Had a warning light appear on the dash. Went to service department and car was booked in for the following day. Fault identified and rectified same day. Service Advisor friendly and professional thr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... See more
Company replied
Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... See more
Company replied
As soon as I had turned up just wanting to have a look at prices etc to think ahead a few months before changing my car. Ended up putting deposit down straight there, dealt with Andrew who was superb... See more
Company replied
Company details
- #28 of 97 best companies in Car dealer
- #8 of 17 best companies in Car Body Shop
- #23 of 62 best companies in Vehicle Repair
- #14 of 56 best companies in Used car dealer
About Sinclair Group - Sinclair Volkswagen Neyland
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Havenbridge Road, SA73 1QY, Neyland, United Kingdom
- 01646 796190
4.8
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service once again
Had a warning light appear on the dash. Went to service department and car was booked in for the following day. Fault identified and rectified same day.
Service Advisor friendly and professional throughout
15 July 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
We're thrilled to hear that you had a great experience with our team! We strive to always provide friendly, helpful, and efficient service to our valued customers. We look forward to seeing you again in the future. Kind Regards, Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the fantastic review, Vincent! We are thrilled to hear that our team provided you with excellent service. We truly value your support and look forward to serving you in the future. Kind Regards, Sinclair Group
5 star service from Sinclair Neyland as…
5 star service from Sinclair Neyland as usual! Special thanks to Rikki!
2 July 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words, Jane! We are thrilled to hear that you had a 5 star experience with our team, especially with Rikki. We appreciate your continued support and look forward to serving you again in the future. Kind Regards, Sinclair Group
Excellent service
27 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words, Mary! We appreciate your feedback and look forward to helping you again in the future. Kind Regards, Sinclair Group
I was shown the ideal car for me and…
I was shown the ideal car for me and after a test drive and clear explanation of the offer I was happy to make the purchase.
25 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind review, Ann! We are thrilled to hear that you found the perfect car for your needs and that our team provided excellent service. We hope you enjoy your new purchase! Kind Regards, Sinclair Group
Friendly staff that recognise me and…
Friendly staff that recognise me and were interested. The service went smoothly with no dramas. Finding were discuss to my satisfaction.
23 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words, Mark! We're thrilled to hear that our staff provided great service and were able to meet your needs. We look forward to seeing you again soon! Kind Regards, Sinclair Group
Very friendly and informative staff.
17 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the lovely review! We pride ourselves on having a knowledgeable and welcoming team who are always happy to assist our customers. We look forward to seeing you again soon!
Kind regards,
Sinclair Group.
Reception staff always very friendly…
Reception staff always very friendly and efficient, never a problem booking for service and Mot.
Pleased I have a service plan, could be expensive.
13 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words, Jayne! We're delighted to hear our team is always friendly and efficient, and that you're finding value in your service plan. We appreciate your support and look forward to seeing you again! Kind Regards, Sinclair Group
Welcoming staff
Welcoming, smiley staff - even when I arrived 10 minutes before they officially opened for business.
Replacement car sorted almost straight away, contact towards the end of the day for car to be returned (but could have been following day if I'd preferred). Carried out my instructions to the T, so avoided unnecessary work on emergency help facility. Altogether a very satisfactory experience. Could be why I've been buying & servicing cars with this organisation for my last four cars
11 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback! We're delighted to hear you had such a positive experience and that everything was handled smoothly and to your satisfaction. Your continued loyalty over the years means a great deal to us, and we look forward to assisting you again in the future. Kind Regards, Sinclair Group
Service manager explains in detail what…
Service manager explains in detail what is happening on the day and invites comment and any additional requirements. It is important to have confidence in the people you are dealing with.
10 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review Thomas! We're pleased that our Service Manager's communication and attention to detail helped make the experience a positive one. Your trust means a great deal to us, and we appreciate your 5-star review. Kind Regards, Sinclair Group
Updated review
Updated review:
Pleased to say our issue with the service department has been resolved and acknowledged by Sinclair.
Apology accepted.
7 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review. We apologise for any inconvenience you experienced with our after-sales service. Your satisfaction is important to us, and we will strive to improve in this area. We are glad that you are happy with your car so far and we hope to continue providing you with a positive experience.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great feedback Colin. We're delighted to hear you found our reception team polite and that everything was completed on time. We appreciate your support and look forward to seeing you again. Kind Regards, Sinclair Group
Everyone is so friendly
Everyone is so friendly, professional and helpful.
Always updating us with our service plan options and anything else needed.
4 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback Denise. We're pleased to hear you found our team friendly, professional, and helpful. We appreciate your support and look forward to assisting you again in the future. Kind Regards, Sinclair Group
All work completed on time and on good…
All work completed on time and on good order.Car washed and pick up and drpp off on time.
Excellent service
Excellent staff very helpful, booking process, easy to follow.
3 June 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great feedback Robert. We're delighted to hear everything was completed on time and that you were pleased with our collection and delivery service. We appreciate your kind words about our team and look forward to welcoming you again. Kind Regards, Sinclair Group
Recall appointment
Appreciated great reception staff who provided detailed information and recommendations following vehicle check.
30 May 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great feedback. We're glad our reception team could provide helpful information and recommendations following your vehicle check. We appreciate your support and look forward to seeing you again. Kind Regards, Sinclair Group
Fantastic service
Fantastic service from all staff, especially Andrew Davies to whom gave great advice on the vehicle we purchased, provided us with a great customer experience knowing we made the right choice using Sinclair Garages, car we purchased was in fantastic condition, thanks again
Mr & Mrs J Davies
29 May 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words and for choosing Sinclair Garages Wilfred! We're glad to hear that Andrew and our team provided you with exceptional service and helped you find the perfect vehicle. We appreciate your business and we wish you many happy miles driving! Kind Regards, Sinclair Group.
The welcome was great that included a…
The welcome was great that included a coffee. Andrew the sales person was very courteous, proffesional, helpful and friendly.
31 May 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your positive feedback Nigel! We're happy to hear that our team provided a warm welcome and exceptional service. Will make sure to pass this on to Andrew and the VW Sales Manager! Kind Regards, Sinclair Group.
Excellent performance Sinclair Neyland
They are always friendly, knowledgeable and efficient. Booking process was easy and the lady was very pleasant and accommodating. Neil at Sinclair Neyland is always professional and polite and always willing to help and arrange a courtesy car for me, while keeping me up to date with my car when it’s in for a service. The valeting team are always friendly and do an amazing job.
28 May 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your lovely review Leann. We're delighted to hear you've had such positive experiences with our team. We'll be sure to pass your kind words on to Neil and our valeting team. We really appreciate your continued support and look forward to seeing you again soon. Kind Regards, Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your positive feedback Martyn! We are happy to hear that you had a great experience with us. We appreciate your support and hope to see you again soon. Kind Regards, Sinclair Group
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.