A great experience from start to finish. Richard Middleton made me feel confident with my purchase . I threw so many questions at him and he handled them in a professional yet friendly manner. I just... See more
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See what reviewers are saying
The service we had from Wayne was superb throughout. He provided all the information we required and nothing was too much. He called us throughout the process to keep us updated with what was go... See more
My wife and l had the pleasure of meeting Nick Lancastle last week ,what a class guy. Could not have a better sales executive ,a real asset to Sinclair Cardiff. Was really helpful and kind showing my... See more
Nick in car sales was so helpful in every way. Tracy on reception is so professional and does every thing she can to make your visit enjoyable. The vehicle we just purchased was presented in perfect c... See more
Company details
About Sinclair Group - Sinclair Volkswagen Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Wharf Road, CF10 4BB, Cardiff, United Kingdom
- 029 2049 2100
4.8
Excellent
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sales experience
Whole experience felt comfortable and risk free. Salesperson was accommodating, informative and highly professional as well a reassuring.
30 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are so glad to hear that you had a comfortable and risk-free experience with our salesperson. It's our goal to provide excellent customer service and we're thrilled to know that we were accommodating, informative, and professional throughout the process. Thank you for your feedback!
Many thanks,
Sinclair Volkswagen.
Sinclair VW Cardiff
Always a great experience when dealing with Sinclair VW Cardiff. Nothing is too much trouble! This visit we were greeted by Tracey on reception, new car sale sorted out by Babs in sales, and question about other car answered by Sarah on service! 5 🌟 🌟 🌟 🌟 🌟 all the way ! Thanks
19 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We are thrilled to hear that your experience at Sinclair VW Cardiff was nothing short of exceptional. Our team takes pride in providing top-notch customer service, and we are glad that Tracey, Babs, and Sarah could assist you. We appreciate your loyalty, and we look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Amazing customer service at Cardiff…
Amazing customer service at Cardiff Sinclair today helped to fix my key fob and key back together
Thanks Ben much appreciated
All staff's are brilliant 👏
16 December 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for the positive feedback! Glad we were able to help fix your key fob and key. Our team at Cardiff Sinclair strives for excellent customer service and we are thrilled to hear that Ben and the rest of our staff delivered. We look forward to serving you again in the future 👍
Many thanks,
Sinclair Volkswagen.
Extremley well looked after,very happy…
Extremley well looked after,very happy with my purchase.
10 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! We are thrilled to hear that you were well taken care of and satisfied with your purchase. We truly value your support and look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Made the buying of a new car easy.
Made the buying of a new car easy.
Paul Clough is knowledgeable and took time to inform me about different options.
Many thanks.
2 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! We always strive to make the car buying process smooth and informative for our customers. We appreciate your business and hope you enjoy your new car. Cheers!
Many thanks,
Sinclair Volkswagen.
Efficient and friendly process.
The whole process was managed in a very friendly, helpful and efficient manner.
6 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your lovely review! We are glad to hear that our team was able to provide a friendly, helpful, and efficient experience for you. We strive to make our customers happy every step of the way. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
Highly recommend Sinclair in Cardiff…
Great service Paul quickly understood what we were looking for in a car and was extremely helpful
6 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words, it was a pleasure helping you find the perfect car. We always strive for excellent service and we're glad we met your expectations. See you on the road!
Many thanks,
Sinclair Volkswagen.
Good communication and appropriate…
Good communication and appropriate sales follow up.
23 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your review! We pride ourselves on keeping in touch with our customers and making sure their needs are met. We appreciate your support!
Kind regards,
Sinclair Volkswagen.
Colin was very helpful and thorough…
Colin was very helpful and thorough throughout the experience, can’t ask for more.
21 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for the kind words, we're thrilled to hear that Colin provided exceptional service during your experience. We appreciate your support and look forward to serving you again in the future!
Many thanks,
Sinclair Group.
Bought a second hand car
Bought a second hand car. No budge on price. No budge on trade in - times is ‘are. It’s a car dealership. No surprises there
11 September 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your feedback. We strive to offer fair pricing and trade-in values to all our customers. We apologise if you were not satisfied with your experience at our dealership. We value your business and hope to have the opportunity to exceed your expectations in the future.
Kind regards,
Sinclair Volkswagen.
Excellent service from sales team…
Excellent service from sales team Martina went above and beyond in helping me select right car for my needs
23 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear that Martina provided excellent service and went above and beyond to help you find the perfect car for your needs. Our sales team always strives to exceed customer expectations. Thank you for choosing us!
Many thanks,
Sinclair Group.
Just an absolute joke, id of been better off fixing it with a glass hammer!
Absolutely terrible work, lying and scamming me and even when I tried to peruse legal for damages got told to basically get lost and buy a new van, because there a main dealer they have the legal power to denie any claims against them. A sole trader who needs their van for work has no chance against this horrid company. The damage to my van they caused has run into thousands and then make out it was like that before even tho they sent me paper work saying a job was done, then suddenly they didn't even do that work even tho I have receipts paying for it, I had serviced my van yearly kept all paperwork and if I'd have had the money to go to court I would of done! Please take to a VW specialist not this dealer! Be warned!
25 November 2025
Unprompted review
Simply the best 100% thumbs up xx
24 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the amazing review! We are thrilled to hear that you had such a positive experience with us. Your support means the world to us!
Many thanks,
Sinclair Group.
Great service
Great service, Colin Snook looked after me and made the whole experience very easy. Can’t fault it!
23 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! We are thrilled to hear that Colin provided you with excellent service and made the process effortless for you. We appreciate your feedback and hope to continue providing exceptional experiences for our customers.
Many thanks,
Sinclair Group.
Purchase of a New Vehicle
My whole experience from my initial enquiries to the collection of my car
18 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for sharing your positive experience with us! We are thrilled to hear that our customer service exceeded your expectations from start to finish. We hope to continue providing you with exceptional service in the future.
Many thanks,
Sinclair Group.
Excellent customer service from start…
Excellent customer service from start to finish
13 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the positive feedback! We are thrilled to have provided excellent customer service and will continue to go above and beyond for our valued customers.
Many thanks,
Sinclair Group.
Easy and efficient
Easy and efficient. Need more help though to learn about Caracas making appt
2 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the positive review! We're glad you found our services easy and efficient. We'd be more than happy to provide additional assistance and help you make an appointment. Just let us know how we can assist you further. Thank you for choosing us!
Many thanks,
Sinclair Group.
Babs is a caring and very experienced…
Babs is a caring and very experienced sales exec. He really understands your car range and uses his knowledge to pinpoint the customer needs to a particulate car.
2 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words, we are glad that you had a positive experience with Babs as your sales executive. We pride ourselves on having knowledgeable and caring staff who go above and beyond to meet our customers' specific needs. We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Excellent service from Wayne Connor…
Excellent service from Wayne Connor from initial contact to vehicle hand over. Never pushy, very concise and provided all the facts and figures for us to make an informed decision on the purchase.
30 October 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We are thrilled to hear that you had a fantastic experience with Wayne and our team. We pride ourselves on providing exceptional service and always strive to exceed our customers' expectations.
Many thanks, Sinclair Volkswagen.
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