The delivery procedure was open and very convenient. Their customer support team answered my questions regarding the order in a very timely manner. Loved the glass miniature flower bouquet I bought, a... See more
Company replied
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Review summary
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Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in... See more
Company replied
I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted how... See more
Company replied
I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When th... See more
Company replied
Company details
Written by the company
We are your trusted source for all modern home decor items!
Contact info
United States
- hello@moderny.co
- www.shopmoderny.com
4.0
Great
463 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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BUYER BEWARE
BUYER BEWARE: I ORDERED A DESK LAMP SHAPED LIKE A STACK OF BOOKS WEEKS AGO. THIS OUTFIT CHARGED MY CC BUT HAS NOT SENT ME A CONFIRMATION NOR A TRACKING NUMBER NOR THE ITEM ITSELF. I HAVE EMAILED THEM (SINCE IT IS IMPOSSIBLE TO CALL THEM) MULTIPLE TIMES. DESPITE CLAIMING TO HAVE 24 HOUR CUSTOMER SERVICE, THEY HAVE REFUSED TO RESPOND. THEY WILL NOT REFUND MY MONEY EITHER.
DO NOT BUY ANYTHING FROM THIS OUTFIT.
*****************
Update:
The response below is beyond absurd. The complaint is that these characters charged my card and did not provide me a confirmation of the order NOR a tracking number of any sort. So how can I provide them details? They have NO INTENT on helping or solving the issue.
BUYER BEWARE. AVOID THIS OUTFIT AT ALL COST.
**********************
6 December 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the inconvenience and frustration you have experienced with your order. Providing a seamless and transparent shopping experience is our top priority, and it is clear we have fallen short in this instance. We deeply regret any inconvenience caused by the delay in shipping your desk lamp and the lack of communication regarding your order status. Please know that your concerns are being taken very seriously.
To address this matter promptly, we kindly ask you to email our dedicated customer service team directly at Hello@moderny.co with your order number and any relevant details. This will allow us to locate your order, provide you with an update, and resolve this issue to your satisfaction. We value your trust and are committed to making this right. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
I ordered a glass book lamp
I ordered a glass book lamp. I received this tiny plastic piece of junk not worth $79 probably worth $5. Highly disappointed as this was for my daughter Christmas present.
They asked what country I am from to ensure the correct plug and its battery operated.
Appalling!!!!
19 December 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the disappointment and frustration you’ve experienced with your order. We understand how important it is to receive a quality product, especially for a special occasion like Christmas, and we deeply regret that we did not meet your expectations.
To resolve this matter, please contact our customer service team directly at Hello@moderny.co with your order details. They will assist you in addressing your concerns and finding an appropriate solution. We value your feedback and are committed to ensuring your satisfaction.
I will be return customer for sure.
Initially, I had concerns when the gift I ordered for a friend did not arrived after several weeks. I contacted Monderny and a good person named Angelo assisted. He kept in contact with me and made sure my package was delivered to my friend in good time. I ordered the book lamp and my friend who is an author loved it.
13 December 2024
Unprompted review
Reply from Moderny
Thank you for sharing your experience with us! We’re so glad to hear that Angelo was able to assist you and keep you updated on the delivery of your gift. We understand how important timely deliveries are, and we’re thrilled that your book lamp reached your friend and that she loved it.
Your satisfaction is our top priority, and we truly appreciate your kind words. If you need assistance in the future or have any questions, please don’t hesitate to reach out. We look forward to serving you again soon!
SCAM. Flagrant false advertising racket. AVOID
They sent a product that didn't even come close to the product advertised (appalling quality), it looked like a child had made a copy, and then when you try to return the falsely advertised product, it costs x4 times the cost of the item to return it. SCAM. Avoid at all costs !
**EDIT: Don't let their reply to this review fool you. The only 'help' they provided was to send me a link to buy a return label for $180 for items that cost $50 and haven't acknowledged the fact that they sent a different product from the product shown in the photo.
16 December 2024
Unprompted review
Reply from Moderny
We are truly sorry to hear about your dissatisfaction with your recent purchase and the experience you’ve described. We understand how frustrating it can be when a product does not meet expectations and you face challenges with the return process. Please know that we take such concerns very seriously and are committed to addressing them promptly.
To assist you further, we kindly ask that you reach out to our customer service team at Hello@moderny.co. They are equipped to investigate your case in detail and work with you to find a resolution. Your feedback is invaluable to us, and we are dedicated to ensuring a better experience moving forward. Thank you for bringing this to our attention.
Reply from Moderny
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
If there’s anything else we can do to make your experience even better, please don’t hesitate to let us know. We look forward to serving you again in the future and appreciate your support!
Customer Service nonexistent.
I ordered the Graffiti Elephant and was charged on 12/4/24. I wanted to track my purchase but when I put my email in to sign into my account there was a totally different name associated with my email. When I went to check my orders it said there were none. No phone number was provided for me to call. But supposedly 24/7 customer service. I emailed three times so far with no response. This is unacceptable.
12 December 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the confusion and frustration you’ve experienced with your order. We understand how unsettling it can be to encounter issues with tracking your purchase and account information, especially when you've already reached out for support multiple times. Please know that this is not the experience we aim to provide, and we are committed to resolving this matter promptly for you.
To assist you further, we kindly ask that you reach out to our customer service team at Hello@moderny.co. Please include your order details, such as the order confirmation number and any relevant information, so we can locate your purchase and address the issue with your account. We are here to help and ensure you receive the item you ordered without further delays. Thank you for your patience and understanding as we work to make this right.
The Beautiful Elephant gift…
I purchased an elephant for a xmas gift and it is beautiful! Its larger than I expected which is a really nice. Im sure this elegant gift will be loved! Now to wrapping it…
10 December 2024
Unprompted review
Reply from Moderny
Thank you so much for your feedback! We're delighted to hear that your elephant gift exceeded your expectations and that its size and elegance have made such a positive impression. It’s always our goal to ensure our items bring joy and leave a lasting impact, and it sounds like this one will do just that. We’re confident your recipient will absolutely adore it!
As for wrapping it, we understand that might be a bit of a challenge with a gift this grand! You might consider a large decorative ribbon or a festive fabric wrap to showcase its beauty while keeping it manageable. If you have any questions or need further assistance, feel free to reach out. We're here to help make your gifting experience as seamless as possible. Happy holidays!
Absolute load of rubbish
Absolute load of rubbish! Asked for a refund but they wanted to charge me £176 for my £33 purchase !! Incredible - avoid at all costs.
5 December 2024
Unprompted review
Reply from Moderny
We deeply regret to hear about your dissatisfaction and the experience you've described. We understand how frustrating this situation must be and sincerely apologize for any confusion or inconvenience caused. Please know that your concerns are taken very seriously, and we’re committed to resolving this matter promptly and fairly. Our goal is always to ensure that our customers feel valued and satisfied with their interactions with us.
To assist you further, we encourage you to reach out directly to our customer service team via email at Hello@moderny.co. They will carefully review the details of your case and work with you to address your concerns. Your feedback is invaluable, and we’re eager to resolve this issue to your satisfaction. Thank you for bringing this to our attention, and we appreciate your patience as we work through this together.
Rapid response to a small problem with…
Rapid response to a small problem with my second order.
Customer care is tops with this small company, which is amazing as big companies persistently fail.
Can order with confidence.
2 December 2024
Unprompted review
Reply from Moderny
Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that our team could quickly address the issue with your second order and that you found our customer care exceptional. Providing personalized and efficient service is something we take great pride in, and your recognition means a lot to us.
Knowing that we’ve earned your confidence is incredibly rewarding, and we’re grateful for your continued support. Should you need anything in the future, please don’t hesitate to reach out—we’re always here to help. Thank you again for choosing Moderny and for your kind words!
Great qualityreat quality goods and good service
Great quality goods and good service. Would be happy to use the company again.
6 December 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’re pleased with the quality of our products and the service you received. Providing an excellent experience for our customers is always our top priority, and your satisfaction means the world to us.
We’re delighted to know you’d be happy to shop with us again, and we look forward to serving you in the future. Should you ever need assistance or have any questions, please don’t hesitate to reach out. Thank you for choosing Moderny, we truly value your support!
Chinese Based not USA
They give the impression that they are shipping USPS in the United States but they are actually shipping from China using Yun Express. Items take far too long to arrive if at all.
4 December 2024
Unprompted review
Reply from Moderny
Thank you for sharing your concerns with us. We deeply regret any misunderstanding regarding our shipping process and timelines. While we aim to provide clear and transparent information, we understand how important timely delivery is and sincerely apologize for any inconvenience caused by the shipping experience. Your feedback is invaluable in helping us improve.
To address this matter further and ensure a resolution, we kindly ask that you reach out to our customer service team at Hello@moderny.co. They will be happy to assist you with tracking your order or providing any additional support needed. We appreciate your patience and understanding, and we’re committed to making this right for you.
If I could give no stars I would
If I could give no stars I would. Wrong cushion covers sent, material awful, and silence from “customer services”. Avoid ordering anything - think I’ve been scammed!
And they reply to this review with a fake apology. All I want is a refund - it seems like they insist you keep this awful product - they’ll even send you more if this awful product … but no refund. I wish I’d never ordered such a dreadful product. Seriously awful company to deal with - AVOID!
3 December 2024
Unprompted review
Reply from Moderny
We’re truly sorry to hear about your experience and sincerely regret any frustration caused by this situation. We strive to provide high-quality products and exceptional service, and it’s clear we fell short in your case. Receiving the wrong item and being dissatisfied with the material is certainly not the experience we want for our customers. We understand how important it is for issues to be resolved promptly and efficiently, and we apologize if you’ve felt unheard during this process.
To ensure this matter is resolved as quickly as possible, we kindly ask you to reach out to our customer service team at Hello@moderny.co. They are fully equipped to review your case and address your concerns, including the incorrect item and any issues with the quality. Thank you for bringing this to our attention, and we’re committed to making this right for you.
The quality is amazing ...
I am a repeat customer for two reasons ... great products and excellent customer service!!!
29 November 2024
Unprompted review
Reply from Moderny
Thank you so much for your continued support and trust in us! We’re absolutely delighted to hear that our great products and excellent customer service keep bringing you back. It’s always a pleasure to serve loyal customers like you who make our efforts so worthwhile.
Your kind words truly motivate our team to keep delivering the best possible experience. If there’s ever anything more we can do for you, don’t hesitate to let us know. We look forward to serving you again soon!
Avoid
Avoid. This company just sells products from china and pretend it is high quality. I found the exact same blanket on Temu that I had bought from moderny a few months ago. Very disappointing. On Temu it was listed for a fraction of the price I paid.
2 May 2024
Unprompted review
Reply from Moderny
Thank you for sharing your feedback with us. We’re truly sorry to hear about your disappointment and understand how frustrating this experience must have been. At Moderny, we strive to provide our customers with carefully curated, quality products and an exceptional shopping experience. Your concerns are taken very seriously, and we’d love the opportunity to address them.
To better assist you, please reach out to our customer service team so we can look into this matter further. Transparency and customer trust are extremely important to us, and we’re committed to making things right. Thank you for bringing this to our attention—we appreciate the chance to improve.
Reply from Moderny
Thank you for your kind words and for sharing your positive experience with us! We're delighted to hear that you found our service helpful and that it met your expectations. Providing exceptional service is our top priority, and it's wonderful to know that our efforts resonated with you. Your satisfaction motivates us to keep improving and delivering the best to our valued customers like you.
We're equally thrilled that you’re happy with the quality of our products. We take great care in ensuring that everything we offer meets the highest standards, and it’s rewarding to know that our dedication is appreciated. If there’s anything else we can do for you or if you have any further feedback, please don’t hesitate to reach out. We're always here to assist you!
Slow delivery & Expensive
Ordered a couple of useful looking space saving gadgets. Took forever to get here (11 days) and very similar products since found elsewhere much cheaper, and I dare say quicker. My own fault really but check alternatives before buying and don't order if in any hurry. Oh, and the Trouser space saving hanger takes up almost as much room when it's loaded vertically as it would do horizontally with normal hangers. Space saving of about 2cm.
15 November 2024
Unprompted review
Reply from Moderny
Thank you for sharing your detailed feedback. We're sorry to hear that your experience didn't fully meet your expectations. We understand that the delivery time was longer than anticipated, and we are continuously working to improve our shipping processes to ensure faster delivery times. We also regret that the product didn’t offer the space-saving benefit you were looking for. Your observations are invaluable and help us refine both our product selection and descriptions.
Should you have further concerns or wish to explore alternative solutions with us, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re here to help.
These people are the WORST!
These people are the WORST!
I ordered a product from them. It never arrived. I reached out to customer support. They made up a story saying I had signed for this package. I asked for proof. They did not give any. No refund. No reshipment of product. I’m just SOL. Incredibly frustrating. Not a trustworthy vendor. Incredibly poor customer service.
25 November 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the frustration and disappointment you’ve experienced with your recent order. Your trust is important to us, and we deeply regret that this situation has left you feeling dissatisfied. Please know that we take concerns like yours very seriously, and it’s never our intention to leave a customer without a resolution.
We would like to investigate this matter further to ensure clarity and find a way to make this right. Please reach out to our customer service team at Hello@moderny.co with any additional details or concerns you may have. We are committed to providing you with the support you deserve and addressing this issue to your satisfaction.
Ordered the stain glass book…
Ordered the stain glass book lamp.......it's plastic , poorly painted, and quite pathetic!!
A 2 year old has better painting skills....DO NOT ORDER
24 November 2024
Unprompted review
Reply from Moderny
Thank you for taking the time to share your feedback about your recent purchase. We’re truly sorry to hear that the stained glass book lamp did not meet your expectations. Your experience is important to us, and we deeply regret that the product’s quality fell short of what you anticipated.
We aim to provide items that bring joy and satisfaction, so it’s disheartening to know that this wasn’t the case for you. We’d appreciate the chance to address your concerns and work toward a resolution. Please reach out to our customer service team at Hello@moderny.co, and we’ll do our best to assist you. Your feedback is valuable to us, and we’ll use it to ensure improvements in our products and services moving forward.
Scam site???
The pillows I ordered weren’t the right colour. Said they weren’t responsible for colour differences due to computer screen. So they weren’t returnable.,,a computer response. I didn’t even take them out of the bag.So I have to suck up the charges while they keep my money…sweet deal for them. I have never had an issue returning an item on a website before.
I would definitely not recommend this site!
22 November 2024
Unprompted review
Reply from Moderny
Thank you for sharing your feedback with us. We sincerely apologize for any disappointment you experienced with your recent order. We understand how important it is for the items you purchase to meet your expectations, and we're sorry to hear that the color of the pillows did not align with what you had hoped for. While color variations can sometimes occur due to screen displays, we recognize how frustrating this situation must be, especially since you haven’t even opened the packaging.
We strive to make things right for our customers whenever possible, and we’d love the opportunity to look into this further. Please reach out to our customer service team at Hello@moderny.co so we can explore potential resolutions and find the best way to assist you. Your satisfaction is important to us, and we truly value your feedback as it helps us improve our service and your shopping experience.
Shipping time not too bad at all
Shipping time not too bad at all. Beautiful ornaments, well made and very safely packed…
18 November 2024
Unprompted review
Reply from Moderny
Thank you so much for your feedback! We’re thrilled to hear that your ornaments arrived safely and that you’re pleased with their quality. Ensuring our items are beautifully crafted and carefully packed is a top priority, so it’s wonderful to know we hit the mark for you.
We’re also glad the shipping time met your expectations. If there’s anything else we can assist you with or if you need help with future orders, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!
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