Simplelifehomes Reviews 

I spoke to James who was extremely helpful, friendly and was able to deal with my enquiry there and then. So far our experience with simple life homes has been great.

Matthew recently visited my property to do an inspection he was amazing went above and beyond to answer all my questions. And if he’s ever passing by and sees me outside always checks to see if everything is ok.

I spoke to someone called James today about some problems we were having and he managed to get it sorted for us in no time at all, very helpful and very polite.

I have only just started my journey with simple Life but I am really grateful for all the help and advice I have received so far. When I phoned up with an enquiry for a viewing I spoke to a guy called James, who listened to my questions and sorted all of my worries in a couple minutes. Thank you so much James

James was very helpful and quick with helping me move things along quickly and smoothly, he answered all my questions within a timely manner. Great customer service from James

Just finished having our ID checks completed and we'll be waiting on our move in date. Really looking forward to moving into this home it's beautiful. A Big BIG thank you to Rachel who showed me around the homes, she's been absolutely brilliant and she's helped us so much with all the questions I have asked.. staff on the other end of the phones were lovely and helpful, would have been 5 stars but the waiting time on the phone is so so long and the app needs more work.. good experience up to yet though

James Very helpful and quick thanks James

AVOID AVOID AVOID!!!!!!

We looked at the website to find a house to rent. From the pictures we was really impressed, when we went for a viewing there were jobs that needed doing for the move in date which they agreed too. We had to chase them for EVERYTHING! When we arrived at the Telford site (Trench) we were met by 3 strangers who said they were contractor but with no ID! They were drilling and there was mess EVERYWHERE! Eventually Brogan turned up with missing keys and an attitude, asking for our passports and to sign even though she could see we was really unhappy and distressed! There were problems all over the house! The contracters even cracked the cupboard holding the dishwasher! We then called the manger rosamira roslan who was about as useful as a jelly fish! We politely asked to view another property as this one was not fit for purpose but she kept saying she can’t help us with an attitude! She was the worse person I’ve spoke to on the phone! She even laughed about a 1 year old baby being unsettled waiting around for hours! Eventually we decided to ask for a deposit back and leave which has led us to have no home and be on a mattress in my partners sisters house! Please listen to me and don’t get caught! They don’t pay deposits back either when you leave

I am extremely dissatisfied with the lack of communication and the misleading information provided in the company’s FAQs. It has now been over two weeks, and despite repeated efforts on my part to make contact, I have received no meaningful updates.

The only communication has come from me calling your team, each time being told that someone will be in touch within 48 hours. Unfortunately, this has not happened, and the same cycle continues without resolution.

In addition, my money is still being withheld without clear explanation, which is unacceptable.

I've got a property currently on reserve. Communication has been extremely poor. I phoned to be told due to adverse credit we won't be accepted. I'm making regular payments towards my debts which I can prove, but in the 14 years I've been private renting I've always paid my rent and priority bills on time and in full regardless of my personal circumstance at the time. I've got a business owner as my guarantor, a glowing reference from my landlord, offered to pay 6 months rent upfront and sent proof of rent payments dating back from 2020 (can go back further). None of this is being looked into or considered although it states on the websites FAQS ' If you’re concerned about your credit history, don’t hesitate to reach out. We’ll be happy to discuss the best options available to you, like arranging for a guarantor'. This shouldn't be offered to potential tenants if this is not an option even being considered. I feel like I'm being punished when times got tough a few years back. Although communication has been poor and I've been the one to have to phone to chase for updates, the lady on the phone has been fantastic and is currently putting this forward to a manager.

REPLY TO SIMPLELIFE: Thanks for your prompt reply on your reviews. Im so sad this isn't the case with my referencing emails.My guarantor hasn't been contacted. By your reply of earning 36x the monthly rent, they would be perfect. I'm being fobbed off . No it wasn't explained, like I said your website states something completely different to the actual process. Extremely disappointing. Now what happens with my reservation fee?

21% 1 star reviews at the time of writing tells you a lot. Where should I start. We first reported the water pressure issue on the bathroom shower in the first week of moving in circa March 2025. Yes, March 2025. This was listed on simple life maintenance portal as directed. I heard nothing as usual, so emailed them 18.03.25. You guessed it, no response. I finally got a response after replying to an email they sent telling me that they are raising the rent on 10.02.26, nearly a year after first reporting. They finally sent a plumber around in late March 2026 who confirmed the pressure issue on poor due to a faulty electric shower. They said they can’t fix it as they do not carry spare shower parts. They will report back to management who will be in contact, yeah right. I left it a couple of weeks and contacted simple life. This time they did get back to me on the 13.04.26 stating I will need to phone Mira myself and sort it out. Great. But…Under Section 11 of the Landlord and Tenant Act 1985, landlords must keep installations for water, electricity, and sanitation in safe, working order. These repair responsibilities can't be removed by anything your tenancy agreement says. Also, the landlord isn't allowed to pass on the cost of any repair work to you which is their responsibility……Please simple life, repair the faulty shower…………..After reading the reply I would like to add that I have email proof of the first report of this issue, as stated in the original post March 25, and not Feb 26. Please be open and honest with your responses Simple Life……..Simple Life has asked for their response to my email dated 18.03.25 in the reply. They’ve got me; I would love to, but as I stated in my original post ‘Simple Life do not respond at all’. I will send my original email to Joe you did did respond last week to sort my water pressure out. That was fixed today 11.05.26, 14months after reporting.

Amber Roban made the application process incredibly speedy and relaxing. We felt very assured that all of our questions regarding the property were answered.

Absolutely fantastic, Amber Roban has been amazing. Clear, precise communication and very helpful.

I'm really trying my best to arrange a viewing, but it seems to be impossible. I've tried emailing (I only received an application form) and calling (no one ever answers). What else should I do?

I arranged my initial viewing for the property with Amber. I viewed the property with Ben and he was extremely helpful and informative and all round just a really nice guy!! Amber took my application over again and assisted me with all of my questions and gave clear and concise answers. She responded to my emails at amazing speed and again is just all round absolutely lovely!!

I cannot recommend simple life enough and if you have the pleasure of being assisted by Amber or Ben, you are absolutely in safe hands!

Amber has been so helpful and speedy with our requests and application.
Providing a virtual tour was excellent and very helpful when we couldn't make the open day. All questions have been answered quickly. Having to manage a very quick relocation from South to the North is already stressful enough, I'm pleased to say Amber has taken a weight of my mind and made this part of the process very easy. Thank you!!

Post exit experience was absolutly awful, the dipidations part of the moving out process caused stress and upset, following a complete clean of the property I rented.

It took nearly 5 months to get only 50% of my deposit back from them, and they accused me of not cleaning property

Great, it’s Been lovely

Absolutely terrible company, how can we have a cracked ceiling and leaking room for the past 5 days with a child in the house and this not be considered urgent?

Horrendous staff unhelpful and absolutely rude.

Support I received from the simple life team was amazing, in securing the property my family loved. Would definitely recommend to others.