Sidey Reviews 

282
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite staff who arrive promptly, work efficiently, and always leave the work area exceptionally clean and tidy. Consumers are also very pleased with the wonderful quality of the new windows and doors, describing the overall process as smooth from start to finish. Some reviewers were not happy with installation issues, mentioning that the work felt rushed or that leaks appeared shortly after completion. Some customers also noted minor inconveniences like missing sealant, unexpected condensation, or initial teething problems following the fitting process.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt arrivals, efficient installation, and polite,... See more

Staff

Customers had positive experiences with staff, frequently highlighting the knowledgeable, friendly, and... See more

Product

Clients share satisfaction on product, frequently praising the amazing quality of windows and doors.... See more

Quality

Reviewers express general satisfaction regarding quality, frequently praising the fantastic look and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Chris and Michael (Edinburgh Duo) from Sidey were very accomodating with our circumstances, worked very hard, and tidied up after the work was done. Great guys, very cheerful, great chatter, exc... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of Sidey attending our property today to install new windows. From the 1st contact with Paul and Gavin to the end result was so pleasant and easy. The fitting team couldn't ha... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and fitted 3 windows in just under 4 hours. Used plenty of dust sheets to protect our relatively new carpets and cleaned up behind them. A job well done and at a reasonable price

Company replied

Rated 5 out of 5 stars

The team were absolutely fantastic from start to finish. The two young lads were very respectful of the property, cleaned up well after all the work was done and also very careful, caring, polite an... See more

Company replied


Company details

  1. Window supplier
  2. also in
  3. Door supplier
  4. PVC windows supplier
  5. Window installation service

About Sidey

Written by the company

Established in 1932, Sidey are Scotland’s leading manufacturer, supplier and installer of quality windows, doors, composite fire doors & living spaces. Our products achieve energy efficiency, security, durability, and whole-life sustainability. Serving Homeowner, Trade, New Build & Social Housing sectors for over 90 years, Sidey has gained an unrivalled reputation.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

282 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(282)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fitting new front door was a great…

Fitting new front door was a great experience to have reliable friendly workmen who were polite and very tidy and turned up on time.

18 November 2025
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Got a new front door

Got a new front door. Really good service and a fair price. The door itself is great. It is light grey and when being installed the fitters said they didn’t have grey silicone/sealant for outside, but would come back to do this. I thought yeah ok, but got a call and it was done today. Would recommend.

5 February 2026
Unprompted review
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

From sales to fitting Sidey delivered

From sales to fitting Sidey delivered. Great product at good price.

13 November 2025
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 2 out of 5 stars

Look elsewhere, you might pay more but it'll be worth it

Despite an issue with the quality of workmanship of a door at my last house, I used Sidey to replace both doors at this house. The actual fitting was fine but the door handle wasn't the one I ordered but this was replaced.

My front door was fitted a couple of months ago and I'm now waiting on visit 4. During the fitting of the new door I could hear that the installers were less than happy with Sidey, management need to ask themselves why, the answer of course is usually bad management!

First, the style of door wasn't what I expected. Apparently I was told at the time of sale that they style I wanted (same as my side door) was no longer available, I'm pretty certain I'd have remembered that but I can't prove otherwise.

The door was fitted but it was the wrong colour of storm guard, no big deal and it was replaced.

However after the guy left I noticed the door was catching when it was shutting, it hadn't been checked at all. So call number 2 was logged and the issue was rectified.

Unfortunately soon after I realised that it was blowing a hoolie at the bottom of the door and letting rain in. Call number 3 was logged.

A guy came and 'sorted' it by adjusting the side stoppers and making the drainage holes bigger (same guy that changed the storm guard). Call number 4 has been logged, will it be fixed?

The quality of the doors is actually good so well done production, just be good if the right parts were fitted!

The customer service folk are polite and helpful although probably fedup hearing my voice and moans.

Maybe some retraining is needed for the rest of the crew.

I will be replacing my windows in the next wee while, Sidey will most defintely NOT be getting the work.

29 January 2026
Unprompted review
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

Had windows installed today by Chris…

Had windows installed today by Chris and Michael (The Edinburgh Team!) and have to say they have done a great job.
Good fellas, good work, good banter.
Thank you!

9 January 2026
Unprompted review
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Fantastic installation over 3 days.

Fantastic installation over 3 days.
Scott & his colleague were supper efficient and clean.

I would recommend Sidey to anyone.

1 December 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 4 out of 5 stars

Door fixed professionally and not done…

Door fixed professionally and not done thoroughly check due to that door frame started leak within week and they took 2 weeks to fix the problem after reporting
At least now no leak.

16 December 2025
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. If you would like to discuss this further, please email sideyinfo@sidey.co.uk.

Rated 5 out of 5 stars

Recently had a fire door installed at…

Recently had a fire door installed at my flat. The whole team from the showroom, the office and fitters were great! The fitters were prompt, friendly and efficient. The door was fitted well and the door is lovely! Would definitely recommend.

25 November 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

All the saff were pleasant, helpful and fulfilled the work in a timely manner. There have been no problems.

Having spent time choosing a company in a competitive market, arranging an order, having the work completed I do not want to spend more time on this. Job well done as specified - end of story.

5 November 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Fantastic workman ship

Absolutely delighted with my new windows from sales measuring & fitting.
The fitting team arrived on time very polite young men clean workers tidying up along the way & making sure area was tidy before they left would definitely use sidey again or recommend this company

19 September 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 1 out of 5 stars

Clowncompany employs clowns

company hires clowns to come to your property to damage your stuff and leave their mess for you to clean up
don't leave these clowns alone in your property, go find a proper windows installer, you will thank me for this advice.

5 December 2025
Unprompted review
Sidey logo

Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

Excellent product

Work carried out efficiently and with little disruption, very happy with the product.
Contractors were excellent and left the site clean and tidy.

10 November 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Good work

Installation Team were friendly and tidy, the small problem was well dealt with and satisfactorily concluded

29 October 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Very happy with our front door

Very happy with our front door. Amazing service from all. Installation was fast and efficient.

2 October 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

The work was done as scheduled and the…

The work was done as scheduled and the fitters left no traces. Excellent job and I am very pleased with the windows.

11 June 2025
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

The team were absolutely fantastic …

The team were absolutely fantastic from start to finish. The two young lads were very respectful of the property, cleaned up well after all the work was done and also very careful, caring, polite and friendly. The new windows are absolutely amazing.

24 October 2025
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Brilliant Service

Brilliant Service. Brilliant after-sales service. Quality Product. Need I say more?

9 September 2025
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

New Door

Great service from ordering our Door to having it fitted. Couldn’t fault them as a Company. Defo would recommend them to everyone.

20 October 2025
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

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