Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purch... See more
Company replied
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See what reviewers are saying
Cannot fault this company. Everything is to a extremely high standard with a show stopping ' wow ' look.
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would hig... See more
Company replied
Honestly the best customer service you will get! Massive life savers at the London international this year when my older horse decided he was young again and we needed a last minute calmer! Also am... See more
Company replied
Company details
- #18 of 22 best companies in Equestrian Shop
Contact info
United Kingdom
- 07710550438
- info@showponyprep.com
- www.showponyprep.com
4.3
Excellent
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Showponyprep
Thank you so much for being an awesome customer!
We appreciate you all so so much
Karlie xx
Amazing service and products
Amazing service and products . Fabulous shop and very helpful .
16 August 2023
Reply from Showponyprep
Thank you so much for your wonderful review Christina xxx
Sizing too small
Sizes were way off, my daughter was so looking forward to having her shirt for the Royal but when it arrived it could nearly fit a doll. Very disappointed after a long wait for it.
On a positive note : it is a beautiful shirt
6 August 2023
Reply from Showponyprep
Hi Danielle,
Im super sad to read this review as you are absolutely right, the Navy Show shirts (from our Initial batch) had an issue with sizing and in turn i had to amend the size charts and advise as many customers as we could to try and remediate the issue.
What i would love to do for you is fix this issue so your daughter can still shine in SHOWPONYPREP. We have a new batch of Champagne show shirts available in stock. I will email you now with a discount code so you can get 50% off your order and that way you can still sell the small one you have and get another one without making a loss. If you could email me on Info@showponyprep.com with the size your daughter usually wears and the colour bib she would like and i will sort for you this week as a priority.
Look forward to hearing from you and sorting it out for you
Karlie xx
Very happy with products,
Very happy with products, shirts are small fitting but overall very good.
4 August 2023
Reply from Showponyprep
Hi Mary, you are absolutely right, our first batch of shirts were small in size however we have now corrected this and all shirts are now superb sizing.
Over the next few months we will be making new designs and also new colours for our customers to love and enjoy in 2024. We have also made tonnes of improvements to the original shirt to make sure our customers feedback is fully incorporated.
Thank you for your wonderful review.
Karlie xx
Fabulous range of products the brow…
Fabulous range of products the brow bands are amazing and the zip ties are perfect with so many colours to chose from
10 August 2023
Unprompted review
Reply from Showponyprep
Hi Jayne
Thank you so much for your wonderful review. We are always improving our range and adding new items to please our customers and are trying to constantly innovate to maintain our status as the Leading Showing Brand.
Thanks for being an SPP supporter - we appreciate you so so much
Karlie xx
Reply from Showponyprep
Hi Emma,
So sorry for your delay, we have been in the road at the Royal International horse show and also at Equifest so I’ve had to hand make your plaits in between serving customers as we sold out and I didn’t want to let you down. The bit i missed was to keep you informed so I am very sorry I haven’t emailed you to let you know. They are on their way to you now and should arrive imminently.
Sorry again
Karlie xx
Excellent service.
15 September 2022
Unprompted review
Reply from Showponyprep
Thank you Emma for your wonderful review
We truly appreciate our customers' support with our family business
Karlie xx
Amazing service and a huge range of…
Amazing service and a huge range of products for all your showing needs. Lovely family run business.
28 July 2023
Reply from Showponyprep
Thank you Catherine for your wonderful review
We truly appreciate our customers' support with our family business
Karlie xx
I ordered my item over a week ago still…
I ordered my item over a week ago still not delivered and unable to track it from my tracking number. No communication and I will be in contact this week if it’s not delivered 😔
27 July 2023
Reply from Showponyprep
Hi Claire
Your girth order came in on the 28th July which was whilst we were trading at the royal international and we were out of stock in the size you ordered so it was a pre order. The new girth stock arrived on Friday last week and was dispatched on Saturday. It should be with you in the next few days.
Apologies re the limited communication but it’s been a tough week with being flooded and losing a lot of stock - we usually pride ourselves in the customer service but the last two weeks has been extremely tough with it being just me and my hubby running the business whilst on the road at events around the country.
Many thanks
Karlie xx
I have not received my order and…
I have not received my order and contacted twice to ask for more information
24 July 2023
Reply from Showponyprep
Hi Gemma
We have replied on both occasions to you. Your order was made whilst we were on the road with the trade stand at the Royal International Horse Show and then straight onto Equifest. Whilst on the road we do experience delays in dispatching goods and we can never promise speedy service as we are managing the trade stand between opening hours and then trying to pack and post twice a week when not working. I have just checked again and your shoes purchased have all been dispatched and will be arriving with you in the next few days. If you haven't received them by the end of the week then just call me on 07710550438 and i will of course investigate further.
Many thanks
Karlie
Showset
I bought a beautiful showset with browband for the horsed and, necktie etc.
Fantastic quality and service.
Much love from Denmark.
5 April 2023
Unprompted review
Reply from Showponyprep
Hi Elisabeth
Thank you so much for sharing the love for our products over in Denmark. Your pictures are fabulous and we love your choice of pink!
Looking forward to following your successes.
Karlie x
not received all i ordered paid for.
1 July 2023
Reply from Showponyprep
Hi sue, I’ve just checked and your order was made on the 2nd July (whilst we were on our annual leave) and then we dispatched the day we returned to the U.K. by special delivery and tracking number SE239458659GB is showing on the system as being signed for on the 7th (signed for by cambell.
Can you be kind enough to email me on Info@showponyprep.com so I can work out why the above review has been left?
Many thanks
Karlie x
Haven’t tried yet as they arrived after…
Haven’t tried yet as they arrived after our show . Took around a week to arrive and I paid for 1st class .
27 June 2023
Reply from Showponyprep
Hi Joanne
So sorry for the delay in getting your SSHH plugs out to you, i will investigate what caused the delay as we are usually turning around orders in a matter of 24 hours and we failed that SLA on your order.
We hops next time you order with us we can impress you with a quick delivery.
Karlie xx
still havent received item as you were…
still havent received item as you were on holiday but still took payment!
25 June 2023
Reply from Showponyprep
Hi Jo,
We had tried to make it very clear we were on holiday ( we only have one week away as a family per year) and we placed information about the annual leave all over social media and across every page of the website in red flashing writing it also said the dates we were closed and the date in which orders will be dispatched.
You then progressed to complain as the first set of number clips didn't arrive so i sent another two sets out and still we recvd another complaint as you wanted a free pair also. Your order ended up leaving us out of pocket as we tried our best to please you and rectify the issue resulting in 4 sets of clips being dispatched (worth £20 when you spent £10 plus two lots of postage)
Reply from Showponyprep
Thank you Leanne as always for being an incredible customer xx
5* will definitely be using you again!
Lovely to deal with. My tie, scrunchie and crop that I have received are really nice, high quality items. Looking forward to receiving my shirts soon too. Please to buy from so will definitely be using you again. Thanks
30 May 2023
Reply from Showponyprep
Hi Hannah, so glad you love your items. We are also sorting out your query on the shirts you have ordered and will be in touch before the end of today xx
I ordered a fantasticly beautiful show…
I ordered a fantasticly beautiful show brow band , which was to small, got in touch straight away, asked to send back one thing and she’ll replace, the quality is fantastic
28 May 2023
Reply from Showponyprep
Glad you had a great experience Sarah xxx
Fantastic service supper fast postage
20 May 2023
Reply from Showponyprep
Thanks so much for your wonderful review xx
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