Simply Eco Ltd Reviews 

1,143
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the work and the outstanding professionalism of the engineers. Consumers mention that staff members are exceptionally polite, friendly, and always ready to assist with any questions. Reviewers also appreciate how clean and tidy the work areas are left after all installations are completed. Some reviewers were not happy with the lengthy waiting periods and significant delays experienced between initial assessments and final installations. Others noted occasional communication gaps regarding scheduling or experienced minor issues requiring subsequent follow-up visits from technicians.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient engineers who arrived on time,... See more

Staff

Consumers find staff to be positive, highlighting that engineers and installers are extremely professional,... See more

Product

Clients share mixed opinions on product performance and installation experiences. Many reviewers expressed... See more

Customer service

Customers consistently note positive experiences with customer service, praising prompt communication,... See more

Quality

Customers expressed great satisfaction with the quality, noting that the work was completed quickly to a high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After the initial phone call eco looked into my case and helped me out in every step .Very informative and helpful. After the initial assessment it didn't take long from start to finish and when the e... See more

Rated 5 out of 5 stars

Had a combi boiler fitted and our engineer was very professional and efficient. There was a lot of work involved because of removing an old back boiler. The work was done to a high standard and when... See more

Rated 5 out of 5 stars

There was a little stall in between be approved to the work being booked in due to government changes but all in all. The men arrived when they said they would. We’re polite and courteous. The work... See more

Rated 5 out of 5 stars

We had new loft insulation and a boiler installed by Simply Eco. The insulation team were very helpful . They were very quick and tidy. They left the the house clean and took the packaging away... See more


Company details

  1. Central Heating Service

About Simply Eco Ltd

Written by the company

FULLY FUNDED BOILER GRANTS

What we install:

- Boiler Replacements - First Time Central Heating Installs - Cavity Wall Insulation - Room in Roof Insulation - Underfloor Insulation - Bathroom Extractor Fans - Window Vents - Smart Thermostatic Radiator Valves


APPLY NOW

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(1,143)

108 reviews in the last 12 months

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Rated 5 out of 5 stars

Simply Eco Insulation

We had new loft insulation and a boiler installed by Simply Eco.

The insulation team were very helpful . They were very quick and tidy. They left the the house clean and took the packaging away with them.

The plumber, Sarah, was also very helpful, considering the space he had to work with. He took all of the old boiler away and the garage tidy. Before he left he walked us through the operation procedure.

Must thank Victoria Pittordis for her help and advise quickly and sufficiently.

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Had a boiler fitted,but they put the…

Had a boiler fitted,but they put the condenser end in the gutter and every time it freezes it starts banging for hours I wish I never asked this company to fit it very very disappointing I phoned them but they did not want to know, all I got is contact bosch and put the phone down wish I never had this company to fit it as there customer service is very very poor

4 January 2026
Unprompted review
Simply Eco Ltd logo

Reply from Simply Eco Ltd

Thank you for taking the time to leave us a review, however, from a quick look on our systems, we can see that we undertook work for you 4 years ago. As such, your system was only under our care and warranty for 2 years from the point of installation.

Unfortunately, as no issues were highlighted or reported during the said 2 year warranty period, which is generally long enough for any installation defects to present themselves, we are unable to undertake any reviews of your system or any corrective works.

You mentioned in your review that you called in to the office and the team were unhelpful, however, the notes on your account reflect a very different reality.

You advised us that your service engineer said the condense is in the wrong place, then stated that the engineer did not go up to have a look.

You were then advised you failed to notify us/ the installer of any issues within the 2 years signed warranty form period. You then consistently argued and shouted over our telephone team who did their best to support you, despite you not having reported the matter in time, and being out of warranty.

We take pride in delivering high quality installation work and our customer reviews are a testament to that commitment. It is obvious in this case that your review is not reflective of our business or the way we operate.

Rated 1 out of 5 stars

No integrity

All went well up until the day of having the ventilation fitted . I was told that it would be mandatory to have this fitted in downstairs loo and utility but when the electrician turned up it was announced they would be putting an extractor fan in the middle of my kitchen wall with trunking leading down the wall and the utility and downstairs loo extractors would have the trunking across the ceiling , down the wall and the fans may be drilled through the lintels affecting the structural integrity of the house. Mmm 🤔 I called Simply Eco to try and discuss this and spoke to an incredibly rude member of staff who didn’t let me speak and kept asking me ‘what exactly don’t you get? ‘ when I said I was confused as to why this was their suggested way of adding ventilation. (Obviously nothing to do with them getting the most amount of money as they can 🙄) I said I needed to think about it as I didn’t want to go ahead with this method and have not heard from them since. Definitely do NOT recommend

15 December 2025
Unprompted review
Simply Eco Ltd logo

Reply from Simply Eco Ltd

Dear Kimberley,

We feel there may be some crossed wires and miscommunication here; the fans would not be drilled through the lintels, we’ve tried calling you several times to discuss your review, however, we have not been able to reach you.

Please return our call on 0121 667 9972 to discuss further. We hope to address the matter and get the situation resolved for you.

Rated 5 out of 5 stars

We recently had a new boiler installed…

We recently had a new boiler installed by Simply Eco through a government grant, and the experience from start to finish was very positive.

From the initial contact, everything was clearly explained, including the grant process and what work would be carried out. Communication was good throughout, and appointments were arranged without any issues.

On the day of installation, the engineers arrived on time and were polite, professional, and respectful of our home. In addition to fitting the new boiler, they also installed loft insulation and a fan. The team worked efficiently and were very thorough, taking the time to explain what they were doing and how everything worked once completed.

The installation itself went smoothly, and it was clear that care had been taken to ensure everything was done properly and to a high standard. The work areas were kept tidy, and everything was cleaned up at the end of the job, which was much appreciated.

Overall, the entire process felt well organised and stress-free. We’re very happy with the work that was carried out and grateful that it was fully funded through the government grant. Based on our experience, I would happily recommend Simply Eco to anyone considering a boiler replacement through the grant scheme.

13 November 2025
Unprompted review
Rated 4 out of 5 stars

The staff were friendly and helpful

The staff were friendly and helpful, always put you through to the correct department. There was a lengthy delay from the initial assessment to the installation. Quite a few times we were not informed when work was going to be carried out and a random call from a trades person was received. Not ideal if you are vulnerable. Office staff were always polite and friendly showing empathy. When a problem arose with the installation the aftercare team were efficient in replying and arranging an engineer to rectify the problem.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Friendly, supportive, knowledgeable and kind: everyone we dealt with at Simply Eco was brilliant. From the offset we weren't sure what was going to happen and how things ran? The staff went into every detail about the whole process. From the initial survey the staff took us through everything, they were lovely. When it came to our loft to be insulated the staff were experienced and helpful, there was an issue with our electric panel and the electrician went to great length to fix the problem and keep us going. The team that came to fit our boiler were very nice and made a great and clean job of the fitting it. It's a fabulous boiler and a massive upgrade for us. We feel alot better for the whole experience being with Simply Eco, they carried out everything they said to a fabulous standard with respectful and trustworthy staff. We couldn't have found anyone better.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

I am really pleased with the company

I am really pleased with the company,everything explained from first phone call.I wasnt happy with my installation but it was soon rectified & a second fitter did an amazing job

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Wow what can I say simply eco are great…

Wow what can I say simply eco are great they took me through the whole process of the grant from the first contact to all the work being completed in about 9 weeks we had the following done
Loft instalation
Air filtration system in loft
Trickle vents in windows
New boiler fitted
All the staff from the office people,surveyor and engineers were great,friendly and professional nothing was too much they made the grant application so easy did not think we would qualify but we did its a great service they provide i would highly recommend them

29 October 2025
Unprompted review
Rated 5 out of 5 stars

I recently had Simply Eco install a new…

I recently had Simply Eco install a new boiler, insulate my loft, and fit two extractor fans through a government-backed scheme, and I couldn’t be happier with the entire experience. From start to finish, the service was absolutely outstanding.
The team was professional, friendly, and incredibly efficient. They explained everything clearly, turned up when they said they would, and completed all the work to a very high standard. My home is already noticeably warmer and more energy efficient, and the new extractor fans have made a huge difference.
What impressed me most was how smooth and stress-free the whole process was. Simply Eco handled all the details, kept me updated throughout, and made sure the work was done properly and tidily.
I’m genuinely delighted with the results and wouldn’t hesitate to recommend Simply Eco to anyone considering improvements through the government scheme. A fantastic service from a reliable and knowledgeable team!

9 September 2025
Unprompted review
Rated 4 out of 5 stars

We had a good experience with this…

We had a good experience with this company, they were friendly, helpful and did the work very quickly, the customer service team was extremely helpful from start to finish.
We were very pleased with the company.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Great boiler installation

Simply Eco have been fantastic from the start to the finish. The people involved have all been professional and polite. It all started with an initial discussion which worked its way into a clear project plan. The tradespeople have all been wonderful, expedient & punctual. The biggest thanks goes out to Adam who installed the boiler. He really went above and beyond, worked very hard and also stayed on point to fix a few snags. I really couldn't commend him enough. All in all it has bee a great experience. Thank you.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Reliable company .

This company were Excellant from start to finish .good comunication all through .friendly obliging .nothing too much trouble .brand new boiler window vents walk fans .well done simply eco.

3 July 2025
Unprompted review
Rated 4 out of 5 stars

Great professional service

I was very fortunate to receive an energy grant through Simply Eco in 2025. There service from start to finish was very professional and a willingness to assist. They fitted a new boiler, a new ventilation fan in the bathroom and cavity wall insulation. We were also assigned a very competent gas engineer who fitted our boiler. All quality measures were put in place. Very happy with the service provided by Simply Eco and would definitely recommend them.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Can highly recommend

Can highly recommend this company, they were excellent to deal with from the application for a boiler to the installation. The correspondence was always good whilst I was waiting for funding to come through and the fitting was of the highest standard! Extremely neat and very efficient.

11 November 2025
Unprompted review

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