Sidey Reviews 

282
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly fitting teams for arriving promptly, working diligently, and keeping the entire property exceptionally clean and tidy. Many people note the outstanding quality of the new windows and doors, observing that the entire replacement process runs smoothly from the initial showroom visit to the final installation. Some reviewers were not happy with occasional installation issues, mentioning rushed workmanship, minor sealing defects, or unexpected leaks around the frames. A few consumers also experienced frustrating problems involving property damage, stained carpets, or condensation issues following the work.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising prompt arrival times, professional... See more

Staff

Consumers find staff to be positive, highlighting polite, hardworking fitters who arrive on time and leave... See more

Product

Clients share positive opinions on product, expressing delight with the amazing windows and great final... See more

Quality

People report positive experiences with quality, highlighting that final products look amazing and fantastic.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Chris and Michael (Edinburgh Duo) from Sidey were very accomodating with our circumstances, worked very hard, and tidied up after the work was done. Great guys, very cheerful, great chatter, exc... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of Sidey attending our property today to install new windows. From the 1st contact with Paul and Gavin to the end result was so pleasant and easy. The fitting team couldn't ha... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and fitted 3 windows in just under 4 hours. Used plenty of dust sheets to protect our relatively new carpets and cleaned up behind them. A job well done and at a reasonable price

Company replied

Rated 5 out of 5 stars

The team were absolutely fantastic from start to finish. The two young lads were very respectful of the property, cleaned up well after all the work was done and also very careful, caring, polite an... See more

Company replied


Company details

  1. Window supplier
  2. also in
  3. Door supplier
  4. PVC windows supplier
  5. Window installation service

About Sidey

Written by the company

Established in 1932, Sidey are Scotland’s leading manufacturer, supplier and installer of quality windows, doors, composite fire doors & living spaces. Our products achieve energy efficiency, security, durability, and whole-life sustainability. Serving Homeowner, Trade, New Build & Social Housing sectors for over 90 years, Sidey has gained an unrivalled reputation.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

282 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(282)

42 reviews in the last 12 months

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Rated 3 out of 5 stars

Quality of windows are good but…

Quality of windows are good. Communication was excellent until we signed the contract, then trying to get the surveyor to call back to answer a question proved impossible.
Disappointed with installation as it was a bit rushed. Quality of finish and attention to detail was lacking somewhat. Job was allocated 3 days but was bashed out in 2. Couple of minor issues that we noticed after installation were dealt with promptly.
Overall given the price paid, not really jumping for joy, and probably wouldn’t recommend.

17 September 2025
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email retailinfo@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

Very friendly and professional every…

Very friendly and professional every step

25 September 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Arrived on time and fitted 3 windows in…

Arrived on time and fitted 3 windows in just under 4 hours. Used plenty of dust sheets to protect our relatively new carpets and cleaned up behind them. A job well done and at a reasonable price

17 September 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 2 out of 5 stars

Keep a mop at door

On going problem with front door water follows door into hall .Many people from sidey have tried all have failed.

11 September 2025
Unprompted review
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

I am well impressed with my new windows…

I am well impressed with my new windows and doors I feel a lot safer. The guys done an amazing job, were respectful in their communication and tidied up their stuff and swept floor. Thankyou so much !!

4 September 2025
Unprompted review
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

professinal fitters

Found a new door which met our criteria.

16 July 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

The day my windows were done

The guys came on a very hot day. They start work as soon as they arrived the young guy got my front door off very quickly then they got on with it . The older guy came and told me that the bed in my second bedroom would would have to be moved I explained I couldn’t do it (as I’m nearly 70 ) I had moved all the other furniture appropriately I think he didn’t really explain well but quickly said he could move it but ur company would take no responsibility for damages which I agreed I took all bedding off and he could move it down with the door shut . Throughout I supplied them with juice and water it was so hot . They were chatty and explained what I was to do with the wood surrounds on window and door clear varnish etc .T hey never left a mess cleaned up with there wee Hoover . I will be recommending you to friends and family in future as it was a pleasure experience Alison Boyd

8 July 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Quality service and reliable products

From the initial visit to completion Sidey provided an excellent service with good communication throughout. Timescales were adhered to and the clearing up at the end of the job was exemplary.

25 June 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Good replacement back door

A quality door and efficient installation. From start to finish an easy process.

24 July 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

I recently had my front door replaced…

I recently had my front door replaced with a fire door by Sidey, and I couldn't be happier with the service. From start to finish, everything went smoothly. The workers were polite, professional, and respectful of my home, they made sure everything was left clean and tidy once the job was done. The new door looks absolutely beautiful and gives me great peace of mind knowing it’s also fire-safe. Highly recommend Sidey for quality workmanship and excellent service!

7 August 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Fabulous

The guys were friendly, fast and scrupulous about cleaning up highly recommend the house is now very cosy and incredibly quiet!

24 July 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

First class service

First class service

7 August 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 4 out of 5 stars

Great communications

Great communications. On time. Product works as intended. Finishings alright, could’ve been better. After sales great.

21 June 2025
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Reply from Sidey

Thank you so much for your review, we are delighted that you were happy with the service you received. We really appreciate your feedback. If you would like to discuss this further, please email retailinfo@sidey.co.uk.

Rated 5 out of 5 stars

Problem with locks

There was a problem with the locks on our recently purchased door from Sidey. Once they were alerted to the problem, they responded immediately and the incorrect lock mechanism was replaced within a week.

7 July 2025
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Reply from Sidey

Thank you so much for your review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

New windows and door

No problems a few snags which was rectified the staff as always very good

26 June 2025
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Reply from Sidey

Thank you so much for your review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 1 out of 5 stars

Door handle on patio broke after 6…

Door handle on patio broke after 6 months, handle replaced under warranty with Cala. Same handle broke again but was told would need to pay for new one as just over 2 years old, I really think a door handle should last longer than that especially as it had broke previously. Would have thought they could have replaced it! Very poor customer service would not recommend.

23 June 2025
Unprompted review
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

A safe pair of hands

This is the second property we have had Sidey windows installed in. The reasons we use Sidey are:
The salesman actually understands and is very knowledgeable about his products. This is quite rare these days.
The same is true of the technical engineer who comes out to your property pre-instillation
Uta and her admin team could not be more helpful and manage the communications side of the process really well
In the instillation crew there was a true craftsman. It was a pleasure discussing the best way forward and watching the precision with which he fitted the windows.
The guarantee is cast- iron good.

Sidey are not the cheapest company. However, if you are looking for a headache-free process, you are in safe hands with Sidey.

I can't thank them enough. They exceeded our expectations. How often can you say that these days?

11 June 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 4 out of 5 stars

Excellent service

One of the windows that was fitted was scratched. The window was replaced within two weeks but unfortunately the replacement was also scratched. The replacement for the replacement was then fitted within two weeks and it was fine. After care service is excellent.

24 March 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

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