Simmer Eats Reviews 

My first order arrived via FPD. All meals were very warm. As the meals included meat, rice etc. all were allocated to the bin.

There were 6 meals, loose in the cardboard box, with only two, totally melted, ice bags. Totally insufficient packaging to keep the meals cool and especially during a heat wave.

Surprise, surprise I logged on to cancel my subscription but could find no way to do this.
Why do Companies do this!

The only saving grace, I had a discount on the meals do I haven’t lost too much money.

After this review I received a very apologetic call from the Company and a refund. They are a small business and as such still working on some issues to streamline. This apology was much appreciated and I felt they were genuinely concerned.

great choice, good price, great quality

Simmer Food has become one of my favourite places to order from. The quality is incredibly consistent, and every meal feels thoughtfully prepared. I love the diversity in their menu — there’s always something new to try without compromising on flavour or nutrition. It’s refreshing to find food that is genuinely healthy yet still satisfying. Highly recommended.

Simmer has been fundamental in my weightloss and health journey. So easy to use and still great straight from frozen. 1 stone down in 3 weeks. Such an easy way to get my protein intake up. The lamb kofta meatballs are DELICIOUS. The packaging, delivery and options are brilliant too.

I ordered Simmer meals using an introductory offer after wanting to try the service for quite a while. I was genuinely looking forward to seeing whether the meals would fit well around my busy lifestyle.

The order was delivered at 13:48. When I unpacked it at 13:54, the meals felt noticeably warm, and the ice packs were completely melted and also felt warm. I checked two of the meals with a food thermometer, and both were reading between 15°C and 16°C.

UK food-safety guidance says chilled food should ordinarily be kept at 8°C or below, so meals measuring 15–16°C seemed far too warm for me to regard as safely chilled.

I contacted customer service and sent them a photograph of the temperature reading. They explained that their packaging had been tested to keep the meals insulated and safe until 10pm, even in hot weather, and that fully melted ice packs were normal. However, they also said they did not have a specific expected arrival temperature and did not directly confirm whether meals arriving at 15–16°C were considered safe to eat.

They processed a full refund as a gesture of goodwill, which I appreciated. However, the wording of the response suggested that the delivery was still considered safe and that the refund was mainly because the meals had not arrived in the condition I expected. My concern was not simply that they felt warmer than expected, but that two chilled meals measured 15–16°C within six minutes of delivery.

I had planned my food shopping around the order, so I was left needing to replace all of the meals at short notice. I have now cancelled my subscription. That is disappointing because I had been keen to try Simmer, but after this first delivery I still do not know whether it was an isolated issue or whether the service could have worked well for me under normal circumstances.

Great production and service. Meals taste great with plenty of options to chose from each week.

1-portions are adequate
I order high protein meals to help me lose weight
2- I really enjoy the effortless meals. No hassle of having to meal prep and cook over the weekend
All you need to do is microwave for 2-3 minutes
3- I try different meals everytime and there is different options what would satusfy different tastes
4- Their delivery is very punctual as well
5- Good offers
6- very responsive customer care
7- they seek feedback, Lily just sent me today for feedback
8- its been a couple of weeks woth them and I am planning to continue ordering my meals.

Generally good food, tastes pretty good apart from some of the Chinese ones I had. Super convenient. The only thing that I would say would be portion size I imagine that’s just my own problem.

No issues with delivery and food is really tasty. Website makes it easy to pick your recipes and to change/add to your subscription

Packaging and boxes are shocking. Mine arrived today with one of my meals open and spilled over the other meals.

Simply pathetic taste and very rude customer service people as well. From wed morning i told them I dont want food and just refund my money. Today is sunday I am doing the review and still they dont want to give my money back. I told them that food is very very bad in taste and not worth giving a try. They need to improve the taste

Absolutely superb. Great taste, great choice, great price. Highly recommend

edited after a really positive phonecall from the lady at simmer, really constructive and helped me understand the issues with a small business and there customer service team.

feeling really reassured and definitely will give them another go

for context, I found the food taste and quality amazing in the first instance, just wasn't a fan of the subscription model and customer service reply times, (both of which apparently will be changing)

glad to say I was mistaken and they are doing things to better the experience for customers

Meals are amazing so tasty and full of flavour I love how you can pick your meals every week im trying things I wouldn't normally eat

Amazing food great service, loved every single dish so far

Great tasting food, quick and easy to heat up after a day at work, stops all the snacking whilst waiting to cook from scratch, saves so much time.

I am very impressed with the meals. They are extremely tasty, without being too spicy and use great quality, healthy ingredients. I enjoyed every meal in my first box. Easy and quick to heat up and portion sizes were spot on.

Very tasty meals with a lot of choice - switching to lean this week 👍🏻

My need for healthy and nutritious meals is mainly due to my condition and working. I won't go into why but part of this is due to the pain issues I live with daily. Sometimes after work, you're done and it's so easy to phone a takeaway. With you guys most meals have been outstanding and it fills me up and not having to stand on my feet to make dinner it's a match made in heaven. You may not have realised how it can help those who are disabled I'm free for a video 😂