Sideshow Reviews 

9,916
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and intricate detail of the products, which often arrive in pristine condition. Many people also commend the excellent customer service, highlighting helpful communication and efficient support. Reviewers appreciate the quick and secure delivery, with items arriving well-packaged and on time, making the overall ordering process smooth. However, some customers noted concerns about packaging, with items occasionally arriving with crushed or water-damaged boxes, sometimes due to a lack of double boxing. A few people also experienced delays in processing and shipping, or found minor product imperfections like paint smudges.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as amazing, incredible, and... See more

Quality

Customers had positive experiences with quality, frequently praising the immaculate condition, superior... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering process, fast... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and kindness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently became a big fan of Grogu, and this was my first time ordering from Japan. I was a bit nervous about international shopping, but your communication and shipping were both very smooth. The b... See more

Rated 5 out of 5 stars

Sideshow has done a tremendous job with Matt Murdoch. Looks identical to Charlie Cox and the suit is superb. Nice touch adding the helm with a broken horn! I had ordered this when pre-order fi... See more

Rated 5 out of 5 stars

Sideshow always takes care of their customers and makes sure they are satisfied with the product they receive. This Darth Vader was great and in perfect condition. I have had previous issues with prod... See more

Rated 5 out of 5 stars

Hello, From my personal experience with the people over at Sideshow Collectibles, they have been understanding and kind with any questions I may have regarding how specific things work and more.... See more


Company details

  1. Collectibles Shop
  2. Comic book shop
  3. Figurine shop
  4. Gallery
  5. Model shop

Written by the company

Pop culture is our culture! Beautifully designed collectibles from movies & comics - something for every passionate Geek! Exclusive Hot Toys distributor. DC Comics, Star Wars, Marvel and more.

New Customers Save $25!

Written by the company

Visit https://side.show/trustpilot to claim your code!
New customers can score $25 OFF your in-stock purchase of $250 or more! Offer only while supplies last, and terms and conditions apply. Happy Collecting! Must visit the URL https://side.show/trustpilot to claim your code.

Satisfaction Guaranteed!

30 Day Return Policy

Our goal at Sideshow is to ensure that our collectors are 100% satisfied with every purchase. As such, all of our direct customers are covered by a 30 Day Exchange/Return window. This warranty starts the moment your purchase arrives on your doorstep.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10k reviews

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Asks customers to review

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4.6

All reviews

(9,916)

3,204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shipping and packing.

Item was well packed for what it was. They thought about the journey these items make across the country and made sure it arrived without any damage. Very happy….!

7 July 2026
Rated 3 out of 5 stars

my item arrived faster than i expected.


my item arrived faster than i expected. most of the time the boxes are crushed in shipping, this box made it ok. i do wish sideshow would redo their points system . i wish they would not expire, i try to build them up so i could afford to purchase more expensive items, but as soon as something is released that i really want, the points i have, expired or i dont have enough for it to even matter.

1 July 2026
Sideshow logo

Reply from Sideshow

Hi Spence,

Thank you for taking the time to share your review.

We're happy to hear that your recent order arrived quickly and in great condition! We also appreciate your feedback about the Sideshow Rewards program.

Reward points are valid for one year from the date they're earned. In addition to redeeming rewards, we regularly offer promotions and sales that can be combined with your available rewards, giving you even more opportunities to save.

If you have any questions about your rewards or how to get the most value from the program, please don't hesitate to contact us at support@sideshow.com or call us at 805-214-2100 (1-855-SIDESHOW toll-free). We're always happy to help.

Best regards,
The Sideshow Team

Rated 5 out of 5 stars

Awesome

This figure took for ever to come in, the anticipation was killer. Once it finally got here WOW!. He is amazing. Other than the bandoleer not staying on the shoulder well, I think he's pretty great

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Chuey

Chewbacca is my favorite side show hot toy collectible. I have 35 of these Star Wars Collectibles and he’s my favorite. Thank you so much.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Nice figure

Nice figure! I always have a good experience when I order from sideshow. It looks great in my display and they always have fast shipping!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great looking addition to the Jim Shore collection.

I pre-ordered this in June. It had a release window of October-December, however it shipped super early in July so that was a nice surprise. This piece scales well with other Jim Shore dioramas like the Beauty and the Beast "Enchanted Love" Diorama. The sculpt and paint detail is fantastic and it's an overall great value for what you're getting.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

The figure quality was excellent

The figure quality was excellent, and shipping was handled carefully and quickly — a great experience overall! This was my first time purchasing from overseas, and I felt completely at ease throughout the process. I'll definitely be buying again!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Smooth transaction

Smooth transaction. Long wait but good communications once in stock, and during shipping as usual. Appreciate the reward points. Won't do long term preorders much anymore unless it's a limited figure. Would rather pay extra and get items months sooner from other sources.

10 July 2026
Unprompted review

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