Simply Waste Solutions Reviews 

341
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

We were working for a year then they have changed the supplier. New supplier has brought a new bin(which is smaller than our agreement) but no one collected the old one which is full with rubbish. I h... See more

Company replied

Rated 1 out of 5 stars

Disastrous after sales service. Another example of a promising sales team which seemed to meet all your needs. However 3 months down the line several weeks of collections missed but still issued fu... See more

Rated 1 out of 5 stars

A customer of this company left heavy bags of glass outside a residential block, and across the street. Not collected for days, and no response from company who have changed phone numbers. Now Biffa... See more

Company replied

Rated 1 out of 5 stars

Terrible company if you value your business choose another company. They never collect on time and give terrible excuses. Customer service is a joke. Week after week late collections. They have been t... See more

Company replied

Company details

  1. Waste-Management Service
  2. Waste Collection Service

Information provided by various external sources

A progressive waste management and recycling services company that is focused on waste diversion. Operating in London, Oxford and Bristol we run a fleet of vehicles that collect multiple types of recyclable materials from businesses all over the UK.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

341 reviews

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2.6

All reviews

(341)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

They were simply the best!!!!

They were simply the best. Good service all round. Especially the drivers who deliver and pick up the skips, they were professional, friendly and kindly.

24 September 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Leon, thank you for leaving this great feedback. It's really appreciated!

Many thanks,

Rated 1 out of 5 stars

Charge for separate food waste and glass "recycling" and then chuck it all together with the "dry mixed recycling" in the SAME truck

We're a deli, refill shop and cafe in Eynsham and have been customers of Simply Waste services for our "recycling" collection for many years. We pay for a separate 'mixed dry recycling' bin as well as a separate food waste collection and a fellow business opposite pays extra for a separate glass recycling bin. Since the start of lockdown we have noticed that Simply Waste have been throwing our carefully separated materials all into the back of the same truck. See our damning video taken only last Weds 20th Sept, go to youtube and search tHID6Fp4iMM. Such levels of contamination renders much of the material unrecyclable - particularly the cardboard, which once covered with oily foodwaste, is only fit for incineration. It makes Simply Waste's touting themselves as a sustainable and eco-aware business highly suspect indeed, don't you think?

Whilst we accept Covid has presented unprecedented challenges to many business, for Simply Waste to combine our collections in this way without telling us and while continuing to charge us for separate collections is both underhand and a downright rip off. When we first noticed it, we spoke to their call centre who said it was "due to exceptional nature of Covid" and that normal service would resume shortly. This was months ago, and with hospitality venues now back open, their excuse that the round was too small to justify separate collections looks very weak. Regardless of that, the lack of communication on their part is clearly unacceptable. How many of Simply Waste's other customers are thinking they are doing the right thing by paying for separate recycling services and are being ripped off like us?

20 September 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Lucy, thank you for highlighting this issue. I'm very sorry to hear about your experience with your current waste collection services. Your comments have been forwarded to our Operations department and someone from our team will be in contact with you to try and resolve this.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Amazing service

I have never had to do anything like order a skip before and I have to say I am so happy I chose you - the service and help I received was amazing from delivery, collection and to answering my queries - I would highly recommend Simply Waste Solutions. Thank you

19 September 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Gillian, thank you for leaving this great feedback. It's really appreciated!

Many thanks,

Rated 5 out of 5 stars

Good value and efficient.

10 September 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Deborah, thank you for leaving this great review. It's really appreciated!

Many thanks,

Rated 5 out of 5 stars

Did use a local skip hire previously…

Did use a local skip hire previously and they were worse than useless, put me off from hiring skips for ever almost! Such a breath of fresh air SWS, so pleasant phone manner and accurate delivery time, would definitely use again

10 September 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Dave, thank you for leaving this great review! We're pleased to hear that you'd use our services again.

Many thanks,

Rated 5 out of 5 stars

Brilliant service very prompt with very…

Brilliant service very prompt with very friendly helpful staff first class would recommend 👍🏻

10 September 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Kathryn, thank you for leaving this great feedback. We're pleased to hear you'd recommend our services!

Many thanks,

Rated 1 out of 5 stars

This review is for my experience so…

This review is for my experience so far, hence the one star.
Booked skip online and instructed that it has to be delivered between 8 and 12 as I work late shifts. On day of delivery no skip arrived and no call. When I called they said due to issues the delivery will be next day. All waste now on my front lawn and skip is booked for next day.
Let’s see what happens

7 September 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Asad, thank you for highlighting this issue and I'm very sorry for any inconvenience caused. I have contacted my Operations department and can confirm that the delivery is booked for tomorrow before 12pm.

Many thanks,

Rated 5 out of 5 stars

Very efficient and friendly service

Very efficient and friendly service. Thank you.

4 September 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Antony, thank you for leaving this great feedback. It's really appreciated!

Many thanks,

Rated 5 out of 5 stars

Feedback

Excellent service with good communication to their customer. Reliable and professional

3 September 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi, thank you for leaving this great review. It's really appreciated!

Many thanks,

Rated 5 out of 5 stars

From the inital phone call to book my…

From the inital phone call to book my skip these guys were professional and friendly. The delivery driver was very helpful and skillfully manouvered my skip into my front garden. The pickup driver was equally efficient although I was not there he cleared and stacked neatly the boxes I had saving his spot. All in all, a very friendly, eficient and very reasonably priced service. I will definatly be using again and have no qualms in recomending ther service.

3 September 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Andy, thank you for leaving this great feedback. We're pleased to hear you'll be using our service again!

Many thanks,

Rated 5 out of 5 stars

Excellent company!

Simply Waste Solutions is an excellent skip hire company. I was able to book a skip at very short notice and the booking system was very efficient. The driver who delivered and subsequently collected the skip was very polite and good humoured and delivery was really quiet (important, as it was 8:00 a.m.) -. I hadn't realised the skip lorry had arrived until the driver phoned me from outside! The skip was collected on time and the price was very good. I would definitely use this company again for any future skip hire needs.

20 August 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Catherine, thank you for leaving this amazing review! We're happy to hear that you were really pleased with our service and we're glad that you would use us again!

Many thanks,

Rated 5 out of 5 stars

No complaints.

Very easy to book. On the day the skip was I Had to call to confirm time of delivery. Driver was polite and put the skip where we needed it.

Called the company to arrange collection and they turned up when they said they would.

Cost effective and great service.

20 August 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi, thank you for leaving this amazing review! We're pleased to hear that you are happy with our service.

Many thanks,

Rated 5 out of 5 stars

First time if used a skip and ordering…

First time if used a skip and ordering is easy. Significantly cheaper than most firms as long as you are aware of the weight limits.
Arranging pick up was quick and they were punctual and the driver was friendly .

Overall a good experience and I would definitely recommend them

20 August 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Peter, thanks for the great feedback. We're glad to hear you'd recommend us!

Many thanks,

Rated 5 out of 5 stars

Excellent service

Excellent service. Delay in delivering it but was no problem. Easy to get in touch with and good communication. We will use again.

20 August 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Gina, thank you for leaving this feedback. It is really appreciated!

Many thanks,

Rated 1 out of 5 stars

Skip arrived at 10.00 in the evening it…

Skip arrived at 10.00 in the evening it was due to be delivered with no warning.
Arranged a collection, which I was assured was going to be in office hours.
Got a call at 8pm on the evening the collection was due, asking if it was ok to collect it after 10.00 in the evening!
Not really set up for domestic customers if they think Jo Public wants a skip dropped that late !

13 August 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi, I'm very sorry to hear about the experience you've had with us. I have passed your feedback onto our Operations department. Thank you for highlighting this.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Quick & simple ordering service

Quick & simple ordering service. Friendly & fast follow up by the services teams, ensuring the correct size skip is ordered for our needs. Drivers were very helpful and timely. Great overall service

11 August 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Ray, thank you for leaving this great review. It's really appreciated!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Very good service

Came as planned driver explained best way to fill wiched helped and was collected within 24 hours of my call to say we had filled it . Would recommend to all

6 August 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Deborah, thank you for leaving this great review. We're pleased to hear that you'd recommend us!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Perfect Waste Solution

Nice and friendly staff.Proffesional advice from both Shamek,who books the skip and skip lorry driver also. I will definitely recommend this company to others for solving waste problems.

6 August 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi, thank you for leaving this great review! I will pass your kind comments onto Shamek.

Many thanks,
Simply Waste Solutions

Rated 4 out of 5 stars

Received the right size skip

Received the right size skip, however was a closed in 8 yrd skip, so not as described on website, this did however make loading the skip awkward, bit of a delay on collecting skip at end of hire, but not a major issue as was cheaper to hire than other companies, would recommend and certainly use again.

30 July 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Dan, thank you for leaving us this feedback. Apologies if the skip you received wasn't as described when you purchased, but we're pleased to hear that this didn't affect your service too much! We're glad to hear that you'd use us again and recommend our services.

Many thanks,
Simply Waste Solutions

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