In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service. I have bought Sister Jane from different platform. I had a big order during sales season, then I need to do a return through Belgium post but it caught in union strike,so it to... See more
Company replied
I’m a big fan of sister jane dresses but I’m an even bigger fan of their customer service! I recently ordered a dress for a wedding and had a problem with the bow. I contacted them for an exchange... See more
Company replied
Sister Jane is great! We all love their quirky fabulously individual designs! And their customer services is just excellent, responsive and informative taking time to really answer questions and give... See more
Company replied
Company details
Written by the company
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Contact info
36 Golborne Road, W10 5PR, London, United Kingdom
- hello@sisterjane.com
- www.sisterjane.com
4.6
Excellent
651 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service helping with a…
Amazing customer service helping with a refund issue I had. Highly recommend!
1 November 2025
Unprompted review
Reply from Sister Jane
Dear Tor,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Brilliant quality clothes & excellent…
Brilliant quality clothes & excellent quality customer services. Would highly recommend
3 November 2025
Unprompted review
Reply from Sister Jane
Dear pauline,
Thank you for the lovely review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Lovely shop with unique designs
Although they didn’t have some of the exact sizes I wanted in stock (they only make small batches of each design), the pieces I did order were fantastic quality and the customer service I experienced from Kris was great- attentive, quick to respond, helpful.
28 October 2025
Unprompted review
Reply from Sister Jane
Dear Joseph,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
First of all
First of all, just love, sister Jane’s dresses always so cute and well-made, every time I contact them I get a response almost immediately👍 great customer service
28 October 2025
Unprompted review
Reply from Sister Jane
Dear Lori,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer service!
Mia was so helpful and issued a credit note for my return even though it was late.
Cut to 3 months later when I was about to place another order and realised my credit note had expired - I emailed Mia remembering how helpful she was on the off-chance I could extend the voucher. She responded immediately with an extension, no questions asked.
I can't wait to wear the new dress to an event soon!
Thank you!
28 October 2025
Unprompted review
Reply from Sister Jane
Dear Maddy,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Gorgeous jacket 😍
Purchased a lovely jacket. Excellent customer service when dealing with an issue.Thank you 😊
10 October 2025
Unprompted review
Reply from Sister Jane
Dear Lisa,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fantastic communication and service as…
Fantastic communication and service as well as beautiful clothes.
24 October 2025
Unprompted review
Reply from Sister Jane
Dear Wendy,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Helpful customer service
I recently ordered from sister Jane and Mia in customer service was very helpful when I had queries about my package arrival.
23 October 2025
Unprompted review
Reply from Sister Jane
Dear Áine,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great and responsive customer service
I was looking for a dress in another size, i found it at the site of sister jane and ordered it, but a few minutes later i got a notification that it was available at a local distributor. The last one would arrive faster, I sent an email to cancel my order at Sister Jane to not have two dresses. They picked it up so fast and I did not have to worry about the order. The customer service is great.
20 October 2025
Unprompted review
Reply from Sister Jane
Dear K.M,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane is great
Sister Jane is great! We all love their quirky fabulously individual designs! And their customer services is just excellent, responsive and informative taking time to really answer questions and give clear guidance/reassurance. It’s rare in today’s world of fast fashion to find such a gem both for design, ethos and attentive customer care. Thank you!!
21 October 2025
Unprompted review
Reply from Sister Jane
Dear Mrs MorganAllen,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
✨ Five-Star Service fSister Jane ✨
I recently reached out to Sister Jane to return a few items, and I was genuinely impressed. Within just half an hour, their customer service team responded with grace and efficiency. Every question I had was met with clarity and kindness, and my issue was resolved faster than I expected—seamlessly and stress-free.
It’s rare to find a brand that combines style with such thoughtful support. Sister Jane didn’t just meet expectations—they elevated the experience.
Highly recommend for anyone who values both fashion and flawless service. I do love even more this whimsical and romantic brand🩷
21 October 2025
Unprompted review
Reply from Sister Jane
Dear Amalia,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer service
Amazing customer service. My daughter tried on a shirt that was too short for her and we returned it and I hadn’t realised it had make up on it. Sister Jane was so accommodating and offered to try and remove the marks which they did successfully and then offered me a full refund. I am so grateful as they were so helpful and I was so worried I would not get a refund. Quite my fave brand.
21 October 2025
Unprompted review
Reply from Sister Jane
Dear emma,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Not as good quality as I expected
I bought 2 items. For the price I was disappointed with the quality. The neck on the dress was weirdly baggy, the skirt fabric looked and felt cheap. Customer services was helpful when I was confused about their return system.
21 October 2025
Unprompted review
Reply from Sister Jane
Dear Amy,
Thank you for sharing your feedback. We’re sorry the items didn’t meet your expectations. Your comments have been passed to our team, as we take all feedback seriously and use it to keep improving.
We always aim to provide detailed product information, and you’re welcome to reach out anytime for tailored personal advice. We truly appreciate your input and will keep striving to do better.
Kind regards,
SJ x
Great customer service
I had a great experience dealing with Maria when I had a query in relation to my order. She was very prompt with her responses and was super helpful.
20 October 2025
Unprompted review
Reply from Sister Jane
Dear Rachel,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I am very satisfied with Sister Jane's…
I am very satisfied with Sister Jane's customer service. The employee responded quickly, was friendly, and courteous. She was able to handle and resolve my issue to my complete satisfaction. As a customer, you feel very well treated here. Thank you very much! Highly recommended!
13 October 2025
Unprompted review
Reply from Sister Jane
Dear Anke,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Best-in-class customer service
Best-in-class customer service
I always get the answers I need before making a purchase. The team has been really helpful 🙏🏻🫰
Since I’m an overseas customer, I tend to ask a lot of questions — yet the team is always so kind and patient in helping me.
8 October 2025
Unprompted review
Reply from Sister Jane
Dear Asamaporn Julawongsarn Ploy,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane has EXCELLENT customer…
Sister Jane has EXCELLENT customer service! I accidentally ordered the wrong size and since I live in the USA I didn't want to have to make a return. I reached out and they had the matter resolved within like an hour. Their team is always so nice and very responsive. Thanks Sister Jane!
2 October 2025
Unprompted review
Reply from Sister Jane
Dear Shelly,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fab Service
Super helpful service when trying to locate a dress which is unfortunately now sold out. Sent me an email over with similar dresses.
6 October 2025
Unprompted review
Reply from Sister Jane
Dear Johanna,
Thank you for the sweet review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Reply from Sister Jane
Dear Flos,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Mia at Sister Jane was brilliant
Mia at Sister Jane was brilliant. Very very helpful and quick to respond. She even organised DPD to come back for a certain day. 10/10
17 September 2025
Unprompted review
Reply from Sister Jane
Dear Eve,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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