On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more
Easy pick ups and drop offs right at the hotel. Smaller return shuttle bus on rerun journey and back seats are a little to cramped an uncomfortable and I am not a larger person.
Company details
- Transportation service
- Airport shuttle service
- Bus and coach company
- International Airport
- Minibus taxi service
- Taxi service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
21K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible company
Terrible company. We had delays at passport Control and the driver just left us. We called the company on the number the driver txt us and were told it was ir fault as we were not there one hour after our flight arrival. They just abandoned us and told us there would be no refund. Don’t use them.
21 March 2026
Reply from Shuttle Direct
We sincerely apologize for the experience you had and for any inconvenience caused during your journey. We completely understand your frustration with the delays and the situation at the airport.
We would like to clarify that in cases of flight delays or extended passport control times, any claims related to missed pickups or associated costs must be submitted through your travel insurance, as these circumstances are unfortunately beyond our control.
We truly regret that this caused you stress, and we appreciate your feedback, which helps us improve our communication and procedures for future travelers.
Thank you for sharing your experience.
Excellent communication
Excellent communication, easy to book a transfer.
Thank you Shuttle Direct.
16 March 2026
Helpful staff and great journey to…
Helpful staff and great journey to hotel without any delays.
16 March 2026
I always use this company when visiting…
I always use this company when visiting Tenerife. Always reliable and efficient.
18 March 2026
Excellent helpful driver
Driver was right on time, made sure we got to our destination quickly and safely, made 2 phone calls that we needed and was polite and helpful.
16 March 2026
First time I used SD 2 years ago was…
First time I used SD 2 years ago was catastrophic. No order and hours of waiting time. Since then however I am quite happy. The last 4 times everything has worked excellent. Quick service and shoft waiting times. I will continue to use their service.
15 March 2026
Good service but needs improvement
The drivers were very nice and drove well both to and from the airport. But the number for the responsible driver and company needs to be more clearly displayed when you land outside office hours when no driver is waiting for you. The same applies to the number you can call outside office hours for Shuttle service
15 March 2026
Reply from Shuttle Direct
Thank you for taking the time to share your feedback with us. We truly appreciate your comments and the opportunity to learn from your experience.
Please know that we will use your feedback to help improve our services going forward. Insights like yours are very valuable to us as we continue working to provide a better experience for all of our customers.
Thank you again for your honesty and support.
Very skill driver
Very skill driver. Nice clean van.
Wait time was around 2 hours since the other passengers were late.
10 March 2026
Shuttle Direct always delivers
As ever always on time and very efficient, after running late through the airport due to passport control the driver waited for us and was very understanding and polite, wouldn’t recommend another company, shuttle direct is by far the best
10 March 2026
No taxi waiting on arrival
No taxi waiting on arrival. Went to desk 1 as directed. No one at this desk. Guy at desk 2 took us to another desk. Then sent to Bus. Then sent to office as private transfer. Told to wait outside. Waiting in cold for over 1 hour
Bus passengers LEFT BEFORE OUR PRIVATE TRANSFER ARRIVED. Sent email but no response. Extremely disappointed & expect to be reimbursed for this terrible service
5 March 2026
Reply from Shuttle Direct
We sincerely apologize for the experience you had with our transfer service. We understand how frustrating and inconvenient this must have been, and we are very sorry for the delays and confusion you encountered.
Please be assured that we are looking into this matter with our service supplier and will get back to you as soon as we have an update. Your concerns are being treated with the utmost priority, and we will also review the reimbursement request you mentioned.
Thank you for your patience, and we truly regret the disappointment caused. We will be in touch again as soon as we have more information.
Had to wait an hour at the airport
Had to wait an hour at the airport. No-one could tell us when the coach would depart so we were unable to spend the time in a cafe. The journey took well over two hours despite us being told that it would only take one hour 10 minutes. The return journey was quicker but we arrived at the airport far too early and had to wait a long time for check-in to open. We asked for a later departure from the hotel but were told that it was not possible.
13 March 2026
Reply from Shuttle Direct
Thank you for sharing your feedback regarding your recent transfer. We sincerely apologize for the inconvenience you experienced.
Please note that a shared shuttle transfer was arranged for your journey. As with all shared services, the shuttle may need to follow a longer route to pick up and drop off other passengers, which can sometimes extend travel times. Additionally, departures are scheduled based on all passengers’ arrivals, which unfortunately meant that the coach could not leave immediately and led to the waiting time at the airport. We understand how frustrating it must have been not knowing exactly when the shuttle would depart and not being able to use that time at a café.
Regarding the journey duration, the estimated travel time provided is based on typical conditions, but shared transfers can take longer depending on traffic and additional stops. For the return journey, scheduling is designed to ensure passengers arrive at the airport well in advance of check-in and security procedures, which sometimes means earlier arrivals than desired.
We truly value your feedback, as it helps us improve communication about waiting times and scheduling expectations for future guests. We hope this explanation clarifies the reasons behind the delays, and we sincerely apologize again for any inconvenience caused.
Shuttle Direct do not deliver direct…
Shuttle Direct do not deliver direct transport from airport to hotel and vice versa. My trip on 3rd March from Tenerife South airport to my hotel in Playa de Las Américas took long than it should. I sat in one of the seats and leaned back, nearly falling into the passenger behind where the seat was so worn out. We spent the first part of the trip going around the same roundabout and past the same restaurant three times, in Los Cristianos , before we dropped anybody off. At the second stop, still in Los Cristianos, we had to change coaches and coach driver. Luckily we then went on to Playa de las Americas and I was off the coach after one more stop. Some people were still on the coach.
The journey back was much smoother. The pick-up at the hotel was 15 minutes after the scheduled time, but no problem for me. Plus the pickups going to the airport were much better and faster.
I do expect a shuttle service to have a few or many stops but I don’t expect to have to change coaches or go round in circles looking for a drop off or pick up place.
3 March 2026
Reply from Shuttle Direct
Thank you for taking the time to share your feedback about your transfer on 3 March from Tenerife South Airport to your hotel in Playa de Las Américas.
First of all, please accept our sincere apologies for the inconvenience and frustration you experienced during your arrival transfer. We are very sorry to hear that the journey took longer than expected and that the condition of the seat on the coach was not up to standard. Your comments regarding the worn seat and the route taken around Los Cristianos have been noted.
As a shared shuttle service, transfers may include several stops to drop off or collect other passengers along the route. However, we understand that the route you experienced felt unnecessarily repetitive, and we also appreciate that changing coaches partway through the journey can be inconvenient. Your feedback about this has been passed on to service supplier so they can review the routing and coordination of vehicles in that area.
We are pleased to hear that your return transfer to the airport was smoother and that, despite a short delay at pick-up, the journey was quicker and more straightforward. Nevertheless, this does not change the fact that your arrival experience fell short of expectations, and we are truly sorry for the negative first impression.
Customer feedback like yours is extremely valuable as it helps us identify areas where our service can be improved. Thank you again for bringing this matter to our attention.
Let down by rude passengers!
I'm writing this review on behalf of my friend who i made the booking for. She said the driver was lovely and very helpful, however the trip took approximately 2.5hrs because a number of guests either weren't ready or hadn't turned up for their collection. The coach arrived 10mins early for my friend, but as instructed, we arrived 10mins before the due time so that was fine. What isn't acceptable is people making the coach wait and then not even apologising to the driver or other passengers for delaying their journey, this is just rude. Drivers should leave if guests do not turn up on time so that no one else is impacted. The coach itself was clean, spacious and comfortable.
10 March 2026
Reply from Shuttle Direct
Thank you for taking the time to share this feedback, and please pass on our apologies to your friend for the extended journey time. We're very sorry that the trip took significantly longer than expected due to delays at some of the other collection points.
We're pleased to hear that the driver was helpful and that the coach itself was clean, spacious and comfortable, but we completely understand how frustrating it must have been for your friend to be ready on time and still experience such a delay. We always ask passengers to be ready at the scheduled pick-up time for exactly this reason, as delays at one stop can unfortunately impact the whole journey.
Your comments about waiting times and how this affects other passengers are really valuable, and we'll be sure to pass this feedback on to our operations team as we continually review our procedures to improve the experience for everyone on board.
Thank you again for bringing this to our attention, and we hope we'll have the opportunity to provide your friend with a smoother journey in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.