Great service from Volkswagen - Newport. Especially Eliot who was exceptionally helpful in finding me exactly what I wanted. I randomly went in on a busy Saturday to have a look and Eliot spent a good... See more
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Very professional from the start, Elliot was more than patient with me while choosing the right car for my needs and sat and went through everything over and beyond even stayed after work to help put... See more
Company replied
Recently, I purchased a Skoda Elroq from Sinclair Skoda in Newport, Gwent. From the outset, the experience was first class and the entire purchase process was perfect. After researching for and about... See more
Company replied
The Sinclair showroom in Newport have been fantastic in helping deliver a new car to us today. In particular Adam was very informative, attentive to detail and really helped us through the process sm... See more
Company replied
Company details
- #27 of 90 best companies in Car dealer
- #8 of 16 best companies in Car Body Shop
- #23 of 60 best companies in Vehicle Repair
- #14 of 55 best companies in Used car dealer
About Sinclair Group - Sinclair Volkswagen Newport
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Corporation Road, NP19 0HE, Newport, Wales, United Kingdom
- 01633 730028
4.6
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service buying used car at…
Excellent service buying used car at Newport showroom.
Thanks to Adam Robert’s for his help and knowledge.
9 December 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Andrew,
Thank you for your kind review. We’re so pleased you had an excellent experience at our Newport showroom. Your feedback is greatly appreciated.
Kind regards,
Sinclair Group.
Don’t recommend the after sales as I…
Don’t recommend the after care as I bought a Vw golf gti performance there September 2023, for over 26k, sales staff where great and did everything possible to help, but had the wheels diamond cut, wasn’t done properly and the pitted, been waiting now for over 5 months for them to be rectified and still waiting. So don’t recommend the after care there at all. Just be cautious with this when buying a used car.
6 December 2024
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi John,
Thank you for taking the time to share your feedback. We’re glad you found our sales staff helpful, but we’re truly sorry to hear about the ongoing issue with the diamond-cut wheels. This is not the level of service we aim to provide. We would like to investigate this further and resolve it promptly. Please reach out to us directly so we can assist.
Kind regards,
Sinclair Group
knowledgable staff
knowledgable staff, very helpful and communicated well throughout the process. Thank you
30 November 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Paul,
Thank you for your great review! We’re delighted to hear that our staff provided helpful and knowledgeable service throughout the process.
Kind regards,
Sinclair Group
Highly recommend Sinclair Volkswagen Newport
Very pleased with this garage from first contact. I travelled to the mainland to puchase a new Touareg. Sales exec. Adam Roberts efficiently sorted everything for us from the initial phone enquiry, photos, videos, price negotiation, sale and handover. Adam was an absolute gentleman and looked after us very well. His mannerism and professionalism proved he is a credit to this business. If purchasing from this garage I highly recommend Adam as your point of contact. A query after purchase was sorted immediately. I would be more than happy to return to this garage in the future if the opportunity arises.
30 October 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Mrs E Scott,
Thank you for your glowing feedback! We’re thrilled to hear that Adam provided such an excellent experience, from your initial inquiry to the seamless handover of your new Touareg. We’re delighted that you felt well looked after and appreciate your recommendation. We look forward to welcoming you back in the future!
Kind regards,
Sinclair Group
Elliott Jackson has been a huge help to…
Elliott Jackson has been a huge help to us and family members over many years now and has sought out the right cars for our needs and budget. Thank you!
24 November 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Tom,
Thank you for your lovely words! It’s fantastic to hear Elliott has consistently provided outstanding service for you and your family. Your loyalty means so much to us!
Kind regards,
Sinclair Group
You’re in safe hands!
The time taken to explain everything about my purchase was very much appreciated. I was made to feel that no question was a silly one. I felt reassured that I would be looked after not just during my purchase but with any follow up questions or needs. My purchase was 2 weeks ago and I’ve already had fantastic follow up help/check. I felt well informed but there was no hard sales pitch, which was lovely as that really puts me off! Great service, all at a fair price. You won’t be disappointed at Sinclair VW Newport.
7 November 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Sarah,
Thank you for your kind review! We’re so pleased that our team could make your purchase experience informative and stress-free. We’re here for any follow-up needs, so don’t hesitate to reach out.
Kind regards,
Sinclair Group
Great service from Elliott Jackson
Great service from Elliott Jackson, on the purchase of our new car.
Would throughly recommend this establishment for there professional personal customer service.
23 November 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Roger,
Thank you for your kind words. We're so pleased Elliott provided you with excellent service during your purchase. Your recommendation means a lot to us.
Kind regards,
Sinclair Group
Only a week old......Too soon to judge!
15 November 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Patrick,
Thank you for your review. We appreciate your honest feedback and hope to exceed your expectations as you get to know your new car.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Mr. Collins,
Thank you for your positive review. We’re glad to hear you found our team professional and communicative. We hope you enjoy your new car!
Kind regards,
Sinclair Group
Were very helpful and sorted any…
Were very helpful and sorted any questions out.
Car was available at promised time with no problems.
All in all a very pleasing experience to deal with.
15 November 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Peter,
Thank you for your fantastic review. We’re thrilled that you had a smooth and pleasing experience with the team at VW Newport. Enjoy your new car!
Kind regards,
Sinclair Group
Great Service
Great Service, couldn’t fault them. All who we spoke to, were very friendly.
14 November 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi there,
Thank you for your kind review. We’re so glad that you found our team at VW Newport friendly and helpful. Enjoy your new car!
Kind regards,
Sinclair Group
I received great customer service from…
I received great customer service from a friendly team. Hope all my experiences with VW are the same.
8 November 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Sharon,
Thank you for your kind words. We’re so pleased to hear that our friendly team provided great customer service. We hope all your VW experiences continue to be just as positive!
Kind regards,
Sinclair Group
The entire process was flawless and…
The entire process was flawless and smooth.There was an update at every step.The car is amazing
9 November 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Dr. Kashani,
We're thrilled to know that the process went smoothly and that you’re enjoying your new car! Thank you for sharing your experience with us.
Kind regards,
Sinclair Group
Adam was very informative and
Adam was very informative and, helpful. He kept me posted on every stage of the process. Asked constantly if I was happy and if he could do anything more?
I can see he loves his job!
Very Happy
Alison
Thank you ☺️
5 November 2024
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Alison,
Thank you for sharing your wonderful experience. It’s fantastic to hear how helpful and attentive Adam was throughout the process. We’ll be sure to pass along your kind words.
Kind regards,
Sinclair Group
Phil Parry was really knowledgeable and…
Phil Parry was really knowledgeable and very helpful. The buying experience was easy and smooth. I would definitely recommend Sinclair Volkswagen Newport.
28 October 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Lorraine,
Thank you for recommending us! We're thrilled to hear Phil made the buying experience smooth and enjoyable for you.
Kind regards,
Sinclair Group
They were very helpful during the sale
They were very helpful during the sale. Break down in communication with pick up and wee slow to respond to after sale queries
19 October 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Peter,
Thank you for your review! We’re glad to hear that our team was helpful, though we apologise for any communication issues you experienced. We'll be sure to take this feedback on board and improve moving forward.
Kind regards,
Sinclair Group
Friendly and efficient service
24 October 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Judy,
Thank you for your kind words! We’re delighted that you found our service friendly and efficient.
Kind regards,
Sinclair Group
Purchased a new Golf
We downsized by returning our 2 Sinclair VW cars, and settled on a new Golf.
The process was straightforward from start to finish, and Eliot in VW Newport provided excellent service.
I would also mention Mike who solved an IT problem linking MyVW to my mobile phone.
24 October 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Chris & Ralph,
Thank you for sharing your experience! We’re glad Eliot and Mike were able to assist you and provide excellent service.
Kind regards,
Sinclair Group
Great pro-active team
The team were polite, professional, knowledgeable & nothing was too much trouble.
We recommend Sinclair Newport for new & used cars.
25 October 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Nicola,
Thank you for the wonderful recommendation! We’re glad our Newport team provided you with polite and knowledgeable service.
Kind regards,
Sinclair Group
Sinclair VW
Buying an Approved Used car from VW is always a safe bet. Staff were friendly and knowledgeable with no hard sell of unnecessary products.
24 October 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Anthony,
Thank you for your review! We’re glad you found our staff friendly and knowledgeable, and we’re delighted that you feel buying an Approved Used car from us is a safe choice.
Kind regards,
Sinclair Group
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