I made an error when booking tickets for myself and a friend. Although tickets should be non refundable or transferable, the agent worked with the theatre on my behalf and made the necessary changes... See more
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See what reviewers are saying
Overall good experience with the whole booking process. The only improvement would be that you have some flexibility to change your tickets e.g. within 24 hours and at least 7 days before show - just... See more
Made a genuine mistake in booking for the same day, different month. Rang immediately and was told usually it's no change or refund policy, but followed their instructions and thankfully managed to... See more
I would like to say thank you to the staffs - Cameron Lund and especially of Michelle Dunn. Because of their helps for my careless, my friend and I could watch the unforgettable show - The Phantom of... See more
Company details
Information provided by various external sources
Over 25 years selling West End Tickets Voted #1 for customer service Approved STAR member Up to 70% discount Secure online booking Live ticket availability
Contact info
Enterprise House, 1-2 Hatfields, , SE1 9PG, London
- +44(0) 20 3567 0620
- info@showsinlondon.co.uk
- www.showsinlondon.co.uk
4.6
Excellent
721 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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FANTASTIC STAFF
Dear Shows in London
I am writing to compliment your organization with regards to the kind, supportive and helpful staff you have working for your organization. I had to change my bookings and dealt with two members of your staff, Gaelle and Henna. Both of these staff were extremely helpful and very pleasant to deal with. It makes such a difference to deal with people who are supportive and helpful when you most need it.
I would like to express my thanks and gratitude to both Gaelle and Henna for their help and advice today
Kind Regards
Marcella Horrigan-Kelly
27 June 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Marcella, thank you for your kind feedback. We do our best to help our customers and we are very touched that you appreciate our service. We hope you enjoy the show and look forward to helping you with your next booking!
Reply from ShowsinLondon.co.uk
Dear Marissa, thank you for your lovely feedback. Happy to hear that a great experience! We look forward to assisting you with your next theatre outing.
Brilliant service
Very helpful and tickets all booked and delivered promptly, at a great price. Thankyou!
27 June 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Nicola, thank you for the positive feedback. We always aim to offer the best customer service so I'm very glad our telephone booking team were able to help. We hope you enjoy the show and we look forward to assisting you with your next theatre outing.
Good prices easy booking
I had great experience with the website. Found the best available price which was cheaper than on other website. It also give me an option to choose the seats, unlike some websites where the seating is allocated automatically and not even shown. The tickets arrived within couple days by post. Very satisfied.
26 June 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Ms Pohlova, thank you for your positive feedback. We work hard to make the website as user friendly as possible so I'm very pleased you were happy with the booking process. We hope you enjoyed the show and look forward to assisting you with your next theatre outing!
Jersey Boys
Over all the service good but could not choice seat, require circle got stalls so paid an upgrade of £10 made the ticket very expensive. Show good, service good, seat good that I chose.
25 June 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Anne, thank you for your feedback. All best available seats are allocated to you after purchase as explain on the website. Our booking team will be pleased to assist you for your next theatre outing.
Reply from ShowsinLondon.co.uk
Dear Mrs Amster, Thank you for your feedback. We are glad you enjoyed the show and we look forward to assisting you with your next theatre booking.
Very straightforward booking system
simple, east to use booking system, tickets waiting at box office. Zero problems.
23 June 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Mr Young, thank you for the positive feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We hope you -enjoyed the show and look forward to assisting you with your next booking.
Overpriced
The tickets are sold at a higher cost than face value which means that with a voucher I end up paying the same amount as I would have done from the box office which I find very annoying and pointless.
23 June 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Emily, Thank you for your feedback. As a Ticket Agency, the face value is the price that we pay to the venue, and when no offer prices are available we charge a booking fee to cover both our costs of sale and as a charge for the service provided. In this case the booking fee was £4.25 for the ticket. We do offer exciting various monthly show deals throughout the year without a booking fee, so please feel free to call us and our booking team will be of assistance. We hope you enjoyed the show.
efficient and very helpful when I needed to alter my reservation
Thankyou for your help
21 June 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Mrs Lancaster, Thank you for your feedback. We always aim to offer the best customer service and glad our telephone booking team were able to help. We hope you enjoy the show and we look forward assisting you with your next theatre outing..
insurance
I was taken ill on Sunday. We rang the ticket suppliers. We had taken out Insurance. The upshot is that I need a Drs note (£25). Before that you need an appointment - no chance this week. I saw a nurse practitioner
I was prescribed antibiotics. She does not issue Doctors notes (Obviously). Other Avenue - pay £30 to book again. (A fine for being ill). So pray tell, what use was the extra premium for the Insurance. My husband is in conversation with someone from the company Harriet Odei, so we shall see. Will I ever book with them again.? Bit of a clue in the above do you think?
21 June 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Miss Vas, Thank you for your lovely feedback. We always aim to provide a simple and efficient booking process and we are happy to hear you are happy with our service. We hope you enjoyed the show and we look forward to assisting you with your next theatre outing.
Reply from ShowsinLondon.co.uk
Dear Trevor, Thank you for your lovely feedback. We always aim to offer the best customer service and we are glad to hear our telephone booking team were helpful. We hope you enjoy the show.
Reply from ShowsinLondon.co.uk
Dear Georgina, thank you for the lovely feedback. We always aim to offer the best customer service so I'm very glad our team were able to help you. We hope you enjoy the show and look forward to assisting you with your next theatre booking.
Reply from ShowsinLondon.co.uk
Dear Frank, thank you for your lovely feedback. Happy to hear that a great experience with us! We hope you enjoyed the show and look forward to assisting you with your next booking.
Booking Experience
Straightforward - no problems. Tickets arrived in good time.
20 June 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Anne, thank you for the positive feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We hope you enjoy the show and look forward to assisting you with your next booking.
Poor facilities
The shows were great however the seating was so uncomfortable it made the experience most unenjoyable.
I am 6ft 2in tall and can not fit into the seats with no leg room and was cramped in and very uncomfortable. I would not attend another show for this reason.
20 June 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Peter, thanks for your feedback. We were hoping to hear about the experience you had booking your tickets on our website. Hopefully, you feel that we deserve more than 2 stars? If you have any specific comments about the show itself (Mamma Mia) or the seats, please, send those to us separately and we would be happy to pass that along to the producer. Thank you very much!
Theatre and meal
Very helpful, all questions answered promptly. Both in email and on the phone. Will use this service again.
19 June 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Sylvia, thank you for the positive feedback. We always aim to offer the best customer service so I'm very glad our telephone booking team were able to help. We hope you enjoyed the show and we look forward to assisting you with your next theatre outing.
Amazing!
Took my daughter to London for the weekend and decided for an extra treat to book tickets to see Kinky Boots with a pre show meal. Booked, paid, tickets to be picked up at the box office, confirmation email, with everything on it. So easy and cheap too! Would definitely do this again! My daughter loved it, everything went as planned and the show was amazing!
17 June 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Karena, thank you for the kind feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We look forward to assisting you with your next booking.
Reply from ShowsinLondon.co.uk
Dear Brian, thank you for your lovely feedback. Happy to hear that a great experience with us! We hope you enjoyed the show and look forward to assisting you with your next booking.
Easy
Making the booking via the phone was lot easier than going on line.
16 June 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Anthony, thank you for the positive feedback. We're so glad you were pleased with the service and we look forward to assisting you with your next theatre booking. Enjoy the show!
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