St John Ambulance (England) - Training courses Reviews 51,782

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 5,760 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, making the learning experience enjoyable and engaging. Many highlight the instructors' ability to explain complex topics clearly and make everyone feel welcome and at ease, often incorporating humor to keep the sessions interesting. The overall service and user experience are frequently described as excellent, with courses being well-structured, informative, and easy to follow. Reviewers appreciate the quality of the training, noting that it provides practical skills and builds confidence, often exceeding expectations in depth and engagement. Some people also felt that the trainers were passionate and intuitive, ensuring all participants understood the material and received constructive feedback.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their knowledge, friendliness, and... See more

User experience

Customers had positive experiences with user experience, consistently praising the engaging and informative... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and among the best... See more

Instructions

Customers consistently note positive experiences with instructions, praising instructors for their clear and... See more

Quality

Reviewers consistently express satisfaction with the quality of the training provided, often describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had the excellent Marion deliver our First Aid at Work course last month. She was very friendly, knowledgeable and explained everything in a clear and accessible way. Our group was great too. Mario... See more

Company replied

Rated 5 out of 5 stars

Loved the training day & learnt so much which has given me so much more confidence both at work & at home. Zen & Matt were brilliant, they were friendly, approachable whilst being professional & infor... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant course all made interesting by Gina. She was knowledgeable but also made the course fun. Every aspect was explained in detail and even when I felt a little nervous about the CPR p... See more

Company replied

Rated 5 out of 5 stars

Our teacher, Ross at St Johns Liverpool was fantastic! He made everyone in the room feel welcome and a part of the course, he made the learning fun and interesting and simple to understand. Thanks ver... See more

Company replied


Company details

  1. #2 of 17 best companies in First aid station
  2. #1 of 7 best companies in Emergency Training
  3. #1 of 6 best companies in Emergency training school
  4. #1 of 36 best companies in Mental Health Services
  5. #5 of 39 best companies in Training school

About St John Ambulance (England) - Training courses

Written by the company

Book Online
We teach people the skills to save lives in their workplace – and outside of work – to protect their colleagues, family, friends, and members of the community. Choose the course you need and book at a venue near you, or enquire about in-house training.

St John Ambulance

Written by the company

England's leading first aid training provider
Every year, we train more employees than any other provider, giving hundreds of thousands of people the skills to save a life. By training more people in workplaces we are helping to build a nation of life savers, teaching people the skills they need to help in an emergency both in and outside of work.
First in first aid, but so much more
While we are best known for first aid, we also offer a full suite of courses and certifications in mental health and wellbeing, fire safety, risk assessment, and health and safety, to name just a few. With highly rated trainers, nationally recognised qualifications and around 200 training venues, we are the chosen training provider for companies, local authorities and members of the public up and down the country.

Contact info

4.9

Excellent

TrustScore 5 out of 5

52k reviews

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Rated 5 out of 5 stars

First Aid at Work course

Location: Worcester branch. Trainer: Karl Griffiths. Course: First Aid at Work. Date: 04/06/26.
The course was delivered excellently by Karl in an enjoyable and engaging way.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with St…

I had an excellent experience with St John Ambulance. The trainers were knowledgeable, professional, and made the first aid course engaging and easy to understand. The practical exercises helped build my confidence in responding to emergencies. The staff were friendly, well-organized, and always willing to answer questions. I left the course feeling much more prepared to help others in a medical emergency. I would highly recommend St John Ambulance to anyone looking for high-quality first aid training.

3 June 2026
Rated 5 out of 5 stars

All staff were very helpful

All staff were very helpful, explained all instructions clearly, questions were answered with simple to understand answers, the atmosphere in the 3 days I was there was fantastic everyone was friendly and willing to help each other.

3 June 2026
Rated 5 out of 5 stars

Great Trainer, But Female CPR Mannequins Needed

I recently completed the 3-Day First Aid at Work course in Liverpool, and it was genuinely one of the best training experiences I’ve had. Our trainer, Ross, was absolutely incredible from start to finish. He explained everything clearly, thoroughly, and in a way that made the most important aspects of first aid feel easy to understand and remember. You could immediately tell how knowledgeable and passionate he is about what he teaches. Ross created such a welcoming and comfortable environment for everyone on the course. He was approachable, engaging, and made the sessions enjoyable as well as informative, andI’ll genuinely miss our chats during the breaks! He also handled sensitive topics with a huge amount of care and professionalism, always checking in on people and making sure everyone felt comfortable and respected. One thing that also really stood out was how passionate Ross is about mental health awareness. He naturally incorporated discussions around mental health into aspects of the course where appropriate, and did so excellently. It added a really important human element to the training and showed how much he genuinely cares about people, not just ticking boxes in a course.

I would also like to make one suggestion to St John. I believe organisations such as St John should consider investing in female CPR training mannequins as well. Ross did explain clearly how to treat an unresponsive woman and addressed the topic professionally, but I think having female CPR dolls available would be extremely valuable for training purposes. Women are statistically less likely to receive life-saving CPR in emergencies, often because people feel more uncomfortable or uncertain. Female bodies exist, and greater investment in female health representation in training environments would be a really positive step forward.

Overall, this was an excellent course, and Ross was a huge part of that. He is a credit to St John, and I would highly recommend this course to anyone considering first aid training.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

The training was very well delivered

The training was very well delivered, the trainer was very good, and explained topics really well and although some topics were difficult, the trainer was good a covering them in a sensitive way, and also the training was interactive which made it more interesting…

3 June 2026
Rated 5 out of 5 stars

I completed a first aid course today…

I completed a first aid course today I'm Coventry with the lovely Sharon ! It was such an informative day and Sharon really kept the group engaged by being so lovely and adding her own little spin of humour into the session, really helped with my anxiety of being in a group of people I didn't know. I've learnt such a lot today and honestly could see just how much Sharon loves her job. Thank you for a really good day Sharon!

3 June 2026
Unprompted review
Rated 2 out of 5 stars

The host lied to us in order to obtain…

The host lied to us in order to obtain our personal information. Awarded 2 stars instead of 1 as they did come clean about it. We were also unable to test/use the fire extinguishers as we were told the venue was not suitable, which begs the question why was the venue selected if it was not fit for purpose.

3 June 2026
Rated 4 out of 5 stars

Trainer was excellent

Trainer was excellent, very knowledgeable about all subjects. Course covered everything I thought it would and more. Could use some follow up as to how to implement into the company.
There were some works arranged for the same day of our course, felt these should have been arranged for another time as it was quite disruptive.

18 March 2026

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