Simply Waste Solutions Reviews 

341
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

We were working for a year then they have changed the supplier. New supplier has brought a new bin(which is smaller than our agreement) but no one collected the old one which is full with rubbish. I h... See more

Company replied

Rated 1 out of 5 stars

Disastrous after sales service. Another example of a promising sales team which seemed to meet all your needs. However 3 months down the line several weeks of collections missed but still issued fu... See more

Rated 1 out of 5 stars

A customer of this company left heavy bags of glass outside a residential block, and across the street. Not collected for days, and no response from company who have changed phone numbers. Now Biffa... See more

Company replied

Rated 1 out of 5 stars

Terrible company if you value your business choose another company. They never collect on time and give terrible excuses. Customer service is a joke. Week after week late collections. They have been t... See more

Company replied

Company details

  1. Waste-Management Service
  2. Waste Collection Service

Information provided by various external sources

A progressive waste management and recycling services company that is focused on waste diversion. Operating in London, Oxford and Bristol we run a fleet of vehicles that collect multiple types of recyclable materials from businesses all over the UK.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

341 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(341)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Very professional, on time and friendly.
We will for sure use them again

28 May 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi, thank you for leaving this amazing review. It is really appreciated!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Brilliant prompt service

Brilliant prompt service. Friendly staff. Collected of skip was easy to arrange. Would definitely use again and recommend to friends and family.

28 May 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi, thank you for leaving this great feedback. We're happy to hear that you would recommend us to your friends and family!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

From booking to collection of the skip…

From booking to collection of the skip the service was out of this world. Helpful polite and flexible are just three words to describe this company.

Thank you

28 May 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Daren, thank you for leaving this great review, it is really appreciated!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Excellent service

28 May 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Benjamin, thank you for leaving this excellent review!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

My Old Shed

I had an old shed to dispose of, I gave Simply Waste a call on recommendation and within 20 hours the shed was gone! Extremely preferable rates, very friendly driver, excellent communications all round!
Outstanding 5 star service

27 May 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Jason, thank you for leaving this great feedback! It is really appreciated.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Excellent Service

Great service, booked a domestic bin collection due to the current situation and it was a very swift and easy experience speaking with Rosie in the office and the service took place the next day. The driver Chris Robinson was lovely and very accommodating and had a nice chat. Great service from a great company!

8 May 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Zoe, thank you for leaving this great review. We're pleased to hear that you're happy with the service you received and we look forward to working with you again!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

This is the second time in recent weeks…

This is the second time in recent weeks in which I feel the need to write regarding my experience with Simply Waste. Again, like my previous comment, I have to commend the efforts by the company but notably, James O’Keeffe. In short, I had a major problem with one of my own customers which needed urgent attention. James was at hand. Even after hours, he kept me informed with the progress of the situation. True to his word the incident was dealt with minimal fuss. His efforts and that of the team at Simply Waste ensured that the matter didn’t escalate. Thanks to both James and the team.

6 May 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi David, thank you for leaving this amazing review. I will make sure to forward your kind words onto James.

Many thanks,
Simply Waste Solutions

Rated 4 out of 5 stars

They are a great broker to work…

They are a great broker to work alongside. Good quality information and swift at getting back to you. Delighted to look after their account and hope this continues with more work being allocated to us.

5 May 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Michelle, thank you for leaving this positive feedback! We aim to be a five-star business so please let us know if there's anything we can do to make your experience with Simply Waste Solutions an even better one.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

The team were excellent short notice…

The team were excellent short notice collection and very fair assessment of the extra Volume I added from original quote.

Good guys very helpful and polite on collection.

Recommend this company!!

20 April 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Weston, thank you for leaving this amazing feedback! It is really appreciated.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Robert Damasdi quickly sorted an issue…

Robert Damasdi quickly sorted an issue we had with a pick up which was very early and woke up the neighbours. He rearranged the pick up very efficiently and kept me informed at every stage. Robert was very polite and professional

3 April 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Paul, thank you for leaving this amazing feedback! It is really appreciated.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Excellent customer service

I called to enquire about swapping our current bin for a larger one. Rebecca S was extremely helpful and sent through the relevant paperwork within minutes of me speaking to her. We were able to get our new bin by the end of the same week! Brilliant service and it got us out of a real hole! On top of that we've never had an issue with the waste collection service since moving to them - which we highly recommend.

27 February 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Paula, thank you for leaving this amazing feedback. It is really appreciated and I will make sure to pass your comments onto Rebecca.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Great Costumer Service

I was Dealing with Rebecca and she was very prompt on her replies and also was able to assist me on any questions I had for her! :) very good Costumer service from Simply waste Solutions!

21 February 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi, thank you for leaving this positive feedback about Rebecca. I will pass your kind comments onto her.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

They arrived as planned and the…

They arrived as planned and the Mr.Barnes (the cleaner) went above and beyond my expectations.

Many thanks
60 Spring Gardens

22 January 2020
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Alex, thank you for leaving this positive feedback. We're glad to hear that you think the service went above and beyond your expectations!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Professional service…

Having dealt with Simply Waste Solutions for sometime now, we've always them and particularly Dale Jenkins easy to deal with, responding quickly to enquiries and managing situations professionally. Good job, well done.

23 December 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Keith, thank you for leaving this positive review. It is really appreciated!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

We (Jones Skips Wolverhampton Ltd)

We (Jones Skips Wolverhampton Ltd) have dealt with Dale Jenkins and his for a few years now. They are professional and understanding. Over the years we have built a great relationship with all of our teams, at both Simply waste solutions and Jones Skips.

20 December 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Andy, thank you for leaving this amazing feedback, it is really appreciated!

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Thank you

I would like to thank Dale Jenkins for his professionalism, and helpful manner, when in communication with ourselves.
It is a very easy working relationship with have with you, and your teams.

20 December 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Wayne, thank you for leaving this great feedback about Dale. I'll pass your kind words onto him.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

We find Simply Waste Solutions vey efficient

We find Simply Waste Solutions very efficient and easy to deal with. From the start of my communication with them I have been in touch with Rebecca Simpson and she has been great. It made things very easy as there was continuity by speaking to the same operator. She checks often that we are pleased with their service. We get an email everyday the collection is due if there are no bags left out. We would highly recommend this company and their members of staff. We use them for both our businesses.

6 December 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Mack, thank you for leaving this amazing feedback about Rebecca. I will pass your kind comments onto her.

Many thanks,
Simply Waste Solutions

Rated 1 out of 5 stars

Appalling and dangerous driving by your…

Appalling and dangerous driving by your driver of Lorry reg EU16GOJ this morning on the M4 between the M25 and London at 5sm today (2/12/19). Despite the 50 mph limit on the M4 for the previous 30 miles your driver thought it acceptable to drive aggressively at those adhering to the speed limit. They than decided it appropriate to try and overtake in the outside lane at 60MPH in the roadworks with narrow lanes. Clearly, the lorry was too big for the outside lane, which is also illegal, and nearly hit several cars as he pushed the cars in the middle lane over as he straddled 2 lanes.
I do hope he got to where he needed to be in time but if I was one of your customers I would not want a driver with this total disregard to safety anywhere near one of my businesses.

2 December 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Dave,

Thank you for bringing this to our attention.
We will immediately pass this on to our operations department who will take it up with the driver. If we need any more information from you, we will contact you via here.

Many thanks,
Simply Waste Solutions

Rated 5 out of 5 stars

Great partner for our business

We are a sub-contractor for Simply Waste Solutions. They are efficient and highly organised. They make our lives as a sub-contractor extremely easy. Special mention to Dale, James, Rose, Marcus & Sophie for their help.

22 November 2019
Unprompted review
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Jordan, thank you for leaving your feedback, it's really appreciated!

Many thanks,
Simply Waste Solutions

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look