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SJSCycles Reviews 

17,772
•
TrustScore 5 out of 5

4.9

Bicycle Shop
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Review summary

Created with AI, based on recent reviews

Looking at 991 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive and unique product selection, often finding hard-to-get parts not available elsewhere. Reviewers frequently highlight the excellent service, competitive pricing, and efficient ordering process. Many people appreciate the prompt and reliable delivery, noting items arrive well-packaged and as described. However, some customers also noted that postage for smaller items can be perceived as expensive or a bit pricey. While the overall value is good, a few people felt the shipping costs for small components were excessive compared to other options.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the wide and comprehensive... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Service

Clients share positive opinions on service, consistently highlighting its promptness, efficiency, and overall... See more

Price

Customers consistently report positive experiences with pricing, often finding competitive and fair prices... See more

Order

Reviewers mention positive feedback about order, highlighting that the online shop was quick and easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SJS have what other stores say they can’t get. I have have bought and fitted an excellent Cat eye rear rack light after being told by a bike shop that they were not available anymore and a car pa... See more

Rated 5 out of 5 stars

Excellent product for disabled people, the crank shortner is great on my electric bike, expensive for what it is but it gets you cycling again, I need to get another 3 of them so will be ordering agai... See more

Rated 5 out of 5 stars

Been buying from SJS for years, great selection of products including wide range of Shimano spares which let me fix what I have rather than be forced to replace the entire thing. When I've had to ema... See more

Rated 5 out of 5 stars

SJS Cycles are one of my go to suppliers for many cycle components. Knowledgable & helpful if you need to call for advice. Informative website, stock parts that are harder to obtain elsewhere. Quick... See more

Company details

  1. #3 of 93 best companies in Bicycle Shop
  2. #3 of 32 best companies in Bicycle repair shop
  3. #3 of 60 best companies in Bike accessories store
  4. #2 of 23 best companies in Road Cycling

About SJSCycles

Written by the company

We have the most comprehensive range of quality cycle components, spares and accessories in the world with express and global delivery available.

We are the largest Brompton dealership in the South West UK with full workshop upgrade and repair facilities.

We are home to the Thorn range of touring bicycles and tandems.

With comprehensive Rohloff hub servicing and hand wheel building available onsite.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18k reviews

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4.9

All reviews

(17,772)

974 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Company.

SJS are an excellent company with knowledgeable, helpful staff. They offer a broad range of well chosen stock. I use SJS if I cannot buy locally. Postage for very small items is a bit pricey.

29 May 2026
Rated 4 out of 5 stars

Handle Bars

SJS was one of the only places I was able to find the handle bars I was looking. Delivery was on the expensive side and took a while but everything arrived safely.

28 May 2026
Rated 5 out of 5 stars

Thank you

I initially left a 1-star review because I paid a premium for the fastest delivery service but didn't receive my goods within the timeframe advertised on the site. However, in subsequent correspondence, SJS took my concerns regarding the wording of the delivery options on board and kindly refunded the delivery charge, which I appreciate. The goods were actually shipped on time to hit the delivery slot; it was the ambiguous phrasing of the DHL delivery service that was the letdown in this instance. Thank you, SJS, for listening and resolving this.

8 June 2026
Unprompted review
Rated 3 out of 5 stars

I ordered 2 tyres and four inner tubes…

I ordered 2 tyres and four inner tubes on the 21st of May, despite being told they would be delivered this did not happen, I had to ring SJS 3 times to chase this up. I think I spoke to the same person who didn't seem particuarly concerned, the products were eventually delivered on the 3rd of June. This seems a very long time and SJS didn't seem that interested.

21 May 2026
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Reply from SJSCycles

Thank you for taking the time to leave your review.

We are very sorry to hear about the delays you experienced with your order and the frustration caused by having to contact us multiple times for updates. This is not the level of service we aim to provide.

Unfortunately, an error in our packing department resulted in the original consignment being sent to the wrong address. Once we became aware of the issue, we arranged for a replacement shipment, which was dispatched on 1st June and subsequently delivered on 3rd June.

We would also like to apologise for the fact that you needed to call us three times to chase the order, and for the impression you were left with regarding the attitude of the member of staff you spoke to. We take customer service very seriously, and the experience you describe falls short of the standards we expect from our team.

Please accept our sincere apologies for the inconvenience and disappointment caused. We appreciate your patience while we resolved the issue and thank you for bringing your experience to our attention, as it helps us improve our processes and service going forward.

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