Banner for Shred-it

Shred-it Reviews 

2,017
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff who provide prompt support and guide them smoothly through the entire document collection process. People note that company representatives are extremely polite, efficient, and always ready to quickly resolve scheduling queries with total ease. Some reviewers were not happy with the communication regarding collection dates and experienced frustrating delays when trying to arrange services. A few customers mentioned having to chase the support team multiple times or faced difficulties when trying to get timely status updates. Others felt that management lacked flexibility when handling specific account issues.

What people talk about most

Service

People report positive experiences with service, highlighting efficient collections and helpful staff... See more

Staff

Consumers find staff to be positive, helpful, and professional across various interactions. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that representatives are... See more

Response time

Reviewers express high satisfaction regarding the prompt response times and efficient handling of their... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that support agents and representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a huge amount of shredding to be done and Adam was very helpful and accomodated our specific requests. We have also booked subsequent collections and will use again They are able to shred docu... See more

Company replied

Rated 5 out of 5 stars

What made by experience excellent was David's response to my request. Having had Shreddit fail miserably to do a scheduled pick up on 26th January between 08.00 and 12.00 noon, it had been reschedule... See more

Company replied

Rated 5 out of 5 stars

Only needing a small one off disposal, I telephoned for a quick chat. The lovely lady I spoke to, talked me through my options after finding out my needs. She then sent me big bags in the post to use... See more

Company replied

Rated 5 out of 5 stars

Rang ahead of a prior collection that was due, regarding the amount of collections bags we had & needing more. Explained the situation to Louise Preston & she was extremely helpful. She checked with... See more

Company replied


Company details

  1. Shredding Service
  2. Business-to-Business service

About Shred-it

Written by the company

About Shred-it

Shred-it helps organisations maintain the security and integrity of private and confidential information through document shredding and recycling, hard drive destruction and workplace privacy policies. As one of the largest document destruction providers in the world, Shred-it is working to shape a healthier and safer world for everyone, everywhere, every day through safe, responsible and sustainable services and products.

Why Shred-it

35+ Years of Experience
450K+ Locations Serviced Worldwide
20+ Years i-SIGMA Certified
One-time shredding services Regular shredding services HDD & e-Media destruction Free security survey Sustainable services Contact us

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,017)

283 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stefano Spinosa

Stefano was fabulous, contacted operations to try and resolve the problem. Also kept me updated during the incident. Managed to resolve on site but was reassured that the matter would be dealt with at the earliest opportunity. Great service - much appreciated

18 June 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Kathryn,

Thank you for your feedback, I'm glad to hear that Stefano was able to assist you today and that he kept you in the loop with the background work he was doing, I will make sure this feedback is passed on.

Kind Regards
Ellie

Rated 5 out of 5 stars

Helpful team quick and efficient service

Helpful team when called to book and gave advice on the service they could offer which helped me assess my needs.
Booking was easy and convenient and was informed an hour before expected to arrive at my home to shred on my premises.
Very quick and efficient. I would highly recommend this company for ease of use and peace of mind that documents are destroyed efficiently.
Well.done everyone!

22 May 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Carmen,

Thank you for the feedback, I'm glad to hear that we were able to give you the service best suited to you and the service itself went smoothly.

Kind regards
Ellie.

Rated 5 out of 5 stars

Very helpful service

Very helpful service. Louise Preston dealt with my request i would recommend.

15 June 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Lisa,

Thank you for your feedback, I'm glad to hear that Louise was able to deal with your request, I will ensure this feedback is passed on.

Kind Regards,
Ellie

Rated 5 out of 5 stars

Very impressive service

Excellent service from start to finish. Very efficient admin; simple pricing; the bags were delivered and collected on time. Friendly, caring service throughout at a competitive price. Highly recommended!

11 June 2026
Unprompted review
Shred-it logo

Reply from Shred-it

God Morning Simon,

Thank you for the feedback, I'm gad to hear that you had a positive experience using our services from the start to the very end.

Kind regards,
Ellie

Rated 5 out of 5 stars

We received 15 bags from you.

We received 15 bags from you.
We took several months o fill maybe 13 of these bags and not once has anyone rung here asking when they can pick them up which I think is great. No pressure to get the job done and when we had completed our purge in the office, you arranged a pick up and were here on time.
Brilliant experience and your patience was much appreciated Thank you

5 June 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Christine,

Thank you for your feedback, I'm glad to hear that our sales team left a good impression on you and that the service took place as planned, I will ensure this feedback is passed on.

Kind Regards,
Ellie.

Rated 3 out of 5 stars

No good internal communication…

Booking was fine and after booking I asked to reduce the collection to between 1pm and 5pm. Then at 12 the driver phoned to say he was outside and needed to leave. I called the office and they arranged for him to come back later but I could have done without the hassel

5 June 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Jane,

Thank you for your feedback, I have requested more information from you so I can ensure the feedback is passed to the relevant teams.

Kind Regards.
Ellie

Rated 5 out of 5 stars

Appt was booked for collection of bags…

Appt was booked for collection of bags to be shredded. All collected quickly and removed as arranged. Excellent service as always.

4 June 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Ian,

Thank you for your feedback, I'm glad to hear that you have had a positive experience using our services.

Kind regards.
Ellie

Rated 5 out of 5 stars

Excellent Prompt Service

We have used Shred-it twice this year already. Firstly 120 boxes onsite shredding and then 19 boxes and 2 recycles sacks.
The staff both times are happy and helpful.
Office team were great and paperwork precise.

9 June 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Morning Angela,

Thank you for your feedback, I'm glad to hear our teams were helpful in getting your services completed smoothly, I will ensure this feedback is passed on.

Kind regards,
Ellie

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, efficient quotation and booking. Fulfilled booked service on time and efficiently.

9 June 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Karen,

Thank you for your feedback, I'm glad to hear that you had a positive experience whilst booking your service on and that the service itself went smoothly.

Kind Regards,
Ellie

Rated 5 out of 5 stars

Stefano was really helpful throughout

Stefano was really helpful throughout, dealing with my queries quickly and effectively. Even though he wasn't able to personally deal with all of the queries, Stefano made sure to direct them to the right team and to call me back to confirm what he'd done and the next steps to expect.

5 June 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Becky,

Thank you for your feedback, I'm pleased to hear that Stefano was helpful in resolving your query and provided great communication throughout.

Kind regards,
Ellie

Rated 5 out of 5 stars

Shred It know their business

I contacted Shred It as their website looked a good fit for what we wanted, which was file and drive destruction. Having called and spoken to Dean Newton he explained how it all would work, costs and service. We discovered more drives to shred and he returned with quotes for these. All in all it was a great experience. Even the person who collected was pleasant and helpful. We were kept informed when it all would happen and the follow up could not have been better. We will use Shred It again.

1 June 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Richard,

Thank you for your feedback, I'm glad to hear that you had a positive experience with our services and that Dean was helpful with getting your service booked on, I will ensure the feedback is passed on.

Kind Regards,
Ellie.

Rated 5 out of 5 stars

Shred-it to the rescue

Shred-it was an absolute god send when it come to shredding all our unwanted paper work going back 5 years.
Very professional and very helpful on the phone

2 June 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Debbie,

Thank you for your feedback, I'm glad to hear that our services were valuable and our teams were helpful.

Kind Regards
Ellie

Rated 5 out of 5 stars

A very courteous and helpful experience

A very helpful, courteous experience this morning. My problem was listened to, and a solution found.

There was a problem in that the confirmation email detailing the date of our shred it purge came from an address that was not recognised as Shred it, and therefore missed.

However, it is now resolved with compassion and empathy. Thank you

5 June 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon John,

Thank you for leaving your feedback, I'm glad to hear that your query was listened to and resolved, I will make sure this feedback is passed on to Stefano.

Kind Regards,
Ellie.

Rated 3 out of 5 stars

I had to chase them 3 times by phone &…

I had to chase them 3 times by phone & email for a collection date. I paid up front & It took 3 weeks to have
archive files collected. So please be patient as different teams do different jobs within company.

7 May 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon,

Thank you for your feedback, I have sent a request for further information from you to ensure this feedback is passed onto the correct teams.

Kind Regards,
Ellie

Rated 5 out of 5 stars

Great customer service

Nehem was very helpful and supported to resolve my queries. top notch customer service.

13 May 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Matthew,

Thank you for the email, I'm glad to hear that you were able to get your query resolved.

Kind regards,
Ellie

Rated 5 out of 5 stars

Excellent prompt service!!

28 May 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Mike,

Thank you for the email, I'm glad to hear that you have had a positive experience with our services.

Kind regards,
Ellie

Rated 5 out of 5 stars

Will use again and recommend to others.

Very competitive price and easy to set up a collection.

20 May 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Mark,

Thank you for your feedback, I'm happy to hear that you were able to discuss and arrange a collection with us.

Kind Regards.
Ellie.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look