SIM Demon Reviews 804

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, quick delivery, and high-quality products. Many highlight the staff's helpfulness and expertise, noting their willingness to go above and beyond to ensure a smooth experience, from initial inquiries to setup and support. The efficient communication and fast dispatch times are frequently mentioned, with many appreciating the clear updates throughout the ordering and delivery process. However, some customers also noted occasional issues, such as receiving an open-box product instead of a new one. Additionally, a few people experienced discrepancies regarding free delivery policies for larger orders, leading to unexpected delivery charges.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery services. Many reviewers highlight the speed... See more

Service

Users describe positive interactions with service, consistently praising the excellent and first-class... See more

Product

People report positive experiences with product, often praising the great range of sim gear from top brands... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Order

Clients share positive opinions on order. Many customers praise the quick order confirmation and dispatch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my second time ordering from these guys, and it just confirmed why I came back. As before, communication was spot on — quick, friendly replies with genuinely helpful advice over email. Dispat... See more

Company replied

Rated 5 out of 5 stars

My 13 year old son is proper made up with his xbox f1 bundle. Originally bought one from Fanatec directly but unfortunately due to confusing advertising we ended up with the wrong one. Fanatec eventu... See more

Rated 5 out of 5 stars

First time order from Sim Demon, next day despatched, arrived the following date. Very impressed with their service, What apps them online, responsed within minutes. Very happy with their service, wi... See more

Rated 5 out of 5 stars

Fantastic company! Great service and communication Met Paul in the showroom trying out a few sim rigs, after some suggestions we created the perfect rig. An agreed date booked and a couple of exci... See more

Company replied


Company details

  1. #12 of 91 best companies in Computer & Accessories store
  2. #1 of 1 best companies in Racing Car Dealer
  3. #3 of 14 best companies in Racing Car Parts Shop
  4. #1 of 4 best companies in Video Arcade

About SIM Demon

Written by the company

UK Supplier of quality SIM Racing & Flying hardware Inc:

Prosimu, Fanatec, Simucube, Thrustmaster, Cube Controls & many more.

Need help curating your sim? We offer a personal rig building & Install service.

SIM Demon - Release your inner Sim Demon

WhatsApp

Contact info

4.9

Excellent

TrustScore 5 out of 5

804 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Asetek messed up, SIM Demon made it right

I ordered an Asetek pedal upgrade via SIM Demon which arrived faulty. I left a message on Discord on a Sunday, but Jakob picked it up regardless of it being the weekend and sorted a replacement kit for me. This kit arrived today, but Asetek only sent the single part, not the bits needed to mount it. Jakob responded to my message in 5 minutes, telling me he will send the parts from my original kit back to me. Amazing service, and I could not recommend them more, 5 stars all the way!

16 July 2025
Unprompted review
Rated 5 out of 5 stars

I managed to damage my Simucube Active…

I managed to damage my Simucube Active pedal by following Simucubes instructions which were incorrectly labelled. SimDemon processed my warranty claim quickly and within 10 days I had a replacement in my rig. Top service from friendly people!

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great company to deal with, very helpful, good delivery time.

First class, shame more businesses couldn't be like this.

26 June 2025
Rated 5 out of 5 stars

Good service

Ordered many items from sim demon with no issues very good for your sim racing gear or set up good choice and range of equipment prices vary depending on what you need

25 June 2025
Rated 5 out of 5 stars

Great service

Great service, ordered over the weekend, received as expected on Tuesday.
Will be getting some accessories for the stuff I bought soon :)

23 June 2025
Rated 5 out of 5 stars

Great experience

Great experience ordering through these guys. Won’t hesitate to order from them again when I’m in the market for some more gear.

3 June 2025
Rated 5 out of 5 stars

Super Service

Thank you for Jacob and his team. We had a very specific requirements and he was wlling to support and it turned out perfectly.
The products from here are great any way, but their services is top notch.
Thank you very much again for the SIM Demon team to make our special requested happen perfectly. Thank you.

16 June 2025
Rated 1 out of 5 stars

DPD are absolutely shocking

DPD are absolutely shocking, they have not Delivered my Parcel, 3 Days I’ve been at Home and no one has been to my door or knocked, Really not happy with the Service.

12 June 2025
SIM Demon logo

Reply from SIM Demon

Hello Ashley,

I'm sorry to hear you've had a poor experience with DPD. Our team is available to speak to throughout the week if there are issues with your shipping. We would appreciate if you could contact us about this before leaving a negative review so we can resolve the issue.

via email sales@simdemon.com
by phone: 01398 310 072
Or through our webchat and Whatsapp.
https://simdemon.com/pages/contact-us

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