Great customer service and gorgeous dresses. Bought two dresses, unfortunately neither fit so had to return but made a mistake with the form so reached out to customer servie. Maria couldn't have... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very impressed by the customer service at Sister Jane. When I needed to reach out to them, the team was very responsive, courteous and helpful. While so many online companies seem so faceless, Si... See more
Company replied
Just a quick note to say a huge thanks to Anna and other members of the SJ customer service team. Buying online can be tricky sometimes so I almost always ask questions about a specific item I’m think... See more
Company replied
In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a t... See more
Company replied
Company details
Written by the company
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Contact info
36 Golborne Road, W10 5PR, London, United Kingdom
- hello@sisterjane.com
- www.sisterjane.com
4.6
Excellent
665 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful customer service
I recently ordered from sister Jane and Mia in customer service was very helpful when I had queries about my package arrival.
23 October 2025
Unprompted review
Reply from Sister Jane
Dear Áine,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great and responsive customer service
I was looking for a dress in another size, i found it at the site of sister jane and ordered it, but a few minutes later i got a notification that it was available at a local distributor. The last one would arrive faster, I sent an email to cancel my order at Sister Jane to not have two dresses. They picked it up so fast and I did not have to worry about the order. The customer service is great.
20 October 2025
Unprompted review
Reply from Sister Jane
Dear K.M,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane is great
Sister Jane is great! We all love their quirky fabulously individual designs! And their customer services is just excellent, responsive and informative taking time to really answer questions and give clear guidance/reassurance. It’s rare in today’s world of fast fashion to find such a gem both for design, ethos and attentive customer care. Thank you!!
21 October 2025
Unprompted review
Reply from Sister Jane
Dear Mrs MorganAllen,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
✨ Five-Star Service fSister Jane ✨
I recently reached out to Sister Jane to return a few items, and I was genuinely impressed. Within just half an hour, their customer service team responded with grace and efficiency. Every question I had was met with clarity and kindness, and my issue was resolved faster than I expected—seamlessly and stress-free.
It’s rare to find a brand that combines style with such thoughtful support. Sister Jane didn’t just meet expectations—they elevated the experience.
Highly recommend for anyone who values both fashion and flawless service. I do love even more this whimsical and romantic brand🩷
21 October 2025
Unprompted review
Reply from Sister Jane
Dear Amalia,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer service
Amazing customer service. My daughter tried on a shirt that was too short for her and we returned it and I hadn’t realised it had make up on it. Sister Jane was so accommodating and offered to try and remove the marks which they did successfully and then offered me a full refund. I am so grateful as they were so helpful and I was so worried I would not get a refund. Quite my fave brand.
21 October 2025
Unprompted review
Reply from Sister Jane
Dear emma,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Not as good quality as I expected
I bought 2 items. For the price I was disappointed with the quality. The neck on the dress was weirdly baggy, the skirt fabric looked and felt cheap. Customer services was helpful when I was confused about their return system.
21 October 2025
Unprompted review
Reply from Sister Jane
Dear Amy,
Thank you for sharing your feedback. We’re sorry the items didn’t meet your expectations. Your comments have been passed to our team, as we take all feedback seriously and use it to keep improving.
We always aim to provide detailed product information, and you’re welcome to reach out anytime for tailored personal advice. We truly appreciate your input and will keep striving to do better.
Kind regards,
SJ x
Great customer service
I had a great experience dealing with Maria when I had a query in relation to my order. She was very prompt with her responses and was super helpful.
20 October 2025
Unprompted review
Reply from Sister Jane
Dear Rachel,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I am very satisfied with Sister Jane's…
I am very satisfied with Sister Jane's customer service. The employee responded quickly, was friendly, and courteous. She was able to handle and resolve my issue to my complete satisfaction. As a customer, you feel very well treated here. Thank you very much! Highly recommended!
13 October 2025
Unprompted review
Reply from Sister Jane
Dear Anke,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Best-in-class customer service
Best-in-class customer service
I always get the answers I need before making a purchase. The team has been really helpful 🙏🏻🫰
Since I’m an overseas customer, I tend to ask a lot of questions — yet the team is always so kind and patient in helping me.
8 October 2025
Unprompted review
Reply from Sister Jane
Dear Asamaporn Julawongsarn Ploy,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane has EXCELLENT customer…
Sister Jane has EXCELLENT customer service! I accidentally ordered the wrong size and since I live in the USA I didn't want to have to make a return. I reached out and they had the matter resolved within like an hour. Their team is always so nice and very responsive. Thanks Sister Jane!
2 October 2025
Unprompted review
Reply from Sister Jane
Dear Shelly,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fab Service
Super helpful service when trying to locate a dress which is unfortunately now sold out. Sent me an email over with similar dresses.
6 October 2025
Unprompted review
Reply from Sister Jane
Dear Johanna,
Thank you for the sweet review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Reply from Sister Jane
Dear Flos,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Mia at Sister Jane was brilliant
Mia at Sister Jane was brilliant. Very very helpful and quick to respond. She even organised DPD to come back for a certain day. 10/10
17 September 2025
Unprompted review
Reply from Sister Jane
Dear Eve,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
AMAZING customer service at Sister Jane was…
The customer service at Sister Jane was AMAZING ! Had a problem with an order and the whole situation was rectified within half an hour !! That is a very rare thing these days. I cannot fault my experience and it's why I will keep coming back to shop here. Bravo Suster Jane ! Keep up the good work....
17 September 2025
Unprompted review
Reply from Sister Jane
Dear Vn,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Love my dress and customer service have…
Love my dress and customer service have been absolutely fantastic - quick to respond, kind, and super accommodating.
17 September 2025
Unprompted review
Reply from Sister Jane
Dear Inès,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Return policy
Don't order anything from this company. Very bad experience. Received an item that was dirty and creased and crumpled. Indicative of being tried on by numerous customers. Didn't even bother trying it on as it was in such poor condition. Your attempts to blame me for dirtying an item which was sent in such poor condition is really unacceptable and your efforts on this platform to paint yourselves in a good light is misleading in the extreme. I was left with no choice but to pay 5.99 for you to return the dirty, crumpled item as the alternative was that you keep it and undoubtedly try and flog it to some other poor unsuspecting customer. I am still waiting for you to provide me with a photo of the condition you mistakenly believe you shipped the item to me. Thanks for returning the item in (what I didn't think was possible) even worse condition than when I first received it. Avoid this company and their misleading responses to poor reviews.
8 September 2025
Unprompted review
Reply from Sister Jane
Dear Caroline,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate you bringing it to our attention.
We’d like to clarify that we follow specific return procedures to ensure fairness and consistency for all our customers. The item was returned with visible marks on the bottom, which it was determined were not present when the item was shipped.
We understand that it some instances, while trying on an item, accidents can happen. For this reason, in line with our policies, we reached out to request your authorisation to attempt to clean the item, with the intention of issuing a refund if the cleaning was successful. We also offered the option of returning the item to you at a cost should you prefer not to proceed with cleaning.
Once authorised, our specialist team made several attempts to remove the marks to help facilitate your refund, as our goal is always to provide a smooth and supportive experience. Unfortunately, the marks could not be fully removed. As a result, we offered to return the item at a cost, which you accepted. Swiftly we returned the item back to you.
We are sorry that in this is instance we were not able to deliver the result you expected and want to reassure you that we remain committed to delivering the best possible experience for our customers.
Kind regards,
SJ x
Impressive customer care
They were incredibly caring, always available and ready to help.
15 September 2025
Unprompted review
Reply from Sister Jane
Dear Betty,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Customer Service
Although I had an issue with the dress breaking after only one wear, the way the team at Sister Jane dealt with it was excellent.
They have been an absolute delight to work with and I would recommend them to anyone.
8 September 2025
Unprompted review
Reply from Sister Jane
Dear Abigail,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing service from the returns…
Amazing service from the returns department. Very quick and helpful to respond to my query.
13 September 2025
Unprompted review
Reply from Sister Jane
Dear G Cobb,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
The dress is absolutely beautiful and…
The dress is absolutely beautiful and the customer service was brilliant - so helpful and quick to respond. Really impressed!
8 September 2025
Unprompted review
Reply from Sister Jane
Dear Brooke,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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