Sitebox Ltd Reviews 

8,826
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often receiving items exactly as promised or even next day. Many appreciate the excellent customer service, highlighting helpful staff and good communication. Reviewers also find the products to be of great quality and accurately described, offered at very competitive prices. The ordering process and website are frequently noted as easy to use, contributing to a smooth overall experience. However, some people mentioned experiencing issues with delivery, including occasional delays, incorrect tracking information, or items arriving separately. A few other people also felt that product descriptions were sometimes inaccurate, or received items that were not as expected or appeared used. Additionally, some reviewers noted a lack of communication regarding order status or delays.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Clients share positive opinions on product, often highlighting great quality, competitive pricing, and... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, excellent, and... See more

Price

Reviewers mention positive feedback about price, with many customers finding products to be well-priced,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on Friday delivered on Monday Exactly the day Sitebox said it would be delivered Have brought several items from Sitebox and every time the items were delivered next working day so cannot... See more

Rated 5 out of 5 stars

Purchased a battery through the company then realised it wasn't the battery but the charger, both items getting old. Spoke to a delightful lady on the 'phone who said she would look into it and get b... See more

Rated 5 out of 5 stars

Sitebox is spot on, their prices are great and communications are excellent. The only let down is using DHL to deliver - I have had 4 emails from DHL saying that my parcel from Sitebox will be delive... See more

Rated 5 out of 5 stars

We needed to purchase a few items from Sitebox recently such as JSP Jetstream dust conductor. The website is very easy to use the items purchased are of good quality and packaged well. Great delivery... See more


Company details

  1. #23 of 37 best companies in Construction equipment supplier
  2. #69 of 111 best companies in Building Materials Supplier
  3. #8 of 13 best companies in Construction Machinery and Equipment
  4. #60 of 95 best companies in Tool shop

Information provided by various external sources

Online Tool Shop for all Trades with over 60,000 products. Some of our best sellers are Gas Cages, Site Boxes, Access Towers, Protective Sheeting all at discount prices!

Sitebox Ltd

Written by the company

Promise
Free delivery for orders over £50

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(8,826)

604 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I know nothing about tools 🙂

I know nothing about tools, but the set of hexagonal keys seem to be just the job for my son, who requested them for his birthday! Good correspondence and prompt delivery - highly recommended. Thank you

17 May 2026
Rated 5 out of 5 stars

Great Service Again

Simple and stress free ordering from Sitebox. Items always delivered within a day or two. I'll continue to use Sitebox and highly recommend them.

13 May 2026
Rated 5 out of 5 stars

Very helpful

First time I have used this Sitebox, gave them a call to confirm the speed of the expected delivery to confirm before placing an order, true to their word arrived when it said it would. Great service

14 May 2026
Rated 1 out of 5 stars

Made a £1200 order on 17/04 was told…

Made a £1200 order on 17/04 was told would be with me in 10 days, one month later still no sign of the delivery, dissapointed with the lack of communication from their side, phoned up to chase and the lady didn't seem slightly bothered and did not do anything to help - ended up cancelling my order and won't be ordering again!

18 May 2026
Unprompted review
Sitebox Ltd logo

Reply from Sitebox Ltd

Hi Madi,

Sorry to read this review. I am not sure what order this relates to as an order number hasn't been provided but I will look into this some more and find out what happened. I can see you have ordered quite a few times before without any issues but sorry again for any inconveniences you had regarding this one.

Apologies again,

Sitebox Admin Team

Rated 1 out of 5 stars

Still not received my item

Still not received my item

9 May 2026
Sitebox Ltd logo

Reply from Sitebox Ltd

Sorry to read this review. I believe the courier DHL had an issue which is now sorted.

Apologies for the inconvenience,

Sitebox Admin Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look