Simplehuman UK Reviews 1,537

Shocking service
I called their customer service
Explained
You can see below, they say they dealt with my complaint
They did not !!
My address and details were given over the phone
No apology
But told to screw into my tiles
Had to jump through hoops to get the useless sticking plate replaced.
Video
Proof of purchase
They said screw into my expensive tiles!!!
Don’t sell a product that doesn’t work
I still haven’t received the replaced plates

Reported the problem in the morning and received a replacement the next day. It doesn’t get any better than that

This is Phoebe Mwrigi
I wanted to take a moment to sincerely thank you for the outstanding support you provided in delivering the inner bin box, even though the model of the bin has already been discontinued. The fact that you arranged this completely free of cost was both unexpected and deeply appreciated.

Your colleague Phoebe was especially wonderful to deal with. She was incredibly warm, responsive, and genuinely helpful throughout the process. Her approach reflected a level of care and professionalism that is increasingly rare to see.

This experience truly reflects the spirit of your brand. The name Simplehuman could not be more appropriate — the kindness, empathy, and willingness to help demonstrated by your team embodies exactly that. In a world where customer service can often feel transactional, this gesture stood out as something truly human.

There are very few occasions where service leaves such a lasting impression. What you did was not just helpful — it reinforced my trust that there are still organizations that genuinely care about their customers.

Please extend my sincere thanks to Phoebe and the wider team. Your actions speak volumes about the culture of your company.

Hannah from the customer service team was empathetic and arranged a replacement bin to be sent out promptly.
I would be confident buying Simple Human products again.

Product and after service has been great, would highly recommend the trio wall mount pump

Everything went well. I was able to speak with competent, professional, and friendly people who were able to answer all my questions.

The plastic hinge on our 8 year old double bin snapped. I contacted Customer Services and was delighted to be informed that there was a 10 year warranty on the bin. Within three days of my initial enquiry, a new replacement bin was delivered. The customer service was outstanding!

A product was broken and I got a new product. Good and fast service

Highly professional customer service representatives were very friendly and resolved issues quickly.Thank you so much

Amazing customer service support from the simplehuman company! Thank you

Amazing and seamless customer service. :)

I have a trio sensor mirror. After 3 years there was a fault. Following a very simple process, my replacement mirror was delivered 4 days later. Make sure you hang onto your receipt! I love this mirror, it is an investment, but a worthy one - you wont regret it!

Phoebe Was efficient and empathetic
Resolved query timely

Although we initially had to wait a little while for a response from customer service (within a week), everything was handled very quickly afterwards. We have a rectangular pedal bin (58L Recycler) from 2019 where the lid no longer opened properly because a part of the opening and closing mechanism was broken. We wanted to replace this part, but unfortunately it had not been available for quite some time and was also out of stock.

To our surprise, we were offered a replacement pedal bin instead. Really great service! The product is already on its way and we are very much looking forward to receiving it.

We were already very satisfied with the pedal bin itself, but now we are even more pleased with the customer service and the warranty provided with the product.

Very satisfied with the customer service from Simplehuman. After reporting an issue with my product — which I purchased more than 6 years ago — I quickly received a friendly, professional, and customer-focused response. Once I provided the requested information, a replacement product was immediately arranged under warranty.

I truly appreciate how smoothly and efficiently this issue was handled. The communication was clear throughout the entire process, and I quickly received confirmation regarding shipment and delivery details.

It is great to see a company that genuinely stands behind its products and warranty, even many years after purchase. Excellent support and service — highly recommended!

I am writing to share my sincere appreciation for the excellent service i received today from Laarni Nacorda.She respond the issue in half an hour.

I’ve always had great customer service from Simplehuman and my most recent experience with them has also been excellent. It was easy to contact them and quite straightforward to have my concern resolved. The person helping me was also very friendly and you can see they care about their customers. Thank you!

Hannah and Larrni, have been kind and outstandingly Highly Efficient in dealing with my problem on the 22/5/26
Helena Hurhangee

Very efficient response from Laarni in the customer service team - and on a bank holiday too, not essential but handy. Thanks again.

Very helpful with quick service and a outcome I am happy with , thank you