Simplelifehomes Reviews 

2,130
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 505 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being extremely polite and helpful, ensuring that everyday interactions and moving journeys feel completely stress-free. Many consumers note that team members constantly go above and beyond to answer questions promptly and provide genuinely wonderful support. However, some people mentioned issues with slow communication, unanswered messages, and delayed responses regarding important inquiries. Some reviewers were not happy with long phone wait times, persistent difficulties, and frustrating delays in getting maintenance problems resolved. A few other people also felt that management could improve transparency and tenant relations across the properties.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and professionalism... See more

Service

Customers consistently note ambiguous experiences with service, highlighting a sharp divide in their... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of exceptional support and frustrating... See more

Response time

Users describe ambiguous interactions with response_time, reflecting a high level of disagreement regarding... See more

Location

Reviewers highlight ambiguous aspects of location, expressing mixed feelings about the areas and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Whenever I ring James is always so helpful and answers the phone quickly. When we met with Imogen at the property she was amazing too. Looking forward to renting with simple life because of these tw... See more

Company replied

Rated 5 out of 5 stars

The company is very straight forward and smooth. Everyone in the team is super polite and helpful, however for me James stood out, he’s super energetic, polite and helpful. Nothing feels too much to r... See more

Company replied

Rated 5 out of 5 stars

Amber has been so helpful and speedy with our requests and application. Providing a virtual tour was excellent and very helpful when we couldn't make the open day. All questions have been answered q... See more

Company replied

Rated 5 out of 5 stars

We are living at simple life homes for 6 years. Living at simple life homes property is such a wonderful experience. The property is beautiful,high end and very well maintained. Any issues , we exper... See more

Company replied


Company details

  1. Property Rental Agency
  2. Housing complex
  3. Property management company
  4. Estate Agent
  5. Property Developer
  6. Short term apartment rental agency

Written by the company

Simple Life offers beautifully finished new homes to rent and aims to offer residents total peace of mind. With support from housebuilding partners, the government and investment, Simple Life is providing a higher standard home and service within the rental market. In previous years, people looking to rent have had a limited choice of high standard homes teamed with a professional service and long term options, particularly when looking to rent a house. Simple Life provide the perfect solution outside of city centres with close links to everything residents need for work, leisure and relaxation. Catering for all life stages, Simple Life has one bedroom apartments to five bedroom family homes, residents can rest assured that the modern properties are designed to suit their lifestyle, helping them enjoy the ultimate in flexibility and freedom.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(2,130)

484 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

James was very helpful and informative…

James was very helpful and informative and no problem helping us out with our issue he actually said to us if you have issues I'm just a phone call away and I'll do my best to resolve whatever issue your experiencing thank you again James five stars to you.

5 May 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

Thank you for your lovely feedback. We're so pleased to hear that James was helpful, informative, and reassuring in supporting you with your issue.

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

James has made the start of my rental…

James has made the start of my rental search so much smoother. He’s been incredibly responsive and professional while guiding me through the application. Really grateful for his support during this process and would happily recommend him to others.

1 May 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

Thank you for your kind feedback. We're so pleased to hear that James has made the start of your rental search smooth and stress-free.

We’re grateful for your recommendation and look forward to continuing to support you throughout the rest of your journey.

Rated 5 out of 5 stars

Very quick at getting back to you after…

Very quick at getting back to you after applying already moved to holding my plot in space of a few days.. James was the gent who helped me along the process cannot wait to move in with them.

5 May 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

Thank you for your wonderful feedback. We're delighted to hear how quickly everything progressed for you and that the process has been smooth so far.

Congratulations on securing your new home!

Rated 5 out of 5 stars

Great service

I spoke to Amber to arrange my viewing, she arranged it very quickly with no fuss. Amber was really helpful and friendly, and has also checked in since to see how it went. A gentleman named Callum showed us around the property and answered any questions I had.
Everyone I’ve dealt with so far has been excellent.

28 April 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

Thank you so much for your kind words. We're really pleased to hear that Amber was able to arrange your viewing quickly and that she made the process easy and stress-free for you.

We’ll also pass on your feedback to Callum, he’ll be glad to hear that you found the viewing informative and that all your questions were answered.

We truly appreciate your feedback and are glad you’ve had such a positive experience with the team so far.

Rated 5 out of 5 stars

We’ve now lived in this home for a…

We’ve now lived in this home for a year, and it has truly been a wonderful experience. From the beginning, everything has felt simple, comfortable, and easy—exactly what you hope for in a place you call home.

The house itself has been a joy to live in. It’s well-kept, peaceful, and has given us a real sense of stability and happiness over the past year. We’ve been able to settle into a routine and enjoy a simple, relaxed way of living here, which we really value.

Simple life has also been great—approachable, responsive, and respectful. Any questions or small issues have always been handled quickly, which has made a big difference in how comfortable we feel.

Overall, we genuinely love living here and feel very lucky to have found this home. It’s been a positive experience all around, and we look forward to continuing our time here.

2 May 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

Thank you for taking the time to share such thoughtful feedback, we’re so pleased to hear how positive your experience has been over the past year.

We’re really glad our team has been able to support you along the way and respond quickly whenever needed. it makes all the difference.

It means a lot to hear how much you enjoy living here, and we’re grateful to have you with us. We look forward to continuing to make your experience just as positive moving forward!

Rated 5 out of 5 stars

Booking a viewing

Called up to book a viewing and assistance from James, was so clear, easy and straightforward

1 May 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

This is wonderful to hear. Thank you for your feedback, Charmaine.

Rated 5 out of 5 stars

James was incredibly helpful in finding…



James was incredibly helpful in finding us a rental property and guiding us through the initial application. He was responsive, professional, and made the whole process much easier. We appreciated his support and would happily recommend him to others.

1 May 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

Thank you for your lovely feedback! We’re so pleased to hear that James was able to support you throughout your search and make the application process feel straightforward and stress-free.

We really appreciate your recommendation and wish you all the best in your new home, please don’t hesitate to reach out if you need anything further!

Rated 5 out of 5 stars

Spoke with James today who was kind and…

Spoke with James today who was kind and considerate on the call. He also provided enough information to assist me in my search.

1 May 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

This is wonderful to hear. Thank you for taking the time to leave a review, Richard.

Rated 5 out of 5 stars

Hilton Park

My new home is beautiful and everything we expected. All staff i dealt with were very nice and helpful and nothing was to much trouble.

24 April 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

This is fantastic to hear. Thank you so much for sharing your experience, Anna.

Rated 5 out of 5 stars

House application

Just applied to rent a house in Middlesbrough and the application process was smooth and straightforward.
Huge thanks to Amber Roban for her valuable help and quick responses to all my queries.

29 April 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

This is fantastic to hear! Thank you so much for your review, Ahmed!

Rated 5 out of 5 stars

From the moment I first made contact…

From the moment I first made contact everyone and everything was professional and also friendly. Communication brilliant and the property is just perfect for our needs.
Well done all!

1 May 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

Thank you so much for your review, Darren! We're delighted to hear this. All the best in your new home.

Rated 4 out of 5 stars

Great staff, not so great wait times

Whenever I ring James is always so helpful and answers the phone quickly. When we met with Imogen at the property she was amazing too. Looking forward to renting with simple life because of these two!

My only downside is that you have to go through enquiries line to get information otherwise you’re on hold for over an hour.

1 May 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

Thank you for taking the time to leave a review, Dana! We appreciate your honest feedback. We're dealing with a high volume of enquiries but we will work on reducing the wait time for customers.

Rated 5 out of 5 stars

Outstanding service

Really nice chat with Charlotte on the phone really helpful advising for listings narrowed down a few good options i’m interested in pursuing.

30 April 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

This is great to hear! Thanks for your review, Sam.

Rated 5 out of 5 stars

We are at the start of out simpleLife journey We are just at the start of our simple…

We are just at the start of our simple life journey and so far James has been superb , he has been quick to respond and help us with everything we have needed help with , we are extremely grateful to him and the rest of the team
So far for such a quick response and so much help
Thank you James

30 April 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

This is fantastic to hear! Thank you so much for taking the time to leave a review, Pamela.

Rated 5 out of 5 stars

Great application process!

5/5, answered all my questions, Amber was very understanding and patient during my application process.

30 April 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

Thank you so much, Calvin! This is great to hear.

Rated 5 out of 5 stars

Amber was great! Thanks for everything

I’ve had the pleasure to work with Amber on our letting journey, and could not have asked for a better contact. She’s been brilliant at getting back to me (she responded so fast to all my emails, as if I was the only person she was dealing with), always very polite, and going the extra mile to help out.
Thank you! You’ve made a tedious process much more enjoyable!

30 April 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

This is wonderful to hear! We'll be sure to pass on your kind words to Amber.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look