help with future orders, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!
Moderny is a scam
Moderny is a scam. They take product ideas from other vendors, make them in China, then use an unreliable international carrier to have them delivered. Then they use AI customer service (Angelo T.) that runs you ragged. And of course, they don't have a customer service number.
Stay away from them.
Edit: They have now responded below with AI without realizing that my main complaint is their customer service response with AI.
Moderny uses an international carrier from China. You would be wildly lucky to actually receive the items you've ordered.
12 November 2024
Unprompted review
Reply from Moderny
We’re truly sorry to hear about your experience with Moderny, and we completely understand how frustrating this must be for you. It sounds like you’ve encountered significant issues with their product sourcing and delivery processes, which can be incredibly disappointing when you’re expecting quality and timely service.
I encourage you to contact our customer service team directly. They’ll be happy to look into your case more closely and explore potential solutions to address your concerns. Your feedback is important to us, and we appreciate you taking the time to bring this to our attention.
Absolutely a ripoff.
Absolutely a ripoff.
Ordered two butterfly tables and only received one. Sent an email months ago and never got a response. Writing a review with “Pissed Consumer” and will seek a refund through PayPal
23 June 2024
Unprompted review
Reply from Moderny
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced. After reviewing our records, we were unable to locate any email from you regarding this matter. Could you kindly confirm that your email was sent to Hello@moderny.co? This will help us ensure that your concerns are properly addressed. We take pride in our customer service and are committed to resolving this issue promptly.
Rest assured, we are eager to resolve your order discrepancy and ensure you receive the second butterfly table. Please forward any relevant order details to Hello@moderny.co, and we will immediately investigate and provide a solution. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Excellent communications from the…
Excellent communications from the seller and arrived as stated and on time.
7 November 2024
Unprompted review
Reply from Moderny
Thank you so much for your positive feedback! We’re thrilled to hear that our communication met your expectations and that your order arrived as promised. Our team strives to ensure that our customers are always kept informed, and we’re glad that we could deliver your order on time and as expected.
Your satisfaction is our top priority, and we're grateful for your trust in our service. Should you need any assistance or have any further questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Good product,excellent communication…
Good product,excellent communication arrived on time
6 November 2024
Unprompted review
Reply from Moderny
Thank you so much for your positive feedback! We're delighted to hear that you’re pleased with the product and that our communication met your expectations. Ensuring timely deliveries and keeping our customers well-informed are top priorities for us, and it’s great to know that everything went smoothly for you.
If there’s anything else we can do to further enhance your experience or if you have any additional feedback, please feel free to reach out. We truly appreciate your support and look forward to serving you again in the future!
Fast efficient service!
1 October 2024
Unprompted review
Reply from Moderny
Thank you for your feedback! We're delighted to hear that you found our service fast and efficient. At Moderny, we strive to provide a seamless experience for all of our customers, and it's great to know we met your expectations.
Should you need any assistance in the future, don't hesitate to reach out. We're always here to help!
Moderny went above and beyond to help…
Moderny went above and beyond to help track my parcel when I believed it had gone missing. It was at my local delivery office all along but I cannot praise highly enough the excellent customer service and attention I received.
4 November 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that our team at Moderny was able to assist you in tracking your parcel and provide the support you needed. Our priority is to ensure every customer feels taken care of, and we’re glad we could help resolve the situation quickly and smoothly. Your satisfaction is our greatest reward!
It’s wonderful to hear that the parcel was safe at your local delivery office, and we’re always here to help with any concerns, no matter how big or small. Your feedback truly motivates us to continue delivering excellent service. Should you need any further assistance in the future, please don't hesitate to reach out. Thank you again for choosing Moderny!
cute functional duck light
You offered a really cute and functional product, the duck light, that was very attractive. Sadly I could not justify it until it went on sale but it is very nice. Will see how long it lasts. At the time I ordered it I did not realize it was made and shipped from China. The product is what I expected from the web page description and reviews. We use it and it makes us smile. Exactly what we wanted it to do.
21 October 2024
Unprompted review
Reply from Moderny
Thank you so much for your thoughtful feedback! We’re delighted to hear that the duck light brings a smile to your face and that it’s exactly what you were looking for. We always aim to offer products that are both cute and functional, and we're glad you were able to take advantage of the sale to bring it into your home.
We understand your concerns about the product’s origin, and we appreciate your understanding. Rest assured, we select our products carefully to meet the quality expectations our customers deserve. If you have any questions or concerns down the road, don’t hesitate to reach out—we’re here to help and make sure your experience remains a positive one!
Good product quick delivery
25 October 2024
Unprompted review
Reply from Moderny
Thank you for your positive feedback! We're thrilled to hear that you are happy with both the product and the quick delivery. Ensuring that our customers receive quality products on time is our top priority, and your satisfaction is exactly what we strive for.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again!
Best customer service and products
Best customer service and products! Don’t hesitate to purchase from them!
30 October 2024
Unprompted review
Reply from Moderny
Thank you so much for your enthusiastic recommendation! We're thrilled to know that you had such a positive experience with both our customer service and products. Your satisfaction is our top priority, and it's always rewarding to hear that we're meeting and exceeding expectations.
We truly appreciate your trust and support. It means the world to us that you would encourage others to purchase with confidence. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We're always here to help!
Book Lamps
I received the 2 book lamps I purchased within 2 weeks. I ordered them as gifts and although worried about shipping from China, they arrived on time!
23 October 2024
Unprompted review
Reply from Moderny
Thank you so much for sharing your experience with us! We're thrilled to hear that your two book lamps arrived within two weeks and just in time for your gifting plans. We understand that ordering internationally can sometimes bring uncertainties, and we’re so glad the shipping process met your expectations, ensuring a timely arrival.
Our team is committed to providing a smooth and reliable experience for our customers, regardless of location. We’re delighted that you’re satisfied with your purchase and that the lamps have met your needs. Should you have any further questions or require assistance, please don't hesitate to reach out. We’re here to help and ensure every aspect of your experience with us is a positive one!
Excellent quality
Excellent quality, beautiful selections, professional service and response. Thank you.
25 October 2024
Unprompted review
Reply from Moderny
Thank you so much for your feedback! We're thrilled to hear that you enjoyed the quality and beauty of our selections, as well as our customer service. Our team strives to ensure that each experience is seamless and exceeds expectations, so it’s incredibly rewarding to know we met that standard for you.
Your kind words motivate us to continue providing the highest level of service and quality. Should you need any assistance or have more feedback to share, please feel free to reach out. Thank you again for choosing us!
Reply from Moderny
Thank you for your kind feedback! We're delighted to hear that you found our product to be of great value. Ensuring quality at a reasonable price is a priority for us, so knowing that you've enjoyed both is truly rewarding.
We appreciate you taking the time to share your experience. If there's anything further we can assist you with, or if you have any additional feedback, please don't hesitate to reach out. We're here to make every interaction a positive one.
Lovely bear rug for our nursery & excellent customer service.
Purchased gorgeous bear rug for our nursery. It’s so soft and looks lovely. Customer service has been excellent as with the follow up to make sure the delivery arrived. Highly recommend and will be buying again in the near future I’m sure.
24 October 2024
Unprompted review
Reply from Moderny
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the bear rug for your nursery—it sounds like a perfect addition to your space. Knowing that it's soft and looks lovely is exactly what we aim for in our products. We're also glad that our customer service team was able to provide you with excellent follow-up to ensure your delivery went smoothly.
We truly appreciate your recommendation and your continued support! It's always a pleasure to serve customers like you, and we look forward to assisting you again in the near future. Should you need anything or have any questions, don’t hesitate to reach out.
Liked the bamboo lid jars and delivery
Liked the bamboo lid jars and delivery
23 October 2024
Unprompted review
Reply from Moderny
Thank you for your feedback! We’re so glad to hear that you liked the bamboo lid jars and that your delivery experience was positive. Our goal is to offer both high-quality products and efficient service, and it’s great to know we met your expectations.
We truly appreciate your support and look forward to serving you again. If you ever have any questions or need further assistance, please don’t hesitate to reach out!
Customer service was good
Customer service was good. Item was posted and arrived in a timely manner. 100% hassle free purchasing
10 September 2024
Unprompted review
Reply from Moderny
Thank you for your feedback! We’re pleased to hear that your experience was smooth and hassle-free, with your item arriving promptly. Ensuring a seamless purchasing process is what we strive for, and it’s great to know that everything met your expectations.
We appreciate your kind words about our customer service and look forward to serving you again in the future!
Great Customer Service and Product
Product I received exceeded my expectations and pricing was very reasonable. I had ordered something by mistake and Customer Service immediately credited my account, adjusting my order. Communication was consistent and professional.
30 September 2024
Unprompted review
Reply from Moderny
Thank you for sharing your experience! We're delighted to hear that the product exceeded your expectations and that you found the pricing reasonable. It’s always our goal to provide high-quality products at fair prices, so your feedback means a lot to us.
We’re also glad that our customer service team could promptly assist you with the order adjustment and credit. Clear communication and professionalism are top priorities for us, and it's wonderful to know that we met those standards during your experience. We look forward to serving you again in the future!
This company is a wonder example of how…
This company is a wonderful example of how small businesses should operate. I had a problem with my purchase and they listened intently and did their utmost to supply me with a replacement which was received well packaged and in a timely fashion, Their. Communication style is warm and responsive and I have no hesitation using them again and again.
11 October 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words! We’re thrilled to hear that your experience with us was positive and that our team was able to address your concerns promptly and provide a replacement that met your expectations. We take great pride in offering attentive and responsive customer service, and it’s wonderful to know that you felt heard and supported throughout the process.
Your feedback encourages us to continue striving for excellence, and we truly appreciate your loyalty and trust in our company. We look forward to serving you again in the future and ensuring that every experience is just as smooth and satisfying!
I bought an item for £24.99 from…
I bought an item for £24.99 from Moderny thinking how lovely it looked, when the item arrived it wasn’t what I expected. I went through the refund process and requested a full refund. To my surprise there was a charge on this of £127.22 as you can gather I didn’t send the item back and requested the option of a gift card and kept the item instead. I will never be using this site to buy anything again, an absolute rip off on returns and refunds. If you buy from these then check their returns and refund policy first
22 October 2024
Unprompted review
Reply from Moderny
Thank you for sharing your experience with us. I completely understand your frustration, especially when the item didn’t meet your expectations and you encountered an unexpected charge during the refund process.
Please note that, as outlined in our return policy, return shipping fees are typically the responsibility of the customer. That being said, I realize this situation has caused a great deal of inconvenience, and it’s certainly not the experience we aim to provide.
I encourage you to contact our customer service team directly. They’ll be happy to look into your case more closely and explore potential solutions to address your concerns. Your feedback is important to us, and we appreciate you taking the time to bring this to our attention.
I brought 2 multifunctional pant racks…
I brought 2 multifunctional pant racks which were poor quality and not fit for the purpose. Contacted multiple times via email to return the item and refund. Initially they agreed for a return but never sent me the actual link for return. Everytime I emailed them, they replied saying they Will send me a link shortly. In the end I lost hope and I was forced to keep the item and they refunded 30% of the price. Would never buy anything from this company again.
11 October 2024
Unprompted review
Reply from Moderny
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with your order and the return process. We understand that the multifunctional pant racks did not meet your expectations, and we regret that the communication regarding your return caused confusion. To clarify, our team would have been sending you a return label rather than a link, and we are sorry for any misunderstanding and delays that may have occurred.
While we cannot resolve specific order issues here, we encourage you to reach out to our customer service team again at Hello@moderny.co, where they can further investigate the matter and assist you with any remaining concerns. We appreciate your feedback and will use it to improve our processes moving forward. Thank you for your understanding.
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