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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed to update my 91 year old mother’s telephone connection due to her having the old copper wires. Called and received advice from their team. Called back when promised and immediate quote given. S... See more
Company replied
Excellent service from start to finish. Easy to understand quotation. Fast delivery. Easy to understand set up instructions. Good quality equipment. Above all always on the end of the phone which they... See more
We needed to add Broadband to an existing phone and wasn't sure of the best way to do this. I spoke to Tony on the Provision team who explained my options and I chose the Home2Phone. When an issue a... See more
Company replied
Company details
- #33 of 93 best companies in Telecommunications service provider
- #14 of 72 best companies in Mobile Phone Shop
- #3 of 3 best companies in Data destruction equipment wholesaler
- #9 of 44 best companies in Internet provider
- #15 of 46 best companies in Phone and internet services
- #7 of 10 best companies in Telecommunications Contractor
Written by the company
No hidden costs landline phones for Seniors or Pensioners - Telephone Line Only for Senior Citizen, Retired People, Pension Credit Customers and Care Homes - From just £12.97 a month including VAT. Safeguarding your telephone number - Multi number mobile SIM service. Instead of disconnecting your home number, simply transfer it to our Home2Mobile SIM card. And safeguard your telephone number. NO Smartphone needed.
Contact info
Registered offices in Wimborne, Dorset, BH21 7SB, Dorset, United Kingdom
- 0330 122 0000
- solutions@simpletelecoms.co.uk
- www.simpletelecoms.co.uk
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Landline without Internet service.
I changed my ISP but the new ISP were no longer offering a phone service of any type so after searching the web I came across a recommendation for Simple Telecom. I rang them a and John answered, no select 1 2 or 3 or a call centre but a real person who knows the products they supply. He took the time to explain exactly what I needed to meet my requirements and confirmed it all in an email.
A week later I phoned to confirm my purchase and a few days later received the router and a new phone (which was not required but I now have a spare) to set up the new service with a temporary number until my existing number was transferred. The transfer has now been done and we are very pleased with the system,. Brings a whole new meaning to 'Plug & Play'.
Everyone I spoke to or emailed was very friendly, polite and knowledgeable which gave me confidence about the services they offer and I have no reservations in recommending them to anyone.
Thank you
A very happy customer.
6 June 2024
Reply from Simple Telecommunications Ltd
Hi Philip
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with John and will pass your comments on to him.
We pride ourselves on providing personalised service and it’s great to know that John was able to assist you effectively.
It's also fantastic to hear that our team made the setup process seamless and straightforward for you, from receiving your router and phone to transferring your existing number.
Your kind words about our team's friendliness, politeness, and knowledge are truly appreciated. We strive to offer the best possible service and it’s rewarding to know that we met your expectations.
Thank you for recommending us and for being a valued customer. If you have any further questions or need assistance in the future, please don’t hesitate to get in touch with john or any team member on 0330 122 0000
Best regards,
The Simple Telecom Team
It was easy and pleasant did what we asked no problem highly recommended
Effectively sorted out kept the old address number very pleased
28 May 2024
Reply from Simple Telecommunications Ltd
Hi Katrina,
Thank you very mush for your kind feedback! We're delighted to hear that you were pleased with our service and that we were able to keep your old address number.
If you need any further assistance or have any more feedback, please don't hesitate to call our team on 0330 122 0000
Best regards,
Simple Telecoms
Reply from Simple Telecommunications Ltd
Hi,
Thank you for your positive feedback! We're delighted to hear that everything is working well for you and that our responses to your queries have been satisfactory.
If you have any further questions or need assistance in the future, please don't hesitate to call the team on 03301220000. We appreciate your support!
Kind regards
Simple Telecoms
An excellent company, a joy to deal with
Customer service was amazing from the first contact. Everyone I dealt with was friendly, helpful, very knowledgeable and very easy to talk to. No passing from pillar to post just straight forward all the way. I didn’t think customer service of this standard existed any more, thankfully it does.
29 May 2024
Reply from Simple Telecommunications Ltd
Hi Agnes
Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with our customer service team, and will pass your comments on to them.
We pride ourselves on being friendly, helpful, knowledgeable, and most of all truthful and upfront, about everything.
If you have any further needs or questions, please don't hesitate to call the team on
0330 122 0000.
Best regards,
Simple Telecoms
Fantastic unit so easy to install
Fantastic unit so easy to install, just plug into your router and your away ,simple
24 May 2024
Reply from Simple Telecommunications Ltd
Hi Paul,
Thank you so much for your positive feedback! We're thrilled to hear that you found the installation process of the ATA straightforward and hassle-free.
If you have any further comments or need assistance in the future, don't hesitate to call the team on 0330 122 0000.
Kind regards
Simple Telecoms
Good service from all concerned
Hit problems switching to digital line, which was done on a Friday, so unfortunately the weekend got in the way. But Simple Telecoms were very helpful & kept at it until problem resolved. Problem was not Simple Telecoms fault, but a technical hitch transfering the phone number.
Good service from all concerned.
22 May 2024
Reply from Simple Telecommunications Ltd
Hi Colin,
Thank you for taking the time to leave us your feedback.
We sincerely apologise for the inconvenience you experienced during the switch to the digital line, especially with it happening over the weekend. We can see this was a BT Prefix problem that gave the problems.
We are pleased to hear that our team was helpful and persistent in resolving the issue. Your understanding and patience regarding the technical hitch with transferring the phone number are greatly appreciated.
Should you have any further questions or need assistance in the future, please don’t hesitate to call the team on 0330 122 0000.
Thank you again for your review and for choosing Simple Telecoms.
Reply from Simple Telecommunications Ltd
Hi William,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and appreciated speaking directly with a member of our team.
If you have any more questions or need further assistance, please don't hesitate to call us on 0330 122 0000.
Kind regards
Simple Telecoms
Simple Telecoms saved the day !
We received excellent service from Simple Telecoms.They were extremely helpful and understanding. My mother had recently moved into a new care home which did not have access to BT lines.Therefore she was stuck without her landline type phone.She could not use a mobile as she is 97 and registered blind and needed her usual big button phone.
However Simple Telecoms came to the rescue and she can now use her old phone through a router with a sim card inside.Connection is made from mobile phone networks.
My mother is so much happier now and can phone family and friends any time she likes.
I can thoroughly recommend Simple Telecoms.
15 May 2024
Reply from Simple Telecommunications Ltd
Thank you so much for your kind words and detailed feedback Annette.
We're thrilled to hear that you had a positive experience with Simple Telecoms, and will pass your kind comments on to the team.
It's heart warming to know that we could help your mother stay connected with her loved ones. Ensuring that she can use her familiar big button phone through our router solution is exactly the kind of support we strive to provide.
Your recommendation means a lot to us, and we're grateful for the opportunity to make a difference. If you need any further assistance, please don't hesitate to call the team on 0330 122 0000 Thank you again
Kind regards
Simple Telecoms
After 59 years with BT!
The changeover from BT/EE went exactly as planned - very smooth! I had one query which I emailed to Simple and got a reply within the hour. Trying to call BT, however, is a nightmare! Oh yes! And Simple was half the cost of BT...until, that is, BT realised that I was serious about changing. Then their prices came tumbling down...but too late!
9 May 2024
Reply from Simple Telecommunications Ltd
Hi Brian,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your move from BT/EE to Simple went smoothly and that our team was able to respond to your query promptly.
Providing excellent customer service and ensuring a hassle-free switch are top priorities for us.
It’s always frustrating when previous providers suddenly become more competitive only after you decide to leave. And only to put the cost cost up at a later date.
If you have any more questions or need further assistance, don’t hesitate to call the team on 0330 122 0000. We’re here to help!
Kind regards
Simple Telecoms
I had a small problem getting the…
I had a small problem getting the connection right, so I phone the company and I was talked though and it was simple, easy to follow their instructions and very polite.
Thank you team.
16 May 2024
Reply from Simple Telecommunications Ltd
Hi Karen,
Thank you so much for taking the time to leave us a 5-star review!
We're thrilled to hear that our team was able to assist you with your connection issue.
Our goal is always to make things as simple and straightforward as possible, and it's wonderful to know that you found our instructions easy to follow and our service polite.
If you have any more questions or need further assistance in the future, please don't hesitate to give the team a call on 0330 122 0000. We're always here to help!
Best regards,
Simple Telecoms
Needed a landline for my elderly Dad…
Needed a landline for my elderly Dad and this has solved the issue for us. Very helpful staff (Tony especially) thank you. Managed to keep old number after using a temporary number during switch over which was important for him. Everything going well so far , would recommend 😃
9 May 2024
Reply from Simple Telecommunications Ltd
Hi Carol,
Thank you so much for your kind review! We're delighted to hear that our service has helped solve the landline issue for your elderly Dad. We understand the importance of a smooth transition and are thrilled that Tony and our team could assist you effectively, especially in retaining your Dad's old number.
We greatly appreciate your recommendation and are here to assist with anything else you may need in the future. Feel free to contact the team on 0330 122 0000 if there's anything else we can do for you.
Warm regards,
Simple Telecoms
Reply from Simple Telecommunications Ltd
Hi Alan,
Thank you for your kind words and for choosing our service and product!
We truly appreciate your support. If you have any further feedback or if there's anything else we can assist you with, please feel free to call the team on 0330 122 0000.
All the best
Simple Telecoms
Decent company
I have used this company to have a landline for an elderly relative, and have found them to be accommodating and honest. To coin a term, It does what it says on the tin.
I would have no problems recommending them.
18 April 2024
Reply from Simple Telecommunications Ltd
Hi Wayne
Thank you so much for your kind review! We're thrilled to hear that our service has been accommodating and honest in providing a landline for your elderly relative.
We strive to make communication easy and reliable, especially for those who need it most.
We appreciate your recommendation and are grateful for your trust in us. If there's anything more we can do to assist you or your relative, please don't hesitate to contact us on 0330 122 0000.
Warm regards,
Simple Telecoms
Purchased the phone system for a family…
Purchased the phone system for a family members room in a nursing home and it has worked perfectly.
29 April 2024
Reply from Simple Telecommunications Ltd
Hi Ishbel,
Thank you for sharing your experience with our phone system for your family member's room in the nursing home.
We're delighted to hear that it has been working perfectly for you. Providing reliable communication tools for residents is essential, and we're glad we could meet your expectations.
If you have any questions or need further assistance in the future, please don't hesitate to contact the team on 0330 122 0000. We appreciate your feedback and hope the phone system continues to serve you well.
Best regards,
Simple Telecoms
Customer Support Team
Quick providing the technology and also…
Quick providing the technology and also being in touch.
Unfortunately delay with setting up the system. But not of their doing. Very pleased.
29 April 2024
Quick to rectify issue
In the first instance, we had an issue with connectivity and the network, which required escalation to rectify the situation. Once the matter was raised, the team were quick to respond and rectified the issues by providing a new unit in a efficient manner.
24 April 2024
Reply from Simple Telecommunications Ltd
Dear Roy,
I wanted to address the concerns you raised regarding the 1Phone unit that was shipped to you.
We sent the unit fully tested on April 8th and confirmed it was in working condition prior to shipping. We were surprised to learn about the issue only after your notification on April 24th, which was less than a day ago when you first reported a problem.
Upon receiving your feedback, our team immediately engaged with Evan to understand the situation. We have conducted thorough checks with you and have escalated the matter to our data center staff for further investigation.
In our email correspondence dated April 8th, we had specifically requested that you power up the router before transferring the number, which was approximately 15 days prior to the actual transfer. This was to ensure that the router was not damaged during transit and that it had a functioning service.
We have sent a new unit out on next day before 10.30AM delivery, with a returns bag for the old unit. This new unit has also been tested and calls made through it.
We understand your frustration with the situation; however, we believe that a one-star review is unfair given the circumstances, and not giving us time to resolved the problem. As you can see a new unit was/has been sent within 12 hours of you reporting the fault with us.
Thank you for your understanding.
Best regards,
Simple Telecoms
Excellent customer service
Excellent customer service. It's fantastic to be able to speak to a real person without pressing 1 press 2 etc...
Absolutely love talking to a team who you can hold a proper conversation with!
Adam dealt with the issues on my mother's phone quickly and efficiently.. Even following up with a call the next to check everything was OK. I definitely recommend you to others...
19 April 2024
Reply from Simple Telecommunications Ltd
Hi Lesley,
Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with our customer service team, especially Adam (Evan).
Providing personal and efficient service is a top priority for us, and we're thrilled that Adam could resolve the issues on your mother's phone promptly.
We appreciate your recommendation and are always here to assist you or anyone you refer to us. We hate call menu systems, so we don't have one. You will always get through to a person 24/7.
If you have any more questions or need further assistance in the future, please don't hesitate to Even on 0330 122 0000. Thank you again for choosing us!
Kind regards
Simple Telecoms
Very happy customer
Very happy with the whole experience. Very helpful personnel who knew what they were talking about and were able to get all arrangement completed on time while keeping me informed.
18 April 2024
Reply from Simple Telecommunications Ltd
Hi Nicky,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with us.
Our team takes pride in being knowledgeable and efficient, while also keeping our customers informed every step of the way.
We really appreciate your business and look forward to assisting you again in the future.
If you have any further questions or needs, please don't hesitate to give the team a call on 0330 122 0000. Thanks again for choosing us!
Kind regards
Simple Telecoms
Quick reply in person to my inquiry
Quick reply in person to my inquiry, helpful responder, my order arrived as predicted
17 April 2024
Reply from Simple Telecommunications Ltd
Hi Toby,
Thank you for your feedback! We're pleased to hear that you found our service quick and helpful, and that your order arrived as expected.
Please don't hesitate to reach out if you need anything else in the future. We appreciate your business!
All the best
Simple Telecoms
avoid simple telecommunications they do not care for the elderlyof
iam 85 years of age i live alone this simple telecommunications company disconnected my phone number and left me abounded and valuable without a telephone
and emergency red button life line and they have refused to reconnect me they where very rude on a phone conversation about my direct debit please avoid this company, save your money its a scam
12 April 2024
Unprompted review
Reply from Simple Telecommunications Ltd
Dear Maria,
Upon thorough review of your account, including emails and call recordings, we must correct your version of events.
Franco your point of contact clearly requested the disconnection of your line on the 12th of this month due to your new installation with a different provider, despite being informed at the time that this action was irreversible.
This request was documented through multiple emails confirming the chosen date and outlining the implications of the disconnection.
Your subsequent communication on Saturday (13th), expressing that your new provider had not completed the installation and requesting the line to remain active, was responded to promptly, reiterating that this was not feasible, as previously communicated in our correspondence and agreement.
Additionally, you unilaterally closed the direct debit necessary for outbound calls without notifying us of your migration to a new provider, which is essential for bill payments. We explicitly informed you that a new direct debit was required for continued service, which Franco reluctantly complied with.
There is no substantiated evidence supporting your claim of our team members being rude during any of our phone conversations.
To be unequivocal: you insisted on terminating the line on the 12th, fully aware of the irreversible nature of this action. Therefore, your interpretation of events is entirely inaccurate, and we take great offense at your accusation of us being "Scammers."
We suggest discussing this matter with Franco, your point of contact, as he may not have accurately conveyed the true nature of these events to you.
Sincerely,
Simple Telecom
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