I was interested in a 2023 Hyundai Kona Hybrid. The sales person I met and dealt with was Ellie Waller. She had a very engaging manner and knew the car intimately. She was therefore able to walk me t... See more
Company replied
Location
Switch location1 Parc y Llyn Retail Park, SY23 3TL Aberystwyth, GB
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See what reviewers are saying
From stepping through the entrance at Sinclair Aberystwyth, Sue, Poppy and Sarah all made us feel welcome and kept us informed. The service and customer care were excellent and really made our trip th... See more
Company replied
Everything was done from home. I knew what model car I wanted and they delivered to me at no extra cost. Helpful and friendly. I did put them through their paces on things I knew I wanted and didn't w... See more
Company replied
Attention in detail with regard our purchase of our new Hyundai car. All aspects carefully explained. No pressure. Offered a test drive. Offered acceptable financial package. First class salesman. F... See more
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Company details
About Sinclair Group - Sinclair Hyundai Aberystwyth
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
1 Parc y Llyn Retail Park, SY23 3TL, Aberystwyth, United Kingdom
4.7
Excellent
48 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service really good car came early that…
Service really good car came early that was nice. Staff could not do enough. Will be going back when I need a new one.
26 July 2024
Reply from Sinclair Group - Sinclair Hyundai Aberystwyth
Hi Declan, thank you for taking the time to leave a review for us at Sinclair Hyundai. We're happy we could meet your expectations. We'll be sure to pass your comments onto the sales team here at Sinclair Hyundai. We look forward to your next visit! Take care!
Reply from Sinclair Group - Sinclair Hyundai Aberystwyth
Mr Dryburgh, thank you for your kind review; we are happy we could provide you with a first class experience and will be sure to pass along your comments to the team here at Sinclair Hyundai! Please let us know if there is anything else we can do for you; we are more than happy to help :)
Good service
Good service. Pleasant and helpful salesperson. Everything explained clearly and in detail.
2 July 2024
Reply from Sinclair Group - Sinclair Hyundai Aberystwyth
John, we are very happy we could provide you with a positive experience. We hope to see you again soon!
Whencar purchase I purchased a car recently…
When I purchased a car recently everything went well and all was explained professionally
17 April 2024
Reply from Sinclair Group - Sinclair Hyundai Aberystwyth
Thank you for the 5-star review Mr Davies. We look forward to welcoming you back soon :)
Bought a Hyundai i10
Bought a Hyundai i10. Lovely car for a good price and it was delivered home on time.
The sales team were very good and kept us informed of the process.
One suggestion: The online documents were impossible sign because not everyone has a PDF editor.
21 March 2024
Reply from Sinclair Group - Sinclair Hyundai Aberystwyth
Thanks for taking the team to leave us this 5-star review. We're so pleased to hear you're happy with your Hyundai i10 purchase. We'll make sure the sales team get the recognition they deserve and will also pass your digital document improvement suggestion across to the team to try and find a suitable resolve.
Best regards
Sinclair Hyundai Aberystwyth
Purchase of new car
The sales person i dealt with, Angela Jones kept me informed through the. Whole process from ordering the car, the stages the car was at & the handover. Angela was always available if i had any questions and made the whole experience very easy and unstressfull. Although I live quite some distance from Aberystwyth i will always return to sinclairs for my future cars and this is mainly due to the service I recieved.
28 February 2024
Unprompted review
Reply from Sinclair Group - Sinclair Hyundai Aberystwyth
Thank you for your kind words Lyn. We always strive to ensure that all of our customers receive the best possible service and we'll ensure that Angela receives the recognition she deserves. We look forward to welcoming you back soon!
Many thanks,
Sinclair Hyundai Aberystwyth
Another example – Don’t part with a reservation fee – it won’t be refunded
Found a superb LR Discovery Landmark at Sinclair Aberystwyth and paid £149 on 6 September to reserve it. Planned to go and see the vehicle. However on ringing to make arrangements, discovered vehicle had been sold. That was disappointing in itself. Calls and numerous emails to Neil Parry and James Irvine have not resulted in a refund, despite assurances to the contrary with a growing list of implausible reasons for the delay. Will this refund ever be made? I am sitting and waiting …. Customer service? Draw your own conclusion.
Updated 4 January 2023:
No sign of any refund into my account
6 September 2023
Unprompted review
Reply from Sinclair Group - Sinclair Hyundai Aberystwyth
Hi Jonathan, we're sorry to hear about your experience with your reservation fee refund. Having spoken with the Management team at Aberystwyth, they have stressed their sincerest apologies for the issues you have faced. Please could you contact the Sales Manager, Sannan Morgan, on his direct dial 01970 624841, who will look to resolve this for you today. Alternatively, let us know your preferred contact number and he will contact you direct.
**Updated note from the team at Aberystwyth today to state that the refund has now been processed, but please contact Sannan Morgan on his direct dial as per the above if you need any further information.
Best regards
Sinclair Group
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