On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more
Easy pick ups and drop offs right at the hotel. Smaller return shuttle bus on rerun journey and back seats are a little to cramped an uncomfortable and I am not a larger person.
Company details
- Transportation service
- Airport shuttle service
- Bus and coach company
- International Airport
- Minibus taxi service
- Taxi service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Always uses this company and normally a…
Always uses this company and normally a good service . Bit disappointed waiting nearly an hour before leaving the airport
8 March 2026
Everything was absolutely professional!
27 February 2026
Always a good service
I had used this service in the past and nooked mytransfers with them agian in Lanzarote as I found it good value, great service, and their customer service line speak English.
4 March 2026
Brilliant company
Brilliant company , My husband and I have have availed of transfers from shuttle direct for several years now , their drivers are courteous and kind and have always been totally reliable and on time we would not use any other shuttle service .
6 March 2026
I had a paid reservation for a shuttle…
I had a paid reservation for a shuttle for 4 people from Singapore Airport to the Singapore Cruise Center. Upon arrival, the driver was not there holding a sign with my name. We waited for half an hour and all four of us tried to locate him without success. Eventually, we had no choice but to queue and take two taxis to reach our destination. Moreover, the two taxis cost me more than the shuttle I had reserved. Despite this bad experience, Shuttle Direct refused to refund me for the useless reservation that they failed to honor. Mario Orlando
23 February 2026
Unprompted review
Reply from Shuttle Direct
We sincerely apologize for the inconvenience you experienced with your recent shuttle reservation from Singapore Airport to the Singapore Cruise Center. We understand how frustrating it must have been to wait for the driver and incur additional costs due to this situation.
If you would like us to review your complaint in detail, you are more than welcome to contact us via email. We will be happy to assist you and work toward a resolution.
Thank you for bringing this matter to our attention, and we appreciate your patience.
A taxi only arrived after we made numerous phone calls.
I would not recommend this company. We booked a taxi (order ref nr: #1773647692) the evening before for the following morning through the website and received a payment confirmation and email confirmation. However, in the morning no driver arrived and we never received any confirmation that the pickup had actually been arranged.
We were in Turkey and had limited internet access, so contacting them was very difficult. After making many phone calls to the number provided in the booking, we were told that it is not even possible to book transport earlier than 24 hours before the trip through their system. Unfortunately, their website still allowed us to place the booking about 8–10 hours before the journey and accepted our payment.
Eventually a taxi only came after numerous phone calls and a lot of stress. Overall, this was a very unprofessional and unreliable service. I would not trust this company again.
4 March 2026
Unprompted review
Reply from Shuttle Direct
Thank you for bringing this to our attention, and we are very sorry for the inconvenience caused. We are currently looking into this matter with the service supplier and will keep you updated. As soon as we receive further information from them, we will be in touch right away.
Thank you for your patience and understanding.
Drivers were friendly and on time
Drivers were friendly and on time. Cars were spotless. Excellent service.
2 March 2026
Collection was good …
Collection was good but delayed due to missing passengers. On the return journey I had to change the booking and shuttle direct was very accommodating
4 March 2026
Great service
Driver waiting for us on arrival vehicle comfortable and clean nice drive to hotel. Departure Driver arrived on time again the vehicle was comfortable and clean and nice drive to airport. Thank you to the both drivers for being part of our lovely holiday in Lanzarote.
1 March 2026
My flight changed so I had to change my…
My flight changed so I had to change my shuttle time. I was waiting 15 minutes before my pick up time and waited 15 minutes after before I had to get a taxi so I wouldn't miss my flight.
27 February 2026
Reply from Shuttle Direct
We’re very sorry to hear about your recent experience with your shuttle transfer. We understand how stressful it must have been to be waiting both before and after your scheduled pick-up time—especially when you were trying to make sure you didn’t miss your flight. We sincerely apologize for the inconvenience and worry this situation caused.
We would like to investigate this matter thoroughly for you. Could you please contact us directly by email and include all relevant details. This will allow our team to review what happened and assist you further as quickly as possible.
Thank you for bringing this to our attention, and again, please accept our sincere apologies. We look forward to resolving this for you.
Very good!!
27 February 2026
Too many pickup locations
Pickup not bad. Only half an hour or so to drop off others from airport. Hotel to airport journey, far too long. An hour and a half round Corralejo to over a dozen different pickup points, plus the 40 minutes to the airport.
26 February 2026
Reply from Shuttle Direct
Thank you very much for taking the time to share your feedback following your recent transfer with us.
We’re pleased to hear that the airport-to-hotel journey met your expectations and that the drop-offs were completed within a reasonable timeframe. However, we’re very sorry to learn that the return transfer from your hotel to the airport felt excessively long and caused frustration. We completely understand how important a smooth and timely journey is, especially when travelling for a flight.
We would like to explain that your booking was for a shared shuttle transfer service. This type of transfer involves collecting multiple passengers from various hotels and designated pickup points along the route before proceeding to the airport. This resulted in several scheduled stops before continuing to the airport. While this allows us to offer a more economical option, it can extend travel time compared with private transfers or direct services.
That said, we sincerely apologise for the inconvenience caused and appreciate that the duration exceeded what you expected. Your comments are very valuable to us, and we will share them with our local transport partner to review routing and scheduling wherever possible.
Thank you again for your feedback and for travelling with us. We hope to have the opportunity to welcome you again in the future and provide a smoother experience.
Valencia
Valencia - Excellent service from booking to pick up. Definitely recommend. Prompt pickup, both from airport and return, drivers very polite and professional, vehicle very clean. Would use again
22 February 2026
Unprompted review
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