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SJSCycles Reviews 

17,771
•
TrustScore 5 out of 5

4.9

Bicycle Shop
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Review summary

Created with AI, based on recent reviews

Looking at 991 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive and unique product selection, often finding hard-to-get parts not available elsewhere. Reviewers frequently highlight the excellent service, competitive pricing, and efficient ordering process. Many people appreciate the prompt and reliable delivery, noting items arrive well-packaged and as described. However, some customers also noted that postage for smaller items can be perceived as expensive or a bit pricey. While the overall value is good, a few people felt the shipping costs for small components were excessive compared to other options.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the wide and comprehensive... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Service

Clients share positive opinions on service, consistently highlighting its promptness, efficiency, and overall... See more

Price

Customers consistently report positive experiences with pricing, often finding competitive and fair prices... See more

Order

Reviewers mention positive feedback about order, highlighting that the online shop was quick and easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SJS have what other stores say they can’t get. I have have bought and fitted an excellent Cat eye rear rack light after being told by a bike shop that they were not available anymore and a car pa... See more

Rated 5 out of 5 stars

Excellent product for disabled people, the crank shortner is great on my electric bike, expensive for what it is but it gets you cycling again, I need to get another 3 of them so will be ordering agai... See more

Rated 5 out of 5 stars

Been buying from SJS for years, great selection of products including wide range of Shimano spares which let me fix what I have rather than be forced to replace the entire thing. When I've had to ema... See more

Rated 5 out of 5 stars

SJS Cycles are one of my go to suppliers for many cycle components. Knowledgable & helpful if you need to call for advice. Informative website, stock parts that are harder to obtain elsewhere. Quick... See more

Company details

  1. #4 of 94 best companies in Bicycle Shop
  2. #3 of 32 best companies in Bicycle repair shop
  3. #3 of 60 best companies in Bike accessories store
  4. #3 of 24 best companies in Road Cycling

About SJSCycles

Written by the company

We have the most comprehensive range of quality cycle components, spares and accessories in the world with express and global delivery available.

We are the largest Brompton dealership in the South West UK with full workshop upgrade and repair facilities.

We are home to the Thorn range of touring bicycles and tandems.

With comprehensive Rohloff hub servicing and hand wheel building available onsite.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18k reviews

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Asks customers to review

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4.9

All reviews

(17,771)

973 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

In stock meant just that!

In stock meant just that. Sent my purchase out promptly and arrived as anticipated. Take note others, who invite reviews of items that have still not been delivered after a month, and ignore emails!

6 June 2026
Rated 5 out of 5 stars

Superb.

Superb service, superb products. Been dealing with SJS for decades…nothing to complain about.

6 March 2026
Rated 3 out of 5 stars

They only had one hope top cap bolt and…

They only had one hope top cap bolt and only one hope top cap the bolt and cap didn’t fit may of been my mistake

3 June 2026
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Reply from SJSCycles

Thank you for your review, Luca. We're sorry to hear the Hope top cap and bolt didn't fit together as expected.

We did get in touch after seeing your review as we'd really like to investigate what happened and help find a solution. It's possible there was a compatibility issue or perhaps a mismatch between the parts ordered, but unfortunately we haven't yet heard back from you.

If you're able to contact us with your order number and a few more details, we'll be happy to look into this further and do our best to get things resolved for you.

Rated 5 out of 5 stars

Great advice and helpful staff.

The information on the manufacturer’s website wasn’t clear. Spoke to a very helpful man at SJS who checked the information, provided clarification and went to the extra mile by providing photos of the item they had in stock. Part ordered and delivery in great time. Very professional, friendly service. Thank you!

21 May 2026

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