James was very helpful and understood our position. To be allowed to drive the car on our own for a suitable amount of time is always a good way to sell cars and Sinclair did this very well.
Location
Switch locationParys Road, SY8 1YR Ludlow, GB
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See what reviewers are saying
The service provided was faultless. Never pushy, extremely professional. On handover the time given to explain the vehicles set up, the car was presented as if it was new. Mark was great.
I recently purchased a Land Rover Discovery from Sinclair Ludlow and the whole process from start to finish has been an exceptional example of excellent customer service. I telephoned in the morning a... See more
It is totally down to the person who handled the sale. Mr Mark Sutcliffe, he respected how I said I wanted to be contacted and remained totally helpful throughout the process. His handover of the veh... See more
Company replied
Company details
- #27 of 91 best companies in Car dealer
- #8 of 16 best companies in Car Body Shop
- #23 of 59 best companies in Vehicle Repair
- #14 of 55 best companies in Used car dealer
About Sinclair Group - Sinclair Land Rover Ludlow
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Parys Road, SY8 1YR, Ludlow, United Kingdom
4.9
Excellent
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Rob, thank you so much for your kind words! Providing excellent customer service is our top priority and we are so happy to hear that we have met your expectations. We look forward to continuing to serve you in the future.
Best wishes,
Sinclair Land Rover Ludlow
Amazing dealership
Sinclairs are absolutely brilliant.
I was looked after by Jess and Adam, they are both a credit to the dealership. Nothing was to much trouble and always very obliging.
Will definitely be going back.
I would recommend sinclairs to anyone.
3 September 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your glowing review! We are so pleased to hear that Jess and Adam provided excellent service during your visit. We take pride in going above and beyond for our customers and we look forward to welcoming you back to Sinclair Land Rover Ludlow in the future. Your recommendation means the world to us!
Kind Regards,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your kind words, we're glad Sophie provided excellent communication throughout your experience. We value our customers and strive to keep them informed every step of the way.
Kind Regards,
Sinclair Land Rover Ludlow
Harry Vallender made the whole…
Harry Vallender made the whole experience of buying a vehicle from Sinclair Land Rover Ludlow an absolute breeze. No hard sell just great practical and down to earth service throughout.
31 August 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Philip, thank you so much for your kind words! We strive to provide exceptional service and we are glad to hear that Harry was able to make your vehicle buying experience a breeze. We appreciate your business and look forward to serving you again in the future.
Best wishes
Sinclair Land Rover Ludlow
Great experience… thx to Glenn who…
Great experience… thx to Glenn who helped us with all the question we had and deliver the car on time…. Satisfied with the purchase
Regard
Gurpreet Singh
4 September 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for choosing us, Gurpreet. We're thrilled to hear that Glenn provided such excellent service and that you're satisfied with your purchase. Our team strives to make every experience exceptional. Happy driving!
Best wishes,
Sinclair Land Rover Ludlow
Super helpful in the recent purchase of…
Super helpful in the recent purchase of a car. Handover was excellent and overall delighted with the responsiveness of the service.
25 August 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your wonderful feedback - We are delighted you had an excellent experience with us. We look forward to welcoming you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Cannot speak highly enough of Land…
Cannot speak highly enough of Land Rover, Ludlow.
Great customer service from the moment they answered my initial call, to enquire about an approved used vehicle. Charlie Webb was amazing, answer each question we had with detail and care. Hope to use them again for future purchases.
1 August 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Karamjit, Thank you for your lovely feedback. We are delighted that you had a wonderful experience with us. We look forward to welcoming you again soon. Kind Regards, Sinclair Land Rover Ludlow.
Defender purchase
I recently purchased a Defender and I couldn't be happier with the entire experience. From start to finish, the process was smooth, professional, and stress-free.
Harry was very knowledgeable and went above and beyond to make sure everything went smoothly answering all of my questions and even helped me get a great trade-in value for my old car.
The car itself is everything I hoped for and It was in perfect condition, and I appreciated the thorough walkthrough of its features before I left.
I highly recommend Sinclairs, The customer service and professionalism truly set them apart. Thanks again for a pleasant transaction.
24 July 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Steve, thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you are happy with your new Defender and that Harry was able to provide you with such excellent service. Your satisfaction means the world to us, and we’re delighted that the entire process was smooth and enjoyable for you. We appreciate your recommendation and look forward to serving you again in the future. Enjoy your new car!
Best wishes,
Sinclair Land Rover Ludlow
Helpful,friendly staff
Helpful,friendly staff, was very well looked after, everyone was very professional and efficient.
10 July 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Richard, thank you so much for your five star review! We’re thrilled to hear that our staff provided you with helpful and friendly service. Your feedback about our professionalism and efficiency means a lot to us. We strive to ensure every client feels well looked after. We appreciate your support and look forward to serving you again!
Best wishes,
Sinclair Land Rover Ludlow
Really good service from Jessica
Really good service from Jessica. Would highly recommend.
13 July 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Beth, thank you so much for your kind words. We’re thrilled to hear you had a great experience with Jessica. We appreciate your feedback and look forward to serving you again soon.
Best wishes,
Sinclair Land Rover Ludlow
Now a 5 Star
Following our 1 star review we were contacted by the Sales Manager and asked to discuss in detail the issues that we had experienced following delivery of our Range Rover Velar.
He thoroughly understood our concerns and ensured that he would investigate the pre deliver inspection report and ensure that more in depth checks were made on wheel condition and tyre pressures.
As a gesture of goodwill he offered to pay for the repairing and re painting of all wheels which gave us the satisfaction that they were now safe to drive with.
We are now very happy customers and based on this follow up we would without doubt give the dealership a 5 star review.
18 June 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Adrian,
Thank you for your wonderful review - We are delighted to hear that we we able to assist in resolving the initial concerns and issues.
We look forward to welcoming you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hello,
Thank you for your kind review!
We look forward to welcoming you in Ludlow again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Excellant Service
13 June 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi!
Thank you for your wonderful review!
We look forward to welcoming you in Ludlow again soon!
Kind Regards,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Aaron,
Thank you for your lovely review.
We look forward to seeing you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Purchased my defender commercial 90
Purchased my defender commercial 90
From Ludlow
Land Rover the sales guy Mark Sutcliffe
Was absolutely excellent throughout the full process. Would definitely recommend and will definitely be using again.
7 June 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Matthew,
Thank you for your review - We are delighted that you had a great purchase experience.
We look forward to seeing you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Excellent Customer Care
Excellent communication and professional service from Sophie during the purchase of a vehicle.
29 May 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Tim,
Thank you for your lovely review.
We look forward to welcoming you in Ludlow again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Great Service and experience.
Mark Sutcliffe is a good reliable Sales Executive. Spent lots of time discussing options and the day I picked up the Discovery he couldn't have been more helpful and professional.
17 May 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mr Russell,
Thank you for your wonderful review.
We look forward to welcoming you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your great feedback.
We look forward to welcoming you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Excellent customer service
Excellent customer service , Jess went above and beyond , my wife was in hospital at the time and she worked extremely hard to get the car ready for when she came home.
22 May 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mr. Turner,
Thank you for your lovely feedback.
We are delighted we were able to provide you with a great purchase experience.
We look forward to welcoming you again soon.
Kind Regards,
Sinclair Land Rover Ludlow
Recently brought a range rover Evoque…
Recently brought a range rover Evoque from Sinclairs at Ludlow, whole process was smooth. A few minor things was picked up and they booked us in to remedy these straight away.
2 May 2025
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Sam,
Thank you for your wonderful review.
If there is anything further we can do to assist, please don't hesitate to reach out.
Kind Regards,
Sinclair Land Rover Ludlow
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