Simig lighting Reviews 266

I ordered a couple of lamps from this store, and there is no doubt that is was the worst products I’ve ever payed for. The PH-lamp was frist of all very small and tiny, and also resembled an almost homemade plastic product. At least a product as cheap and tacky, that I have not been suprised if I found it in a Happy Meal at McDonalds.

Excellent customer service. All issues handled flawlessly.

Perfect lamp, great quality, the delivery was faster than expected. I recommanded and can't to get a new light soon.

Kopior av designlampor!!
Chinese copies! Do not support this company selling design copies!
Read their arrogant answers to customers on here

Avoid you will receive fakes!

Love my new lamps. Looks amazing and the shipping took six days even though it said 2-5 weeks.

The lamp is great, and I just bought 2 more lamps

Just wondwering how this company sell's Artek's A331 Beehive lamps with price of 340 euros when originals cost over 1000 euros. These are not real ones, copies only. Do not buy.

Beautiful lamps are already hanging in my kitchen. And excellent customer service. I forgot to enter promotion code and was charged the full price but afterwards got refunded the difference.

Very responsive customer service - much appreciated!

They scam you and sell really bad fakes. AVOID AT ALL COST!

Scam company! Avoid at all costs. They also steal your GDPR Data to China

The first lamp was not correct, the service did what was necessary. They are great..

I have bought 2 fantastic zen type pendant lights at Simig.

Delivery was in time though the first shipment got apparently lost in transit to Germany. Simig resent those lights without any hesitation by air delivery in order to keep the delivery timeline.

However, one lamp was quite a bit damaged by the carrier. The paper box was apparently undamaged, but appeared to be top loaded with heavy stuff so that the wireframe construction of the light got warped.

Simigs support was really professional and beyond my expectations. They provided prompt support and never shirked responsibility.

We solved the issue by trying to repair the wireframe. So I received clever tips how to repair that and Simig also resent some black tape to get the light into the truly original state. This worked perfectly fine and the light was pretty awesome again.

The only flaw of Simig is that the business model includes sending quite fragile goods to end consumer, which always challenges carriers. I did order similar things in the past (extraction hood from Italy) and did not expect that to work properly. So I do recommend always some patience. Anyway, the Simig support service can really compensate for upcoming issues, but there is still the fact that all these incidents are actually not promised when customers push the buy button.

Their customer service is consistently exceptional, both in Europe and Asia. I purchased a lamp, it arrived broken. They offered to replace immediately - I purchased more, and they thoroughly checked the color I wanted to be sure, and we very good about checking lead times, etc. Very responsive. If only all customer service were this good.

As I ordered from Germany and first time, Sharon helped me kindly and patiently to finish my order.
My lamp came here in best condition in according time, I am full satisfied. And happy about this wonderful lamp.

Have been shopping several rounds. Very good quality of the lamps. And very special personal customer service. Highly recommended.

Quality of items as good as expected and very good customer service completed a very positive experience

Gorgeous lamps, good quality 😍
Had some issue with a chaotic delivery damaging the product… the customer service was very understanding and professional regarding my request, I higly recommend them!

I have read some poor reviews about this company and their customer service. I have to say that we were very happy with our light and the quality was fine. An error was made on the ordering which was partly our fault and they made a generous refund without any fuss and their customer service was excellent. I can only say that our experience was great all round.