Great service from Volkswagen - Newport. Especially Eliot who was exceptionally helpful in finding me exactly what I wanted. I randomly went in on a busy Saturday to have a look and Eliot spent a good... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very professional from the start, Elliot was more than patient with me while choosing the right car for my needs and sat and went through everything over and beyond even stayed after work to help put... See more
Company replied
Recently, I purchased a Skoda Elroq from Sinclair Skoda in Newport, Gwent. From the outset, the experience was first class and the entire purchase process was perfect. After researching for and about... See more
Company replied
The Sinclair showroom in Newport have been fantastic in helping deliver a new car to us today. In particular Adam was very informative, attentive to detail and really helped us through the process sm... See more
Company replied
Company details
- #27 of 90 best companies in Car dealer
- #8 of 16 best companies in Car Body Shop
- #23 of 60 best companies in Vehicle Repair
- #14 of 55 best companies in Used car dealer
About Sinclair Group - Sinclair Volkswagen Newport
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Corporation Road, NP19 0HE, Newport, Wales, United Kingdom
- 01633 730028
4.6
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you so much for your kind words! We strive to provide excellent customer service and are thrilled that you had a positive experience with us. Your satisfaction is our top priority.
Many thanks,
Sinclair Volkswagen.
I just purchased a Skodia Fabia and the…
I just purchased a Skodia Fabia and the service I'd received is second to none. I want to say that the agent Adam Roberts serving me was exceptionally thorough and absolutely considerate of all my needs. I will come back to buy another car for my wife later. Thank you Adam and Newport Sinclar Group.
10 January 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your kind words, we're thrilled to hear that you had a positive experience with our agent Adam and the Newport Sinclair Group. We appreciate your business and look forward to helping you find the perfect car for your wife in the future!
Many thanks,
Sinclair Volkswagen.
Outstanding service
Elliot Gould dealt with us, he was particularly helpful and knowledgeable.
We only really went in to look at cars and ended up buying a Polo which we are thrilled with. Elliot could answer all our questions and put us completely at ease.
We were introduced to Harry, the manager. He too was extremely helpful.
We were made to feel nothing was too much trouble and I will happily recommend this garage.
16 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you so much for sharing your positive experience with us! We're thrilled that Eliot and Harry were able to make your car buying journey a seamless and enjoyable one. We truly appreciate your recommendation and look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Car purchase.
Excellent & hassle free. All the people I dealt with were friendly & helpful, but especially Phil Parry, who dealt with my purchase of a new car. Answered all my questions & kept in touch throughout the buying process & was always available to talk to if I had a query. Recommended.
16 January 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for choosing us for your new car purchase! We are thrilled to hear that your experience was excellent and hassle-free. It was our pleasure to have Phil Parry assisting you throughout the buying process and we are glad he answered all your questions and kept in touch. Enjoy your new car and thank you for recommending us!
Many thanks,
Sinclair Volkswagen.
Helpful, kind and patient, very informative
Justin was very helpful, kind and patient, answering all our questions, very knowlegable and informative.
Thankyou.
8 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you so much for your kind words, customer! We are thrilled to hear that Justin provided such excellent service to you. We pride ourselves on having knowledgeable and patient staff to assist our valued customers. Come back to see us again soon!
Many thanks,
Sinclair Volkswagen.
Fabulous service, care and efficiency.
I went in to service my 2022 Passat and came out having bought a brand new one. Justin helped me make the correct choice and was highly professional, efficient and personable at all times. The other members of the sales team with whom I had contact were also extremely courteous and helpful. I got a great deal and a fabulous new set of wheels. Thanks Newport Sinclair VW.
2 January 2026
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for taking the time to share your recent car buying experience with us! Our team takes pride in providing exceptional service and we are so glad that Justin was able to help you make the best decision for your needs. Congrats on your new Passat and we hope you enjoy your fabulous new set of wheels. Thank you for choosing Newport Sinclair VW!
Many thanks,
Sinclair Volkswagen.
Really positive experience and friendly…
Really positive experience and friendly sales team. We had Elliot Jackson, great guy!
We found a minor issue with the used car we were purchasing and it was sorted straight away and a smooth completion of our purchase
20 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
We are thrilled to hear that you had a positive experience with our sales team and specifically mentioned Elliot Jackson! We pride ourselves on excellent customer service and are always happy to promptly address any issues that arise. Thank you for choosing us for your car purchase!
Many thanks,
Sinclair Volkswagen.
Has a fantastic service from Elliot at…
Had a fantastic service from Eliot at the showroom . He managed to source the exact vehicle we were looking for . He then arranged to hand vehicle over when convenient for us to fit into Xmas holidays . Throughout the process he explained all procedures clearly . Pricing was also very competitive . Car was immaculately prepared . If your looking for a VW you cannot beat this garage
22 December 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your glowing review! We're thrilled that Eliot was able to provide top-notch service and find the perfect vehicle for you. We strive to make the car-buying process easy and enjoyable.
Many thanks,
Sinclair Volkswagen.
A worry free car purchase
From our initial enquiry to the handover of our new car Phil Parry was a great help. Always ready to listen to our needs and to offer advice where needed. Phil was very honest with facts and figures we didn't feel rushed whilst exploring options or feel pushed into our purchase in any way (which is something I always worry about). Good communication throughout the process through phone calls, e mails or on person. Fantastic explanation of the features of the car during the handover. We have had a few questions since then and Sinclair Newport have been more than happy to help. Overall the worry of buying a new car was taken away through the service making it an enjoyable experience. I would definitely recommend Sinclair Newport and particularly Phil (obviously through our personal experience. The car is also AMAZING 🤩
16 December 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your review! We are so happy to hear that Phil provided exceptional service and made your car buying experience enjoyable. Your satisfaction is our top priority and we are always here to help with any questions you may have. Thank you for recommending Sinclair Newport and we hope you continue to love your new car!
Many thanks,
Sinclair Volkswagen.
On the whole we had a really excellent…
On the whole we had a really excellent experience and Matt’s commitment to making sure everything was just right was a pleasure. I would have hoped the dealership could have made the collection experience more special but I guess the refurbishment of the building hindered that. All felt a bit flat.
That said the car is great and we were happy with the price and the overall experience. Thanks again.
20 October 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your positive review and for choosing us for your car purchase. We apologise if the refurbishment of our building hindered the collection experience, but we are glad that you were happy with the price and overall experience. We are committed to providing excellent service and are thrilled that you are enjoying your new car. Thank you for your business and we look forward to welcoming you back to Newport in the future - with a refreshed showroom and a warm welcome!
Many thanks,
Sinclair Volkswagen.
We highly recommend the Sinclair Group.
The whole experience from beginning to the collection of our T Roc was excellent.
The sales advisor, Elliott Jackson was courteous, professional and extremely knowledgeable and made the whole experience extremely worthwhile.
As long as we are able to drive we will continue to use Sinclair Newport.
We have highly recommended Sinclair to a number of our friends.
30 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your kind words! We are delighted to hear that you had an excellent experience at Sinclair Newport, thanks to our sales advisor Elliott. We strive to provide top-notch service to our customers and we are grateful for your recommendation to your friends. We look forward to continued business with you!
Kind regards,
Sinclair Volkswagen.
Disappointed with brand new car
My brand new car with 6 miles on the clock had a warning light on it .. under investigation there appears to be a leak .. water is getting into the car .., it’s brand new .. hopeless
The garage are trying to fix it .. but it’s brand new it should not have happened in the first place. Very disappointed
23 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
We apologise for any inconvenience this may have caused. Our team is working to resolve this issue promptly. We assure you that we stand behind our products and will do our best to make it right. Thank you for bringing this to our attention.
Kind regards,
Sinclair Volkswagen.
Great service from Sinclair
Great service from Sinclair, sales staff Dave Skinner was top notch.
21 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for taking the time to leave us a positive review! Our team at Sinclair strives to provide excellent service, and we're thrilled to hear that Dave Skinner exceeded your expectations. We appreciate your support and look forward to serving you again in the future.
Kind regards,
Sinclair Volkswagen.
Elliott was superb
Elliott was superb, he explained everything i wanted to understand about the car. He also explained everything about the finance. He is always putting on a smile on his face which made me and my wife very comfortable at the VW premise.
26 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for taking the time to leave such a positive review, it means a lot to us! We are so happy to hear that Elliott provided excellent service and made you and your wife feel comfortable. Our team takes great pride in ensuring our customers have a smooth car buying experience. Enjoy your new car!
Many thanks,
Sinclair Group.
Professional Service.
Professional Service.
We dealt with Eliot Gould at Newport's Sinclair group. Very knowledgable and courteous. Always took the time to answer our queries, and nothing was too much trouble. Highly recommend this group.
14 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your kind words and recommendation! We are thrilled to hear that you had a positive experience with Eliot and our team at Newport. It was our pleasure to provide knowledgeable and courteous service to you. We appreciate your business and look forward to serving you again!
Many thanks,
Sinclair Group.
Good dealershipo -good value
Good salesman - not pushy and clearly walked through all of the options. What sold us on the car from Sinclair was the extra warranty - 2 years compared to 3 months from motorpoint
16 November 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for choosing Sinclair for your car purchase! We're thrilled to hear that you had a positive experience with our salesman and our extended warranty sold you on your new car. We pride ourselves on providing excellent customer service and offering top-notch coverage for your peace of mind. Thank you for your trust and support!
Many thanks,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your kind words! We pride ourselves on our honesty and dedication to helping our customers. We believe in providing the best service without any pressure or hard sell. We appreciate your support!
Many thanks,
Sinclair Group.
Best Price & Best deal
We decided on getting my wife a new Golf - we tried 3 different VW Garages - A) Merthyr B) Hereford C) Newport - Required a ‘Cash Buy’ - and ‘Best Price’ - B came up with a Good Price - however C were able to match them, however the sales person Adam Roberts was far better to deal with - giving Confidence and Comfortable in the deal - which was concluded after 2 meetings. I would recommend to do business with Adam again.
30 October 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your glowing review! We are thrilled to hear that you were satisfied with our service. It's our pleasure to provide helpful and informative assistance to all our valued customers. We appreciate your support!
Many thanks,
Sinclair Volkswagen.
This is my 6th car with you and every…
This is my 6th car with you and every time I have dealt with Phil Parry..he goes above and beyond every time..he explains everything in great detail and keeps me regularly on when me car will arrive..he gives excellent customer service throughout..
26 October 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you for your continued trust in us and for your kind words about Phil Parry. We fully dedicate ourselves to providing exceptional customer service and we are delighted to hear that your experiences have reflected that. We look forward to continuing to exceed your expectations in the future!
Many thanks, Sinclair Volkswagen.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.