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SimplyVATReviews 

224
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the service as excellent, professional, and efficient, making complex VAT compliance simple and providing peace of mind. Reviewers frequently highlight the staff and customer service for their helpfulness, responsiveness, and proactive approach, often mentioning dedicated account managers who provide clear communication and personalized support. People appreciate the quick response times and the team's willingness to assist with various queries, ensuring deadlines are met and issues are resolved properly. However, some customers also noted a difficult start or a complete collapse of service after onboarding, with issues like changing agents, unanswered emails, and a lack of clear ownership. These reviewers felt unsupported and found the service impersonal, stating that promises of guidance and dedicated account managers were not fulfilled, leading to them having to resolve problems independently.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highly recommending it for reliable VAT support... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, responsiveness,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SimplyVAT is the best service I have come across in EU VAT segment as I also deal with other service providers which lack the expertise or professionalism that SimplyVAT offers. The VAT specialists ar... See more

Company replied

Rated 5 out of 5 stars

Working with Ewa has been a real pleasure so far. She responds to emails very quickly and is always helpful. After a difficult start a couple of years ago with SimplyVAT, when we unfortunately had a p... See more

Company replied

Rated 5 out of 5 stars

I have been using SimplyVAT for just under a year to fulfil my EU tax requirements as I expand my Amazon business. Very happy with the service I have received. It is always reassuring to know I have s... See more

Company replied

Rated 5 out of 5 stars

We have been working with SimplyVAT for some time now. I must say they have been not only very efficient and compliant but also very flexible when the situation changes. We have had a few moments whe... See more

Company replied


Company details

  1. Tax preparation service
  2. Business-to-Business service
  3. Ecommerce solution provider
  4. Tax consultant
  5. Tax preparation software

Written by the company

We’re SimplyVAT. We handle international VAT Registration and returns for ecommerce businesses. We specialise in VAT in Europe and Canadian GST. Whatever your business looks like, we can make VAT simple. We speak over 15 languages and our clients range from one-person startups to multi-national corporations. Tax is complicated, so we’re here to make it simple. Whether you’re selling through a marketplace like Amazon FBA or have built an audience for your own website, we’ll take the administrative burden out of VAT. We handle the One Stop Shop VAT schemes as well as individual VAT registrations. Our Consultancy services are available to answer complex VAT questions. We developed our platform, Tribexa, to make VAT compliance as simple as possible. Everyone on our team is focused on making sure you have the best possible VAT experience. We’re proud to say that as a result, ecommerce businesses all over the world have ranked us the best VAT service in the industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(224)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service at SimplyVAT

I have been using Simply VAT for a couple of years and I have always been very happy with the services I have received and especially the collaboration I have had with my Client manager Ulla Ritchie.

Ulla has always been very professional and assisted with both knowledge about UK VAT and also been vital in getting our reporting in place.

I would highly recommend working with Ulla.

15 May 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Kristina, we appreciate your 5-star review and recommendation! Thank you for choosing SimplyVAT for your VAT compliance needs.

Rated 5 out of 5 stars

5-Star Review for SimplyVAT.com

I have been using SimplyVAT.com since February 2016 for both EU VAT registration and filings as well as Intrastat services, and I can genuinely say they have been an invaluable partner in managing my cross-border VAT compliance.

From the very beginning, the team has been professional, knowledgeable, and incredibly supportive. They took charge of all my VAT declarations across Europe and the UK, and their expertise gave me the peace of mind I needed to focus on growing my business.

The personnel are not only responsive but also very pleasant to work with — always ready to answer questions, clarify complex requirements, and keep everything running smoothly. It’s rare to find a service provider that delivers such consistent quality and personal attention over the years.

If you are looking for a trustworthy, experienced, and friendly team to handle your international VAT obligations, I highly recommend SimplyVAT.com.

Thank you to the entire team — you've been a crucial part of my business success!

1 March 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Yohann, thank you very much for the 5-star review and recommendation! We love having you as a client and supporting you with your VAT compliance. We will continue loving VAT, so you don't have to :).

Rated 5 out of 5 stars

Ulla was excellent and very helpful

Ulla is always professional in her approach, and I have been helped many times by her accurate advice and prompt, flexible responses. Her sense of responsibility and dedication to her work make her highly trustworthy.

7 April 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Maeda, thank you for your 5-star review! We value your partnership and feedback about the service you've received from Ulla.

Rated 5 out of 5 stars

Great experience

Vittoria is a very caring Client Manager. She responds very quickly and always explains everything clearly.

25 April 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Kseniya, thank you for your 5-star review! We are pleased to know that you are happy with our service and appreciate you highlighting your Client Manager, Vittoria.

Rated 5 out of 5 stars

Great customer service

I've worked with Simply VAT for over a year now and they've been great. Especially a big thanks to my account manager Jordanne who should have a gold star.

4 April 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Henrik, thank you for your 5-star review and for choosing SimplyVAT for your VAT compliance needs. We're pleased that you're happy with our service.

Rated 5 out of 5 stars

Really smooth process from start to…

Really smooth process from start to finish. I represent a Kiwi company entering the EU market and looked around at options for helping sort VAT.

SimplyVAT were excellent right from the start - making what would have been a very complicated process simple and clear. Clear communication and a nice backend portal made the process run smoothly.

1 April 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Jamie, thank you for the 5-star review! We're glad that you found the process simple, clear and that you're enjoying our portal. We love VAT, so you don't have!

Rated 5 out of 5 stars

Friendly and helpful customer service

Friendly and helpful customer service! Responsive and fast to solve issues

25 March 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Josh, thank you for the 5-star review! We'll continue to work to provide world-class compliance solutions and customer service.

Rated 5 out of 5 stars

Excellent Service

Romainy and other members of the Simply VAT team have provided us with an excellent service over the years and would highly recommend their services.

11 March 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Leon, thank you for the 5-star review and recommendation! We appreciate your feedback as we put our clients at the heart of what we do.

Rated 5 out of 5 stars

I sent an email with some difficulty

I sent an email with some difficulty
Within a few minutes Vittoria got back to me, explained to me in a polite and professional manner
Checked that I understood, made sure everything was done correctly
Wonderful and courteous service
Really satisfied

7 March 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Ronen, thank you for your 5-star review! We're glad to hear that your issue was resolved so promptly and with such care.

Rated 5 out of 5 stars

Excellent Service

I would highly recommend Simply VAT. The service is efficient and concise. Debbie has been our account manager for a few years and is always there with advice or to help with any queries I may have. Recently they have introduced a Portal so you can upload sales/purchases information in your own time. I have found it very helpful and user friendly.

11 February 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi John, thank you for your 5-star review! We appreciate that you're happy with our services - both from Debbie and our portal.

Rated 5 out of 5 stars

Very satisfied with the support!

I'm very satisfied with the support given by the multitude of people working at SimplyVAT. Oscar has been great and on top of things regarding my VAT registrations, Jessie has been very helpful, informative and supportive with the numerous back and forths needed for my backdated VAT return, and Carolina was very understanding and accommodating to my business needs regarding the contracts between my business and SimplyVAT. All around a great experience!

5 February 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Theo, thank you for the 5-star review! We appreciate you trusting us with your VAT compliance needs.

Rated 5 out of 5 stars

Always great, always on top of things.

Always great. I work with Ewa and she is kind, responsive, patient, and attentive. Been a great partnership for years.

23 January 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Dan, thank you for the 5-star review! We appreciate your partnership and are glad you feel supported.

Rated 5 out of 5 stars

Prompt, Professional, and Clear

We’ve been very satisfied with the support provided by our Client Manager, Vittoria Puccetti. She’s always been quick to respond and highly professional, making VAT reporting much easier for us. Her clear guidance and explanations have been a real help throughout the process.

14 January 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Kateryna, thank you for your 5-star review! We're glad to know that you are satisfied with our service.

Rated 5 out of 5 stars

Easy to work with

Our account manager, Romainy, was amazing to work with - responsive, helpful and friendly. SimplyVAT made the whole process transparent and straightforward.

9 January 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Harry, thank you for your 5-star review! We're glad you're happy with our service.

Rated 5 out of 5 stars

Very helpful

Very helpful, polite and to the point. Highly recommended

6 January 2025
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi MAgic, thank you, we appreciate your 5-star review!

Rated 1 out of 5 stars

Incredibly disappointed. Avoid!

Incredibly disappointed. This company's communication was incredibly poor throughout. They ignored our communication so they could delay our de registration so that it slipped into the next VAT quarter and then charged for an unnecessary additional 3 months work. They then took an unauthorized amount after de registration and agreed to refund. Now chased 3 times for that refund with no response or refund. Customer service is their lowest priority. Taking your hard earned money is their focus.

27 December 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi, thank you for your feedback. We are sorry to learn of the experience you have received here at SimplyVAT. This clearly does not meet the standards we aim to deliver. I understand a member of our Senior Leadership Team has been in contact with you to clarify the points you have raised and resolve your outstanding issues.

Rated 5 out of 5 stars

A real asset

Our account manager, Fawad, offers an excellent service. He is prompt, professional and very diligent in his replies. A real asset to the company!

26 December 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Anthony, thank you for your lovely 5-star review!

Rated 5 out of 5 stars

These guys make the complex simple

These guys make the complex simple - allowing us to concentrate on growing our EU business. Tamara was very patient and very professional - she made it simple and straightforward. Can highly recommend.

1 December 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Conor, thank you for the wonderful 5-star review and recommendation. We appreciate having you as a client.

Rated 5 out of 5 stars

If Simplyvat did not exist, it would have to be invented

I love Simplyvat. I say: If Simplyvat did not exist, it would have to be invented. And always great people on my team: Veronica, Vittoria, Julieta…

11 November 2024
Unprompted review
SimplyVAT logo

Reply from SimplyVAT

Hi Miguel, thank you for your awesome review! We love and appreciate your partnership with us.

Rated 5 out of 5 stars

Great!

Fawad is fast, communicative, and a pleasure to work with. Had a great experience!

21 November 2024
Unprompted review

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