SRC Rent Car Reviews 

279
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were somewhat happy with their experience overall. Customers often appreciate the friendly and helpful staff at the front desk who make the start of the trip pleasant. Many people also find the vehicle pickup and drop-off process extremely smooth, noting that cars are clean and ready to go. Some reviewers were not happy with unexpected extra fees, high costs, and aggressive upselling during the rental process. Consumers frequently mention frustrating experiences with unexpected charges, withheld deposits, and problems during vehicle returns. Visitors also reported significant annoyance regarding administrative penalties charged for handling minor traffic fines.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, reporting a wide range of vastly different experiences. While... See more

Service

Users describe ambiguous interactions with service, reflecting sharply divided customer opinions. On one... See more

Price

Reviewers mention negative feedback about price, consistently reporting frustration with unexpected and... See more

Payment

People report negative experiences with payment, expressing deep frustration over unexpected charges.... See more

Product

Clients share ambiguous opinions on product, as experiences vary widely regarding the condition of the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Well, that was… an experience. I rented a car from SRC and paid extra for their “Premium Insurance” — you know, the one that supposedly covers everything. Turns out, “everything” means everyt... See more

Rated 5 out of 5 stars

I recently rented a car from SRC in Bologna and had a fantastic experience. A huge thank you to Lorena and her colleague at the front desk — they were incredibly helpful, friendly, and professional fr... See more

Company replied

Rated 5 out of 5 stars

Daniella really helped us out last minute in Pisa airport, great service and found the right deal for us, thanks!

Company replied

Rated 5 out of 5 stars

End of October 2025 we've rented a car at SRC Milano Linate. Staff, Salwa, was friendly and took her time to explain everything. Only downside is that 3. weeks after I've returned the car, I'm still w... See more


Company details

  1. Car rental company

Written by the company

SRC Rent Car è un noleggio auto e minivan senza conducente a breve termine, presente nei maggiori poli turistici della Sicilia, Toscana, Lombardia e Piemonte con l'esclusivo servizio di noleggio anche senza carta di credito. SRC inoltre ha creato il servizio Next To This Ability dedicato a persone con disabilità in possesso di patente speciale che necessitano di noleggiare un'auto. Sono a disposizione anche i servizi PET VOYAGE che permettono di portare con se il proprio animale domestico e NEXT TO YOUNG che permette il noleggio anche a giovani neopatentati.


Contact info

3.0

Average

TrustScore 3 out of 5

279 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.0

All reviews

(279)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

Car was excellent and very clean…

Car was excellent and in very clean condition. My experience at the checkout desk was friendly and professional. Return was easy. Price was terrific! Only difficulty is in walking to the offices, which are over a not very nice walkway from the terminal.

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Sicily in the middle of spring

Sicily in the middle of spring, is there any destination more enchanting? For their service and support I recommend this car rental company, impressed as I am by their helpfulness. Maria-Rita, you are one of a kind! Traveling through Europe by train sometimes appeares a logistical nightmare. Therefore we arrived two days later than planned. At SRC Milazzo Porto we were received with courtesy and kindness and our stress and frustration melted like snow in the Sicilian sun. On their own initiative our reservation had already been reduced from 8 to 7 days so we needn't pay more than reasonable. After returning the car with substantial damage underneath - getting stuck in a ditch on a countryside road and getting pulled out by a friendly peasant was quite the experience - their support remained unwavering. Within two weeks of returning home all was arranged and our Creditcard deposit was refunded as we were charged only a minor fee of Euro 79,51 in agreement with the rental contract. The staff is sufficiently fluent in English and French, which makes it easy to communicate and settle things by phone and via e-mail. - Surely, we'll be back one shiny day. A heartfelt 'thank you' to all of you...!

29 April 2023
Unprompted review
Show reviews in all languages. (279 reviews)

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