The whole process was amazing! The first rep was patient and understanding with brilliant advice and guidance once he'd assessed our needs for our daughter’s large bedroom window. We chose medium size... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great local company Kept up to date with delivery and installation Wished we had shutters done years ago They have made such a difference to temperature in all three rooms Simple to adjust louv... See more
Company replied
Both the initial visit and the subsequent survey were conducted by helpful and efficient individuals. The installation took place 16 weeks later as planned , and the fitter was professional and effici... See more
Company replied
Fantastic company with a great ethos. Excellent advice on Shutter types and lovely people. Lots of communication from day one and perfect time keeping. Final fitting was timely and with a lovely you... See more
Company replied
Company details
Written by the company
ShuttersUp is a leading UK specialist in premium window shutters, built on 20 years of experience delivering exceptional craftsmanship and service. Founded by Ross and Ashley, the business was created with a clear vision: to become the UK's most loved service. Providing exceptional products and service that surprise and delight our customers. Our industry-leading 15-year warranty, offers long-term peace of mind and confidence in the quality of our shutters and workmanship. Every product we supply is made from premium materials and precisely fitted to enhance both the style and functionality of each home. The ShuttersUp team are highly trained and share the strong service ethic and commitment to going above and beyond for customers. From initial consultation through to installation and aftercare, every detail is handled with care and professionalism. Our dedication to excellence is consistently recognised through outstanding customer reviews, highlighting our reliability, attention to detail, and friendly approach. At ShuttersUp, quality, integrity, and customer satisfaction are at the heart of everything we do — making us the trusted choice for homeowners who want premium shutters installed by experts who truly care.
Contact info
12 Red Lodge Road, BR4 0EL, West Wickham, United Kingdom
- 020 8776 1484
- customerservices@shuttersup.co.uk
- www.shuttersup.co.uk
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
Amazing customer service from the whole team. Gorgeous shutters that have transformed the space and exceeded my expectations. As a customer we felt listened to and not at all pushed into anything. Would highly recommend Shutter Up.
21 September 2025
Unprompted review
Reply from ShuttersUp
Hi Keeley,
Thank you for choosing ShuttersUp to install your shutters! We're thrilled to hear that you're loving your new shutters and that the transformation exceeded your expectations. It’s especially great to know you felt listened to and supported throughout the process — that’s exactly the experience we aim to provide. We truly appreciate your recommendation and kind words about the team!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Really pleased!
Really pleased with our Shutters from ShuttersUp and the whole experience has been faultless. Great communication, helpful advice, delivered on time and shutter quality is amazing. Would highly recommend.
18 September 2025
Unprompted review
Reply from ShuttersUp
Hi SJ,
Thank you for choosing ShuttersUp to install your shutters! We're so glad to hear you're really pleased with your shutters and that the whole experience was smooth from start to finish. It's great to know our communication, advice, and product quality all met your expectations. We truly appreciate your recommendation!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Perfect shutters for our new kitchen
We absolutely adore our new shutters in the kitchen.
Several people have commented on how lovely they look and are impressed with the fit and finish.
ShuttersUp were very professional, skilled and courteous and we could not fault the service we received from them.
We highly recommend them.
21 July 2025
Unprompted review
Reply from ShuttersUp
Hi Bob,
Thank you for choosing ShuttersUp to install your shutters! We're delighted to hear that you adore your new kitchen shutters — and it’s always a bonus when others notice too! It means a lot to know you were happy with the professionalism and service from the team. Your recommendation is truly appreciated!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Outstanding customer service and it was…
Outstanding customer service and it was pleasant to deal with everyone involved at each stage of the process from getting a quote to installation. My under stairs storage looks very slick. I've spent some time looking for the best vendor and I think I've made the best choice.
6 August 2025
Unprompted review
Reply from ShuttersUp
Hi Art,
Thank you for choosing ShuttersUp to install your shutters! We're thrilled to hear that you had a positive experience at every stage of the process, and that you're pleased with how your under-stairs storage turned out. It’s great to know you felt confident in choosing us — that truly means a lot. Enjoy your new space!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Dealing with ShuttersUp was very easy…
Dealing with ShuttersUp was very easy from the initial visit by the salesman to the installation. Attached are some photos from the outcome.
28 August 2025
Unprompted review
Reply from ShuttersUp
Hi Joyce,
Thank you for choosing ShuttersUp to install your shutters! We're so pleased to hear that the whole process, from the first visit to installation, was smooth and easy for you. We hope you enjoy your new shutters for years to come!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Will be using again - highly recommended
From the first phone call to enquire through to installation I have received high quality of customer service.
The shutters themselves are absolutely fantastic, great quality. Thank you Shutters Up
5 September 2025
Unprompted review
Reply from ShuttersUp
Hi Claire,
Thank you for choosing ShuttersUp to install your shutters! Thank you so much for your kind words! We're thrilled to hear you experienced high-quality customer service throughout the entire process. It’s wonderful to know you’re happy with the shutters and their quality.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Very Good
All the reps from Shuttersup were friendl and helpful. The quality and fitting of the shutters is very good & the price was vety competive.If i had have one small complaint,it would be length of time between order to instalation. 16 weeks is very a very long time
3 September 2025
Unprompted review
Reply from ShuttersUp
Hello,
Thank you for choosing ShuttersUp to install your shutters! We appreciate your honest feedback and kind words about our team and the quality of your shutters. We’re glad to hear you found our service friendly and the pricing competitive. We apologise for the longer wait time between order and installation — we appreciate your patience and are mindful that the lead time is a while, but we hope it was worth the wait!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Beautiful shutters
Excellent service from the initial consultation, measuring and installation. Although the delivery was a little later than originally anticipated the quality of the shutters and overall service was exceptional. I'd highly recommend ShuttersUp!
3 September 2025
Unprompted review
Reply from ShuttersUp
Hi Rob,
Thank you for choosing ShuttersUp to install your shutters! We’re pleased to hear you were happy with our consultation, measuring, and installation services. We apologise for the slight delay in delivery and appreciate your understanding. It means a lot to us that you’d highly recommend ShuttersUp!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Great end to end service
Great service from initial consultation with Jessica to the final fit being done by Tom. Really great looking shutters and high quality too. Very little disruption on the day of the install and work areas left clean and tidy with all rubbish removed.
4 September 2025
Unprompted review
Reply from ShuttersUp
Hi Lorraine,
Thank you for choosing ShuttersUp to install your shutters! We're delighted to hear that Jessica and Tom provided excellent service from start to finish. It’s great to know you’re happy with the quality of your shutters and that the installation was smooth and tidy. We really appreciate you taking the time to share your experience!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Lovely guy Gary did great job putting…
Lovely guy Gary did great job putting up the shutters! They look lovely and highly recommend! No hidden charges! U need to b patient once u put your order in as can take 3/4 months! I have now decided to do more windows with same company and probably do more again after that! Started off with three front windows to see if I was happy and I am 100%
8 September 2025
Unprompted review
Reply from ShuttersUp
Hi Marie,
Thank you for choosing ShuttersUp to install your shutters! We’re thrilled to hear that Gary did a great job and that you love your new shutters. We really appreciate your patience with the wait time and are delighted that you’ve decided to trust us with more windows. Your 100% satisfaction means the world to us, and we look forward to working with you again!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Seamless
The process was seamless from start to finish. Would highly recommend this professional outfit.
26 August 2025
Unprompted review
Reply from ShuttersUp
Hi Patrick,
Thank you for choosing ShuttersUp to install your shutters! We're glad to hear the process was seamless for you. We truly appreciate your recommendation and hope you enjoy your shutters for years to come.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent Service
Excellent customer services experience from the whole team, a special mention for Chris the design consultant and Tom the fitter - great communication from the rest of the team including Chloe. We love our shutters which are very well made and we definately recommend Shutters Up
2 September 2025
Unprompted review
Reply from ShuttersUp
Hi Steve,
Thank you for choosing ShuttersUp to install your shutters! We're delighted to hear you had such a positive experience with our whole team. A special thank you for mentioning Chris, Tom, and Chloe — we'll be sure to pass your lovely feedback on to them.
We’re so pleased that you love your new shutters and really appreciate your recommendation.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Get service from the first contact made…
Get service from the first contact made with ShuttersUp.. very pleased with the quality and finish of the shutters and now looking to place an order to have the rest of our windows done.. 💯 recommended
15 August 2025
Unprompted review
Reply from ShuttersUp
Hi Marion,
Thank you for choosing ShuttersUp to install your shutters! We're thrilled to hear that you’re pleased with both the service and the quality of your shutters. It’s always great to know when our customers are happy enough to come back for more — we really appreciate your trust and recommendation!
We look forward to helping you with the rest of your windows soon!
- The ShuttersUp Team
The shutter fitter was friendly and…
The shutter fitter was friendly and professional. My experience with this company has been very positive and efficient.
I would recommend this company
18 August 2025
Unprompted review
Reply from ShuttersUp
Hello,
Thank you for choosing ShuttersUp to install your shutters! We're so pleased to hear that you had a positive and efficient experience with us. It's great to know our fitter made a friendly and professional impression — we’ll be sure to pass that along.
We really appreciate your recommendation and hope you enjoy your shutters for many years to come!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Amazing company from start to finish
Amazing company from start to finish, great communication from all involved with purchasing our shutters. The finish and quality of the shutters is incredible.
6 August 2025
Unprompted review
Reply from ShuttersUp
Hi Poppy,
Thank you for choosing ShuttersUp to install your shutters! We're so glad to hear you had a smooth and positive experience from start to finish. Great communication and high-quality results are exactly what we aim for, so it's wonderful to know we delivered on both.
We really appreciate your kind words and support — enjoy your new shutters!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
I cannot fault anything with shutters…
I cannot fault anything with shutters up, from first visit with David, from communication with Tracy, to installation from Harvey. He has done an amazing job installing them and the quality is fantastic, I cannot recommend this company enough!
19 August 2025
Unprompted review
Reply from ShuttersUp
Hi Laurie,
Thank you for choosing ShuttersUp to install your shutters! e’re so pleased to hear that every step of your experience — from David’s first visit, to Tracy’s communication, to Harvey’s expert installation — met your expectations. We’ll be sure to pass on your kind words to the whole team!
It means a lot to us that you’re happy with the quality of the shutters and the service you received. Thank you again for your recommendation and support!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Couldn't speak higher of Shutters Up
Couldn't speak higher of Shutters Up! Each step of the process was organised, well communicated and delivered. We are beyond thrilled with the end result!
13 August 2025
Unprompted review
Reply from ShuttersUp
Hi Ciarah,
Thank you for choosing ShuttersUp to install your shutters! We’re thrilled to hear that you had such a positive experience with us from start to finish. It means a lot to know that our communication and organisation stood out — and we’re even more delighted that you’re loving the end result!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Great from start to finish
Great from start to finish. All very helpful and knowledgeable staff
Very pleased with my shutters.
1 August 2025
Unprompted review
Reply from ShuttersUp
Hi Juli,
Thank you for choosing ShuttersUp to install your shutters! We're delighted to hear that you’re pleased with your shutters and had a great experience with our team. It’s always our goal to provide helpful, knowledgeable service from start to finish.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Full home shutter installation
The whole experience was great from looking at and discussion all the options available, to the measurement, right through to the installation. Very professional team, great product and a great company. I would highly recommend.
11 August 2025
Unprompted review
Reply from ShuttersUp
Hi James,
Thank you for choosing ShuttersUp to install your shutters! We're so glad to hear that you had a great experience from start to finish. Our team takes pride in delivering both quality service and products, so your kind words really mean a lot to us.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent standard of work from Jake
Excellent standard of work from Jake. The shutters were fitted quickly and of a very high standard. We love our new shutters! No complaints whatsoever
8 August 2025
Unprompted review
Reply from ShuttersUp
Hi Nicola,
Thank you for choosing ShuttersUp to install your shutters! We're thrilled to hear that you're happy with your new shutters and the service Jake provided. We'll be sure to pass your lovely feedback on to him. It means a lot to us that you’re so pleased with the quality and installation.
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
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