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Simig lighting Reviews 266

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TrustScore 4 out of 5

3.8

Lamp shade supplier
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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the products, often describing them as beautiful, high-quality, and well-designed, enhancing their homes. People also frequently praise the customer service, highlighting its helpfulness, responsiveness, and willingness to assist with orders, questions, and even custom requests. However, some people were dissatisfied with the quality of certain products, reporting issues like poor painting, bent parts, or missing hardware. There were also concerns regarding delivery, with some experiencing significant delays, unfulfilled orders, or difficulties with returns and refunds. A few other people also felt that the customer service was uncooperative when issues arose.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Users describe ambiguous interactions with product quality. Many consumers praise the excellent quality,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast delivery times,... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers express satisfaction, praising the easy... See more

Based on these reviews

Rated 4 out of 5 stars

The lamp we bought is beautiful and of good quality. Its arrival was timely and it’s a stunning addition to our dining room. Contact with customer service was friendly and very responsive. The star mi... See more

Rated 5 out of 5 stars

Alongside the really amazing product (great craftmanship, beautiful hue, high quality), customer service was really helpful and reached out regarding failed delivery. They made sure I knew where the p... See more

Rated 5 out of 5 stars

First of all, price/quality is very good. Furthermore, the client service is excellent. Clear and fast communication, ready to think outside of the box and find solutions. Last but not least, we are v... See more

Rated 5 out of 5 stars

The lighting fixtures in your shop are absolutely stunning! I was so impressed with the unique and modern designs. I'll definitely be back for more. Your staff was incredibly helpful and knowledg... See more

Company details

  1. Lamp shade supplier
  2. Light bulb supplier

Contact info

3.8

Great

TrustScore 4 out of 5

266 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

It was my 6th transaction in SIMIG

It was my 6th transaction in SIMIG - always everything correct, fast with full informations.
All lamps are exactly like as on the SIMIG page.
I am very glad to see lamps in my house.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Lampa do korytarza

I painted the walls in my hallway blue and a moment later I found this lamp at SimigLighting, it was quite expensive but very nice. I ordered it immediately, after 3 weeks it arrived but damaged, long journey... The seller easily sent me a second lamp at no additional cost!! I thank them very much for this. The lamp is beautiful! My small corridor benefited greatly from nice lighting. I highly recommend this seller, great service and beautiful lamp designs.

6 July 2024
Unprompted review
Rated 1 out of 5 stars

DONT BUY 😱😱

Ordered two lamps. The first one that arrived has had problems since I received it. The screen is not straight and now when my son touched it the whole screen came off and won't be attached again as the gangs don't take. Customer service sends lots of emails asking me to remove my review, but why can't they just do the right thing? Why should I pay for a broken lamp?

20 March 2024
Unprompted review
Simig lighting logo

Reply from Simig lighting

Hello. We received your comment.
According to the order and email records, please allow us to clarify:

1. The lamp you received is not defective. As explained to you in the email, the part of this lamp that is crooked is the universal rod. It can adjust the direction of the lampshade. If you need this lampshade to stand upright, you just need to push the lampshade to the upright direction. Then the lampshade and the rod will be stand straightly. Or you can assemble the lampshade directly without the universal rod.

2. If the product is damaged caused by personal reasons of the customer, we can provide warranty service to solve it for you instead of full refund.

3. According to the email, We cannot accept the deal that refund you 50% and then you remove the feedback here.

Thank you.

Rated 1 out of 5 stars

SimigLighting is a fraud and they know it!

I've purchased a lamp by designer Lukas Bazle through this website and was very disappointed. It is obviously a Chinese knockoff product. Very poor quality, I think it's the identical one to that on AliExpress. After much complaining customer service we agreed I would post a positive review to get a refund. I posted the good review, got 280(!!!) euros refunded, now changed the review to the truth. Don't trust this company!

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Good and friendly customer service

Good and friendly customer service! Contacted customer service via email when one of the lamps did not quite live up to expectations. Was then offered compensation which I hope arrives soon. Fine products that are very similar to the genuine designer lamps.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my new lamp

Very satisfied with my new lamp! Looks exactly like the pictures, and was easily assembled and installed. Delivery and customer service worked well, too. Absolute recommendation!

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Great lamp and excellent service

Stumbled across a lamp online and impulse bought it. I have to say I love it!!! Looks exactly like the pictures, and was easily assembled and installed. Delivery and customer service worked well, too. Absolute recommendation

14 March 2024
Unprompted review
Rated 5 out of 5 stars

A great purchase and a wonderful purchasing experience

First of all, a great product at a very good price. In addition, delivery was fast and communication with the customer service department was prompt and reliable. A great purchasing experience which I will repeat without hesitation. Cannot recommend SIMIG Lighting highly enough.

16 February 2024
Unprompted review
Rated 1 out of 5 stars

This website is a scam

I bought my lights at Homelights.nl, which is part of Simig, which I see only now on my bank invoice. Thus a website/ one of many of their websites that pretends to be in the EU but is located in China. Paid via bancontact and will never see my money nor the goods - have no order number, no confirmation email, nobody replies on their chat service nor via email. Do not fall in this trap!

31 January 2024
Unprompted review
Simig lighting logo

Reply from Simig lighting

Hello. We received your comment.

According to the order and email records, please allow us to clarify:

1. We will reply to customers' messages within 24 hours. If it is a weekend or holiday, we will deal with it as soon as we return to the office.

2. After placing an order, our system will automatically send a confirmation email to the customer. Customers can check their emails or spam.

3. Your order was a pre-sale order with a pre-sale discount. On our website, it clearly described the delivery time for pre-sale orders.

4. After receiving your feedback here, the customer service team contacted you immediately. We informed you of the delivery time and confirmed it with you. On February 7, we got your confirmation and request to continue processing your order. According to the logistics status, it has been successfully delivered on March 6. Therefore, we hope you can remove or update the feedback here.

Thank you.

Rated 1 out of 5 stars

Fehlerhafte Leuchten sollen selber repariert werden

Eine Lampe war kaputt, bei der anderen fehlte der Schalter. Ich bekam Anweisungen dies selber zu „richten“. Was soll das? Lampen liegen immer noch im Keller weil unbrauchbar.
Nachtrag vom 31.10.24: hier zum Beweis ein Auszug aus der email. Wie gesagt, Retoure unmöglich.

Glad to receive your feedback.
Our technical department understands your situation and comes up with a solution.

For Ling wall lamp, if you directly control the switch of the wall lamp itself to control the power supply, maybe the switch fails to cut off the power supply normally, we can issue you a switch to replace it.
As for lampe gras wall lamp, it is true that this lamp is not equipped with another plug and switch. We are sorry that we did not give the correct explanation on the website. We can replace the plug and switch for you, but you need to drill a small hole in the top plate to install the plug cable.

22 December 2023
Unprompted review
Simig lighting logo

Reply from Simig lighting

Hello, this is the customer service team. We received your comment.

We provide after-sales service and ultimately seek a solution that is agreed upon with the customer. Whether it is damaged or partially missing, customers can contact our customer service team in time after receiving. But we did not find your order. Thank you.

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