Bought one q4 and was so impressed by james that I have committed to buying another I think he could do lessons on being British ! We have been researching for weeks snd got a better deal at a main... See more
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Friendly & relaxed sales process with no pushy sales attempting to add products to the purchase. Able to take the vehicle on an extended test drive which, given a change from manual to auto, was ver... See more
Excellent service. Very knowledgeable, helpful and polite personnel. I would strongly recommend Bridgend Audi. They go the extra mile for Customer satisfaction. They never once made claims which the... See more
Company replied
I could not believe how helpful the staff member called ALISHIA was throughout my visit . She was incredible printing out documents with images to determine what parts I had to order and all other hel... See more
Company details
About Sinclair Group - Bridgend Audi
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremain Road, CF31 2TZ, Bridgend, Wales, United Kingdom
- 01656 602211
4.6
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sinclair Group - Bridgend Audi
Thank you for the great feedback! We're thrilled to hear Martin provided such professional and knowledgeable service. Enjoy your new car!
Smooth operation
Smooth operation. Friendly staff. Made a simple diagnostic check a pleasant experience.
Plus a free car wash. I thought it was great to have the offer to wash the exterior but before I exited my car when I arrived home, I realised they did the interior too.
2 July 2024
Unprompted review
Reply from Sinclair Group - Bridgend Audi
Thank you for the great review! We're so glad to hear you had a smooth and pleasant experience. It's fantastic that you noticed the extra care with the interior as well! We look forward to welcoming you back.
Sinclair Audi Bridgend
Sinclair Audi Bridgend is by far the best Audi dealer, superb service and great customer care from start to finish.
19 June 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your fantastic feedback! We're thrilled to hear you had a superb experience with us. Your kind words mean a lot to our team. Best regards, Sinclair Audi Bridgend.
Bought a lovely used A3 Black Edition…
Bought a lovely used A3 Black Edition from Audi Bridgend and the sales
Staff were excellent. Very helpful and got us what we wanted.
10 June 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience purchasing your A3 Black Edition from us. Our team is committed to providing excellent service, and we're glad we could help you find exactly what you were looking for. Enjoy your new car! Best regards, Sinclair Audi Bridgend.
Fantastic customer service and hassle free salesmanship
Fantastic customer service and bass
9 June 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We're delighted to hear that you experienced fantastic customer service at Sinclair Audi Bridgend. If there's anything else we can assist you with, please let us know. Best regards, Sinclair Audi Bridgend.
Reply from Sinclair Group - Bridgend Audi
Thank you! We're glad to hear you had an excellent experience. We look forward to serving you again! Best regards, Sinclair Audi, Bridgend.
Excellent customer service and great…
Excellent customer service and great deals with our recent new car purchases. Highly recommended.
31 May 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your wonderful feedback! We're thrilled to hear that you experienced excellent customer service and found great deals with us during your recent new car purchases. Your recommendation means a lot to us. If you have any further feedback or need assistance in the future, please feel free to reach out. Best regards, Sinclair Audi, Bridgend.
Very helpful and staff were amazing
The viewing room was very clean and tidy and the cars were easily visible. Andrew came over to ask if I needed help with anything. He was very helpful as I had set in my mind the car I wanted. He showed me different versions and did not push or try to get me to buy the car it was all on my terms. He was brilliant in getting back to me via email and was lovely and totally helpful. He was brilliant.
The car looks absolutely stunning and I cannot fault Audi enough.
2 May 2024
Reply from Sinclair Group - Bridgend Audi
Hi Rhiannon, thank you for the 5-star rating! We are happy to hear that you were satisfied with the level of service you have received and that you're enjoying the new car. Please don't hesitate to contact us for any further inquiries. Many thanks, Sinclair Group
half a day for an oil change on a timed job
Took one of our company vehicles an audi sq7 in for an oil change. When booked it in for a timed appointment to wait for the vehicle, was told it was a fast turnaround and could wait for it, nearly 4 hours later the vehicle was ready. The attitude by the service manager was terrible and most of the staff were ignorant, with the exception of the receptionist. When paying an already ridiculous amount of money for an oil change, the least I would expect is not to waste half a day of my life waiting for a 20 minute job to be done. If customer care is important to you, avoid sinclair bridgend audi
28 March 2024
Unprompted review
Reply from Sinclair Group - Bridgend Audi
Hi Mr Westway, thank you for reaching out to us. Apologies if you were unhappy with time it took to complete your oil change. We've passed on your feedback to our Bridgend Audi Aftersales team who will take it into consideration when communicating job timescales moving forward. If there's anything else we can assist you with please do get in touch.
Kind regards,
Sinclair Group.
Excellent service
Right from the start the service was first class, the sales man was very friendly and knowledgeable, he was able to answer all questions I asked fully. This lead to my decision to buy my Audi from Bridgend. The show room was clean spacious and bright, with lots of opinion on display. Would recommend Audi Bridgend - thank you guys.
17 March 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for sharing your experience, Helen! We're thrilled to hear that you received first-class service right from the start and that your salesperson was friendly, knowledgeable, and able to address all your questions. It's great to know that your positive experience led to your decision to purchase your Audi from Bridgend Audi. We appreciate your recommendation and your kind words. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
Kind regards,
Sinclair Group
We have been a customer of Sinclair for…
We have been a customer of Sinclair for approx thirty five years for VW and Audi.The salesmen are always professional and helpful.
3 March 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your loyalty over the years, Mr. Flower. We're thrilled to have been your choice for VW and Audi for thirty-five years! It's wonderful to hear that our salesmen have consistently provided professional and helpful service throughout your time with us. Your satisfaction is our priority, and we're grateful for your continued trust and support.
Kind regards,
Sinclair Group
Excellent sales staff
The salesman gave us all relevant information in a clear manner was knowledgeable about the vehicle and other models
7 March 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for sharing your experience, Russell! We're glad to hear that the salesman provided you with all the relevant information in a clear manner and demonstrated knowledge about the vehicle and other models. Providing accurate and helpful information is important to us, and we're here to assist you with any further questions you may have. If you need any more assistance, feel free to reach out.
Kind regards,
Sinclair Group
Good to deal with your sales executive
Good to deal with your sales executive, service was of a very high standard, nothing was too much trouble
6 March 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback, Elaine! We're pleased to hear that your experience with our sales executive was positive and that the service you received was of a very high standard.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback, Patricia! We're glad to hear that our team was helpful and always available to answer your queries. Providing excellent service is important to us, and we're here to assist you whenever you need. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Sinclair Group
Nothing was too much trouble
Nothing was too much trouble. They were extremely helpful but not pushy! Martin Nixon who assisted me with my purchase was professional, knowledgeable and made the experience very easy. I would highly recommend.
2 March 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for sharing your experience! We're delighted to hear that our team was extremely helpful and struck the right balance by being supportive without being pushy. It's fantastic to know that Martin Nixon provided a professional and knowledgeable service, making the experience easy for you. We appreciate your recommendation, and if you ever need assistance in the future or have any questions, please don't hesitate to reach out.
Kind regards,
Sinclair Group
By far the best and easiest process of…
By far the best and easiest process of buying a car I’ve ever had. Martín Nixon could not do more for us and made everything simple and pleasure
2 March 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback, Mr. Wright! We're thrilled to hear that you had the best and easiest car-buying process ever with us. It's fantastic to know that Martín Nixon provided exceptional service and made everything simple and enjoyable for you. Your satisfaction is our priority, and we're grateful for your kind words. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Sinclair Group
Aud Q3 Sportback …
From start to finish Martin was excellent from his first email right through to answering my calls and sorting out my Audi Q3 Sportback. I'm really happy with the car and it's growing on me day by day. The Change Over was good the guy knew his job but was a little disappointed he didn't know a few things that were important to me. Overall I'd highly recommend Bridgend Audi their service is awesome
2 March 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for sharing your experience, Mr. Townsend! We're delighted to hear that Martin provided you with excellent service throughout the process of purchasing your Audi Q3 Sportback. It's great to know that you're happy with the car, and we're glad to hear that the changeover process went well overall. We appreciate your feedback regarding the knowledge of the staff member and will use it to improve our services. Thank you for recommending Bridgend Audi, and if you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Sinclair Group
Only helpful when making a sale!
Really wish I had read the reviews of Bridgend Audi before going here! It's clear to see they are only helpful when making a sale. Had quite a few faults on my Audi A5 system that needed to be diagnosed. Was told to bring it in for a diagnostic test. After waiting around in Bridgend for an entire day ( live an hours drive away so would be a 4 hour trip there and back twice in 1 day) we were told that they couldn't find the fault and to bring it back the following day. We were told the cost would be £78 but this then changed to what sounded like an hourly rate of £160!! We were then told the car was only booked in for a plug and print (yet they were infact looking for a fault, why would they be doing this if it was a plug and print).... This was not needed as I can clearly see the issues on my screen! Why would I waste an entire day and pay for something I already know!? Then had some rather rude emails from Jade stating the car was not booked in for a diagnostic test. Got charged anyway, still none the wiser to what is wrong with the car and also didn't get the information on what they managed to find which I assume should have been passed on to me. Complete waste of time!! EDIT: Your reply is inaccurate as the second booking was cancelled. No way would I be going back!
19 February 2024
Unprompted review
Reply from Sinclair Group - Bridgend Audi
Hi Laura, we're sorry to hear about the recent issues you've been experiencing with your Audi A5. We reached out to the Aftersales manager at Bridgend Audi who has informed us that you have since booked another appointment to have a full diagnostic carried out on your vehicle towards the end of March, hopefully the Aftersales team will be able to identify and resolve these issues for you during the appointment. If there's anything we can do to assist in the meantime please don't hesitate to reach out.
Kind regards,
Sinclair Group.
Shocking record keeping
Shocking record keeping. Unquoted extra work. You don't get a paper record of work done (Full Service History*) and they don't tell you what work is needed. They also tell you expensive work is needed when it is not. Going to Audi should be a pain free experience but it’s consistently poor. NEVER have another Audi, it’s not worth the hassle.
Ref reply from Audi below. BEFORE posting this review, I spoke with them directly about the service records, and they have not bothered to correct the situation.
15 January 2024
Unprompted review
Reply from Sinclair Group - Bridgend Audi
Hi Phillip, thanks for reaching out. Would you mind emailing us directly with the registration number of your vehicle and the date of your visit so that we can investigate the matter further for you? You can reach us on audibridgendservice@sinclairgroup.co.uk
Kind regards,
Sinclair Group.
There is an Audi TT advertise on there…
There is an Audi TT advertise on there website at a good price, paid a deposit online that evening, this was accepted and a receipt and reservation details forwarded via email.
Sales person contacted myself the next morning and stated that the vehicle had just been sold and had refunded my deposit, I explained that I had reserved the vehicle with the intention to purchase that day however the sales person explained that this normal practice and happens frequently. In my opinion if you follow there protocol and reserve a vehicle they should be obligated to keep this for 24hrs. Note the car is still advertised for sale days later online, Not Happy something doesn't add up.
1 December 2023
Unprompted review
Reply from Sinclair Group - Bridgend Audi
Hi Mr Williams, thank you for reaching out to us with regards to this issue. Unfortunately in this instance a customer had placed a deposit on the vehicle shortly before you reserved the vehicle online. A member of the Bridgend Audi team will be reaching to discuss the matter further with you. Sincere apologies for the inconvenience.
Kind regards,
Sinclair Group.
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