Richard has been amazing! I have been looking to get a new car for a while and we saw the polo 50 edition crystal blue. Richard was helpful all the way and was lovely to meet in person who made sure i... See more
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The personal service of the salesman- Mr Middleton [Richard] His technical.knowledge and advice made me feel safe. Also texted seem to wirk well together
Wayne our sales consultant was fantastic .He was friendly, patient with myself and my husband .As we were undecided on which car to choose .He showed us different models and explained all the feature... See more
Company replied
Simon Clay was extremely helpful and explained all aspects of buying a new VW T-Cross car. I was offered a test drive and Mr Clay made sure I understood each stage involved in the purchase and financi... See more
Company replied
Company details
- #28 of 91 best companies in Car dealer
- #8 of 16 best companies in Car Body Shop
- #23 of 59 best companies in Vehicle Repair
- #14 of 55 best companies in Used car dealer
About Sinclair Group - Sinclair Volkswagen Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Wharf Road, CF10 4BB, Cardiff, United Kingdom
- 029 2049 2100
4.8
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the second time I have been to…
This is the second time I have been to Wayne he is brilliant, I’ve told him what I need and he’s sourced it to the t. No fuss. Always available on email / over the phone. I look forward to returning to him on the next occasion.
25 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words and continued support! It's always a pleasure to assist you and we take pride in sourcing exactly what you need. Looking forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Excellent staff you’re made welcome…
Excellent staff you’re made welcome from the second you walk in to the showroom.
Best customer service you can have.
22 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Wow! Thank you so much for your kind words! Our team takes pride in providing exceptional customer service and we're thrilled to hear that you had a great experience with us. We look forward to welcoming you back to our showroom in the future!
Many thanks,
Sinclair Volkswagen.
Friendy and knowledgeable staff
Friendy and knowledgeable staff, I do think that a test drive should be on your own apposed to the sales being beside you, I think one gets a better feel of a car having it for a few hours as other brands do. Good hand over
22 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your feedback! We're glad that you had a positive experience with our staff and appreciate your suggestion for test drives. We always strive to provide the best service possible and will take your suggestion into consideration. Thank you for choosing our dealership.
Many thanks,
Sinclair Volkswagen.
Great service
Great service , helpful ,knowledgeable , good people skills , just really nice experience, many thanks
18 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We are thrilled to hear you had a great experience with our knowledgeable and friendly team. Your satisfaction is our top priority. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
I found Sinclair to be professional…
I found Sinclair to be professional throughout the whole process and would highly recommend them if you’re looking to purchase a used or new vehicle.
17 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We strive to provide exceptional service and are grateful for your recommendation. We're always here to help with your vehicle needs.
Many thanks,
Sinclair Volkswagen.
Very helpful from start to completion.
13 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind review! We strive to provide excellent service from beginning to end. It was our pleasure to assist you!
Many thanks,
Sinclair Volkswagen.
Great experience with Wayne Conor made…
Great experience with Wayne Conor made buying a pleasure. I cannot praise him or Sinclair enough . If you need a car they are the people to go to.
2 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear that you had a great experience with Wayne and the team at Sinclair! We strive to make car buying a pleasure and we appreciate your kind words. Thank you for choosing us for your car needs!
Many thanks,
Sinclair Volkswagen.
Very good experience
Wayne was fantastic from start to finish. Constant communication on when the vehicle was due to arrive and when I could collect. Went through everything in detail and made me feel comfortable the whole time. A very good experience all round.
1 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi there! Thank you so much for your kind words! We truly value the importance of great communication and making our customers feel comfortable throughout the entire process. We appreciate your support and hope to work with you again in the future. Have a fantastic day!
Many thanks,
Sinclair Volkswagen.
Turned up a day earlier to pick up my…
Turned up a day earlier to pick up my new car and even though they were really busy, they took the time needed. They were very professional.
1 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We are thrilled that you had a positive experience picking up your new car. Our team always strives to provide excellent service, no matter how busy we may be. We appreciate your business and hope to see you again in the future.
Many thanks,
Sinclair Volkswagen.
Sales experience
Whole experience felt comfortable and risk free. Salesperson was accommodating, informative and highly professional as well a reassuring.
30 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are so glad to hear that you had a comfortable and risk-free experience with our salesperson. It's our goal to provide excellent customer service and we're thrilled to know that we were accommodating, informative, and professional throughout the process. Thank you for your feedback!
Many thanks,
Sinclair Volkswagen.
Sinclair VW Cardiff
Always a great experience when dealing with Sinclair VW Cardiff. Nothing is too much trouble! This visit we were greeted by Tracey on reception, new car sale sorted out by Babs in sales, and question about other car answered by Sarah on service! 5 🌟 🌟 🌟 🌟 🌟 all the way ! Thanks
19 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We are thrilled to hear that your experience at Sinclair VW Cardiff was nothing short of exceptional. Our team takes pride in providing top-notch customer service, and we are glad that Tracey, Babs, and Sarah could assist you. We appreciate your loyalty, and we look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Amazing customer service at Cardiff…
Amazing customer service at Cardiff Sinclair today helped to fix my key fob and key back together
Thanks Ben much appreciated
All staff's are brilliant 👏
16 December 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for the positive feedback! Glad we were able to help fix your key fob and key. Our team at Cardiff Sinclair strives for excellent customer service and we are thrilled to hear that Ben and the rest of our staff delivered. We look forward to serving you again in the future 👍
Many thanks,
Sinclair Volkswagen.
Extremley well looked after,very happy…
Extremley well looked after,very happy with my purchase.
10 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! We are thrilled to hear that you were well taken care of and satisfied with your purchase. We truly value your support and look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Made the buying of a new car easy.
Made the buying of a new car easy.
Paul Clough is knowledgeable and took time to inform me about different options.
Many thanks.
2 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! We always strive to make the car buying process smooth and informative for our customers. We appreciate your business and hope you enjoy your new car. Cheers!
Many thanks,
Sinclair Volkswagen.
Efficient and friendly process.
The whole process was managed in a very friendly, helpful and efficient manner.
6 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your lovely review! We are glad to hear that our team was able to provide a friendly, helpful, and efficient experience for you. We strive to make our customers happy every step of the way. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
Highly recommend Sinclair in Cardiff…
Great service Paul quickly understood what we were looking for in a car and was extremely helpful
6 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words, it was a pleasure helping you find the perfect car. We always strive for excellent service and we're glad we met your expectations. See you on the road!
Many thanks,
Sinclair Volkswagen.
Good communication and appropriate…
Good communication and appropriate sales follow up.
23 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your review! We pride ourselves on keeping in touch with our customers and making sure their needs are met. We appreciate your support!
Kind regards,
Sinclair Volkswagen.
Colin was very helpful and thorough…
Colin was very helpful and thorough throughout the experience, can’t ask for more.
21 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for the kind words, we're thrilled to hear that Colin provided exceptional service during your experience. We appreciate your support and look forward to serving you again in the future!
Many thanks,
Sinclair Group.
Bought a second hand car
Bought a second hand car. No budge on price. No budge on trade in - times is ‘are. It’s a car dealership. No surprises there
11 September 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your feedback. We strive to offer fair pricing and trade-in values to all our customers. We apologise if you were not satisfied with your experience at our dealership. We value your business and hope to have the opportunity to exceed your expectations in the future.
Kind regards,
Sinclair Volkswagen.
Excellent service from sales team…
Excellent service from sales team Martina went above and beyond in helping me select right car for my needs
23 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear that Martina provided excellent service and went above and beyond to help you find the perfect car for your needs. Our sales team always strives to exceed customer expectations. Thank you for choosing us!
Many thanks,
Sinclair Group.
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